Melton Heating & Air

Could not have gone better. Problem was diagnosed quickly. Thankfully, was simple fix and the service tech charged about half normal service call.

My retired mother & I had just moved from the West so the weather was very different. My unit needed to be cleaned but not repaired. Our tech the showed both of us HOW to set the temps for upstairs & downstairs. We were just doing it wrong. The young man was kind & respectful.

******..... would not recommend this company to anyone. i paid for 2 services and every time i call and need something they wanna charge me service fees and other fees and put me off for several days. . what was the point of paying for 2 services when you call and need them them they wanna charge you again... so all i got was a complete RIP OFF.. I FEEL LIKE I GOT ROBBED.. i called Allen Heating & Air from Jacksboro Tn phone # is 423 562 0066 and every time i call them, i get a great response.. they always come the day you call.. so Allen Heating & Air will have all my business from here on out.

I've used them several times. They were great.

Very pleased with the job he did. It was very well done. Pleasant people in their office as was their service man. I know we will be having them back in the future.

They were always on time. They gave me the best price for the same unit. They did everything they said they would do. It was an overall great experience.

They come twice a year and I have a contract with them. I’ve had them now for 5 years or whatever. I have them twice a year to turn my heat on and to turn my air on. I just received a letter from them. They do my heat and air. They tear it apart and clean it and then they check to see if anything’s wrong. They’re what they call a comfort specialist. It’s a real cute brochure that they sent me. The reason I really like them is not all companies will use all of their chemicals and all of that to go out back and actually clean, clean, clean the system that’s out behind the condo. That is why I think they’re wonderful, because some companies don’t do that. I have a contract with them for $130 and that’s what they did. I will call them again when I turn on my heat and air and they’ll come again. That money is for one whole year, but 2 times for them to come. The young man’s name is Charlie, he’s the one I always ask for, because I’m a widow and we have to be careful of who we have. We’ve had them so long, it’s nice to see him again. I don’t know him personally, but he’s a nice young man, Charlie. I never talk to any other staff members because I always ask for him. I met him because he was at my son’s company. My son has a company in Oakridge and that’s how I met Charlie. Since I kind of knew him personally, well now personal, but knew that he was so nice that’s why I started calling him back then. For the quality, a couple of years ago he had to put a new part into my heat and air system and within a few hours, he went to get it and came right back. Course, I don’t know where he went, maybe to his office. They don’t make you wait 10 days before they come. When I called to make an appointment, they look on the computer and said, “oh, “my name” that’s you because I’ve dealt with them so long. I don’t know them, I’ve never met them in the office. I’ve been here 11 years and I’ve never had a problem, “oh, you’ve got to come right now!” Because, as soon as I moved here I started having them twice a year. Just like the last time, I made an appointment and they said, “Charlie will be there at 11:00”, he got here at a quarter till 11:00. I said, “Charlie, that’s why I like you, you’re never late!” He’s just so polite and so kind. I’m 82, so it’s wonderful. He has to go out back and it’s a lot of work. He’s probably here for almost an hour because he has to take that all apart out back. Punctuality is just the best. Professionalism – he comes in the house to check my thermostat and 2 years ago I bought a new thermostat. So, I’ll say, “Charlie, would you please come in and check my thermostat?” “Oh, yes “my name”, whatever you need checked, just tell me.” So, see that is wonderful, I don’t have a husband, you know what I mean. He has good manners and I always give him a pepsi. I should tell you, but I always give him a tip because I’m not afraid of him and I know he’s doing a good job. It really is special when a young man comes who is so polite and kind and that kind of thing. I will always use them.

Problem promptly diagnosed and repaired.

Melton scheduled the job quickly and finished the install in a day. The work quality was excellent. I asked them to grade the ground underneath the old unit and to re-configure the gas piping which they did without complaint. Communication was good, the workers were prompt, polite, and skilled. I was satisfied.

We have a maintenance contract with them and pay an annual fee. It's under $100 but I can't remember exactly what it is. $89 maybe. We had them install a heating and air conditioning unit some time ago so we just have them continue to do the maintenance checkups. Early on it was great because anything they found something, they went ahead and took care of it. That was when everything was under warranty. It's been more than 10 years now. On their prices, it's pretty relative and I don't know what anybody else would actually charge, but I figure it's an A or B. We went with them for the original install because they were certainly competitive. I believe their annual checkups are probably reasonable. We had some other property up in northern Kentucky and it was a lot cheaper here, but I don't know if that was a fair comparison.

Every year we have them come out, once in the summer, once in the winter, to check everything out. They have found some things before that hadn't failed, but they went ahead and replaced them, especially when it was under warranty, because it wasn't quite up to specs. We did thoroughly appreciate that.

Excellent service! I am always very pleased with their work.

I've been using Melton Heating & Air since 2009. Well, I like the technicians they send me. They always send me someone who has a lot of experience and can quickly find the problem. Well, I think the price is a little high. I got charged for something that I thought would be under warranty but I was wrong. Oh, definitely I would use them again in the future if the need arises.

There was no charge, I think it was covered on the warranty. Melton Heating & Air is prompt to respond when you call and they always send me the experienced technician that can find the problem right away.

The work was performed professionally. The installers arrived on time and completed the job as promised. They cleaned up after the installation and explained the operation of the system and hauled off the old equipment.

Melton did an excellent job installing our Trane in 2011. For many years before then and each year since, we have hired them to do the annual maintenance checks on our two heat pump units. Different technicians have been to the house over the years. Each has been very courteous, thorough, competent, punctual and professional in doing the work. We feel fortunate to have had a really good company like Melton to rely on to keep our HVAC systems running smoothly.

They did what they said, they did it well, they did it in a timely manner, and there were no complications or issues.

I'm still with them because I am happy with what they do. I have contracts with them. They just did what they said. They got me up and running. There were no issues.

I learned about them probably through word of mouth.

They were great and excellent. We got three different bids and they were competitive. They reached out to me. They called me in the spring to remind me it was time for a tune up. It was something that provided. For the first years they will do a spring and fall check on the unit and after that it’s an annual fee. I forgot about that and they called me. I would recommend them without reservation. I was very happy with the work they did and the unit they installed. If someone was asking me I would tell them to call them.

They were great and excellent. We got three different bids and they were competitive. They reached out to me. They called me in the spring to remind me it was time for a tune up. It was something that provided. For the first years they will do a spring and fall check on the unit and after that it’s an annual fee. I forgot about that and they called me. I would recommend them without reservation. I was very happy with the work they did and the unit they installed. If someone was asking me I would tell them to call them.

The cost of service was free because we bought the whole new unit from them.

The workmen arrived on time. got to work and did the entire job in less than eight hours. They cleaned up, removed the old unit.The consultant was especially friendly and professional. The workmen were polite and considerate.

They were a little high so I didn't go with them. But they were nice and called me back and all that. They were also responsive.

Everything went very well. We had recently moved from out of state to a new home in Knoxville. The new home had its original main level AC and gas furnace (15 years old) and we were advised on purchase they were on their last legs. Sure enough, the AC unit gave up the ghost after four months. We had only wanted Trane units going forward given their tremendous reputation (in fact, our last home had a second floor Trane heat pump installed in 1999, and we had not a day of problems during our 15 years thereafter through the sale of the home). We had had a long standing family run HVAC business taking care of our needs in WV and wanted the same here in the Knoxville area. Also important were "A" rated reviews on Angie's List. Melton HVAC fit the bill perfectly, with its excellent reviews not only in Angie's List but also by the separate review process run by Trane on its dealers. I contacted the company and was referred to their sales manager, Mark Reynolds. He came out and reviewed our main level system as well as a few flaws in cooling distribution we had discovered after living in the home a few years. He also reviewed our plans for finishing a large basement and came up with suggestions for how to heat and cool that area. He came up with two options for the main level AC unit (15 versus 18 SEER systems) and two options for the basement level heat pump. We settled on the higher efficiency 18 SEER unit for the main level, given Marc's calculations on payback for the upgrade (savings on the electric bill in less than five years); and went with the regular 15 SEER heat pump for the basement given Marc's recommendation that the basement level would have modest electric demand. He volunteered a Senior Citizen discount to the estimated price. Trane was also running a manufacturer rebate on both the AC unit and the heat pump and those discounts were also applied. The prices were fair, the products excellent and the dealer was well established as a long standing, reputable company with great emphasis upon strong customer support. We signed the contract and settled on the install dates of 10/7 and 10/8/14. The crew arrived at 8 am on 10/7; also present was Mark, who spent a number of hours present ensuring that the three man crew knew all the details of the install issues we had discussed earlier and the running "fixes" we had discussed for the main level shortcomings. We made a couple of running changes that morning and the crew were up and running right away. All three of the crew were easy to work with - they clearly wanted to do a good job and satisfy the customer. Early on the second day, when they placed the 18 SEER AC unit outside where we had discussed, it became obvious given its size that it needed to be placed in the downhill location originally slated for the smaller 15 SEER basement heat pump. I had not realized the tremendous height of the 18 SEER unit in advance of its install. I called Mark, who was off location by then, explained the problem and the need to switch the location of the outside units. At that point the main level unit was installed and running. I told him that the error was mine and that the additional expense should be borne by us, not the contractor. He wouldn't hear of it, said that they would handle the switch and that the added labor would be no big deal. In fact, the added labor sufficiently slowed down the install so that a part of the crew needed to return for a third morning to finish the job. True to his word, Melton absorbed the extra cost of the switch. Everything went smoothly. The head of the crew showed us how to operate the new thermostats and answered all our questions. Operation of the systems has gone well, and our electric bills have reduced significantly, as Mark had advised. This is even with now heating and cooling the basement level. I cannot imagine wanting anything more in an HVAC contractor and look forward to working with Melton for many years to come.