About us
Business highlights
16 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
20%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.148 Reviews
Showing 1-25 of 48 reviews
Donna W.
12/2014
plumbing, water heater repair
 + 0 moreThe day of the installation the plumber was sick. So his wife and helper came to install the unit. I should have said no but we had been without hot water for 3 days or so and they had taken our credit card number to purchase supplies... so we felt like we had to go through with it. The next week the hot water in the kitchen sink went down to a trickle. I checked with a plumber friend who worked on commercial sites and he told me that this happened after installations when the installer forgot to flush the pipes and plumbers glue got in the pipes. I called Normans and they acted like I was crazy and they didn't do ANYTHING that would cause that type of problem. However, they agreed to come out and look at it and an appointment was made. They didn't show. We called and the plumber/Norman was "sick" Guess what? EVERY appointment made was not kept over the next three months. We had to pay another plumber to fix the problem caused by Norman's Plumbing.
Description of Work: Replaced hot water heater
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$1,000
Linda B.
04/2014
plumbing
 + -1 moreDidn't go well at all. Unfortunately, we didn't know that he left us with a leak which turned into a nightmare as we were not occupying the residence full-time. When the leak was finally discovered, it cost my insurance company over $9,0000 in repairs to my kitchen, dining room and hallway floors, plus my $1,000 deductible. I had to call another Angie's List provider to repair what Norman Plumbing did not accomplish. The sink was leaking around the baskets at the drain. I have a Delta Touch faucet which was beyond Norman Plumbing's expertise. Don't hire except for the simplest of jobs. I certainly would not recommend them.
Description of Work: Installed new kitchen sink and faucet.
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$60
Michael C.
01/2014
plumbing
 + -1 moreThey did a very good job. I was pleased with their service.
Description of Work: Installed a 75 gallon water heater.
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Yes, I recommend this pro
$1,200
Response from Norman Plumbing
Donna W.
12/2013
plumbing, water heater repair
 + 0 moreFlushed water heater, made observation about drains, sinks and toilets PS Not sure how much I paid. It was a special through this site.
Description of Work: .
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Yes, I recommend this pro
$50
Response from Norman Plumbing
Mary Lou M.
11/2013
plumbing, water heater repair
 + 0 moreWe hired Norman Plumbing after seeing the $49 coupon on Angie's List. They were very punctual in contacting us and setting up an appt, which I appreciate. They showed up early (after calling to make sure this was OK) and did a great job. They checked all the plumbing in the house - sinks, showers, toilets, baths, etc. They flushed the hot water heater and let us know it is in good shape. Our kitchen sink needed a new gasket, so they made the trip to a local hardware store for the parts, and we reimbursed them the cost. They completed the work on the kitchen sink quickly and we've had no issues since!
Description of Work: We hired Norman Plumbing to do the $49 hot water heater flush & house plumbing inspection.
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Yes, I recommend this pro
$75
Response from Norman Plumbing
Judith S.
11/2013
plumbing
 + -1 moreIt was difficult to arrange a time both for the initial visit and the return visit to actually install the faucet I needed to buy after the first visit. Also they serviced the outside faucets. I was not charged for the second visit. However, the missed and late appointments would cause me not to use them again.
Description of Work: I used NORMAN PLUMBING
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$99
Response from Norman Plumbing
Gary M.
11/2013
plumbing
 + -1 moreI think they use the "coupon" small job to fill in and only come when they have nothing BIG to do?. Their appointment time means absolutely nothing as they never showed up at my home in 5 tries I would NEVER use their services as they are totally unreliable, unprofessional, and definitely not punctual (although I will never know as I never saw them in 5 scheduled days to do an 90 minute or so job!!!! They were cordial on the phone but could never quite get anyone to come to my home in 5 tries!! I gave them a D as they were cordial but not responsive or reliable at all.
Description of Work: I purchased a coupon on Angies List on July 30 2013 for $79.00 to replace an outdoor spigot and I have one that is leaking….I scheduled them to come at 09:00 am and noone ever came that day and they said they would come the next day for sure so I sat home and they did call to tell me that one of their plumbers had quit and they could not come. I rescheduled for later and then there was an illness in the company and again they could not come. I then scheduled them to come on 11-7-13 at anytime after noon and I called them at 2 pm when no one had showed up and they said there was a water main leak and they were there and waiting for the inspector to give them the "go ahead" but felt they would get to me before I had to work at 6:30 pm . Then they called about 5:30 pm and said they would not be coming….I wrote them an angry text and said I wanted to be "a priority for them" They agreed to come today and AGAIN did not appear, rather sent me a text saying they could not come at 1 pm as promised yesterday evening and suggested I get a refund which I am getting…
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$75
Response from Norman Plumbing
lora T.
11/2013
plumbing
 + -1 moreI had a hard time with scheduling at first, that is why they got a c in response time, but when I did get them to come out they did the job well and got it done in a few hours and gave me a good price for my inconvenience.
Description of Work: small plumbing job. I needed a supply pipe shortened and another 2 ft pipe replaced.
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Yes, I recommend this pro
$150
Response from Norman Plumbing
Maureen R.
10/2013
plumbing
 + -1 moreIt went fantastic. I am so pleased with the work done by Norman plumbing that I would use them again for my plumbing needs. Very professional and extremely neat and hem thorough. On a scale of 1-10 I give them 15+
Description of Work: Installed sink and faucet removed disposal attached to sink and re routed the old setup that the dishwasher will not drain thru disposal
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Yes, I recommend this pro
$78
Response from Norman Plumbing
Richard P.
10/2013
plumbing
 + -1 moreI purchased an Angie's List Big Deal for this service and it went wonderful; they did an excellent job. They were very thorough, did a great job, did it on time and did it for what they said they would do it for. I would definitely use them again in the future. Three things needed quick fixes so they fixed everything and did it for the price of the Big Deal. They came out promptly to do the work.
Description of Work: I used Norman Plumbing to come in and check all of the plumbing in the house. They also made necessary repairs to the items that needed it.
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Yes, I recommend this pro
$59
Response from Norman Plumbing
David K.
10/2013
plumbing
 + -1 moreDid not respond to me or to Angie about this job.
Description of Work: Set up 3 date and missed them all without even calling.
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$79
Karen B.
10/2013
plumbing
 + -1 moreVery good and will use him on all plumbing needs. I paid $103.03 parts included.
Description of Work: He was very good and went everywhere to find parts to save me money.
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Yes, I recommend this pro
$103.03
Response from Norman Plumbing
Kathy C.
09/2013
plumbing
 + -1 moreFaucet was fine, but it turned out I needed to pay more for the service because I didn't have a standard faucet.
Description of Work: Changed a faucet .
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Yes, I recommend this pro
$130
Response from Norman Plumbing
Sean T.
09/2013
plumbing
 + -1 moreThe people at Norman Plumbing called and made arrangements to come and change out all my supply valves. After a few times of having to reschedule we finally were able to meet up and get the job done. The Husband was the plumber and the wife was the helper. Unfortunately I have an old house and the supply valves I had were old as well and rather than robbing me for totally new valves, and a lot more labor hours, he repaired the ones I had with new parts in order to save me money. Unfortunately they had to drive around for around two hours in order to find the right parts to do the job. Finally the job was done and all they charged me was for the parts they bought. I couldn't in good faith let them get away without paying trying to help them pay for all the gas they used trying to find the parts so I paid them more than they requested. They were friendly, appeared to be very honest, and knowledgeable. I appreciated the fact that he didn't try to scam me into making more money for himself. I would use them again for my plumbing needs.
Description of Work: The plumber replaced all the supply valves in my house. It is an old house and all the supply valves were all stuck.
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Yes, I recommend this pro
$142
Response from Norman Plumbing
Jane E.
09/2013
plumbing
 + -1 moreHe chose the water heater that he thought was the best replacement for the one I have. He asked for the money to buy it upfront which I gave him. He installed it and it worked for a few days. I called him (it always takes a while to reach him. I have to call several time and send emails, and them when the call is returned it is his wife who returns the call, and she talks with you, and then talks with him and then talks with you, etc. ) and he came back and worked on it, and the same thing happened. After phone calls, emails ,etc he said he couldn't fix it. I said fine then replace it. He had lost the receipt and said he couldn't do so. I asked him to refund my money which he refused to do. Then he wrote me an odd email that had a great deal of incorrect information. All I could think was that he had me confused with another customer. I responded via email providing correct information. He never responded. I have saved all email correspondence.
Description of Work: He was to replace my hot water heater I have in my sink for coffee and tea.
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$400
Linda B.
09/2013
plumbing
 + -1 moreNorman Plumbing is a great company that really got slammed with the Angie's List $99 offer for two hours of plumbing work. Consequently, it took about 2 weeks for them to get to us. They called before they came, just as I had asked. It took an additional hour because of the faucet and they only charged us $50 extra. Would definitely call them back if I needed them in the future.
Description of Work: Installed new kitchen sink and faucet; hooked up dishwasher.
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Yes, I recommend this pro
$99
Response from Norman Plumbing
Martha E.
09/2013
plumbing
 + -1 moreThey emailed me through Angie's List on Monday 9/9 informing me they would call me on Tuesday. They didn't call me until Wednesday. When I informed them what the issue was with my plumbing, they told me that they would be out here on Thursday in the time window of 12PM-1PM. I never left my house. They did not show up or call at all! They still haven't called me and it is now Friday morning. I am going to have to get an emergency service from another plumbing company! I am seeking a refund for this Big Deal!
Description of Work: I purchased a Big Deal for $99 for $200 worth of plumbing services.
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$99
Response from Norman Plumbing
Aimie B.
08/2013
plumbing
 + -1 moreHis effort to troubleshoot was excellent. Although he could not correct my leaky tub, he did have a solution in which he needed to come back for approximately 3.5 hours. My husband has now stepped up to the plate and says he will fix it. If it does not happen soon, I will call Bobby and Marie again.
Description of Work: Bobby checked out two bathrooms; one with a leaky tub and one with an issue with the cold water.
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Yes, I recommend this pro
$250
Response from Norman Plumbing
Diana S.
08/2013
plumbing
 + -1 morePersonable and accomodating. Pleased with all the work.
Description of Work: Faucet install for Kitchen and Bath and Insta-Hot Connection
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Yes, I recommend this pro
$150
Response from Norman Plumbing
Imre V.
08/2013
plumbing
 + -1 moreProvider made several appointments and either did not show up or called an hour before he showed up to cancel. The only time that he did show up, he was not able to get thru the crawl space to the faucet and promised to send someone out the next day who could. That did not happen and we have not heard from him since. Their company also claims that the "faucet" part of the deal is extra even though the fine print says a frost free faucet is additional (implying that the replacement faucet is included). I am sorry that they have been over whelmed but they should not make promises they cannot keep. The Angie's List folks have also been hiding this fact in their overall review as their customers have been giving them reviews ranging from A-F since this April further showing that they are inundated yet the current and overall rating remained an "A".
Description of Work: NOTHING
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$80
Response from Norman Plumbing
Charles C.
08/2013
plumbing
 + -1 moreThrough Angie's List BIG DEAL I bought the $79 service to replace my outside faucet through Norman Plumbing. I set the appointment about 2 weeks in advance and got a call the night before that they would be at my home at 9am. At 9am no one showed. I called both their office and Norman's cell phone with no response. I then called Angie's List to complain that no one showed after I took a day off. Three hours later I get a call that they're going to be late. They arrive at 12:30pm (3 and a half hours late). Once they are complete they tell me they had to buy extra stuff like epoxy and give me a bill for an additional $23.04. So I had to buy the faucet for $20, pay $79 for the service and then additional $23 for extra stuff. This $79 BIG DEAL actually cost me over $120. I will not use this plumbing service again.
Description of Work: Changed an outside water faucet.
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$130
Response from Norman Plumbing
David D.
07/2013
plumbing
 + -1 moreIt was too expensive to get the faucet we wanted so we did not use them. They were supposed to call me back the next day but didn't.
Description of Work: I bought a Big Deal for outdoor hose faucet replacement.
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Response from Norman Plumbing
Amanda E.
05/2013
plumbing
 + -1 moreI couldn't be happier. Husband and Wife team rock! The were very flexible with my crazy schedule. We purchased their coupon from AL. He repaired the toiler so I asked him to look at the sink leak. He needed some parts so we scheduled that work for the following day. I had to reschedule last minute and they were so great about it. They left the work area very clean and I wouldn't hesitate to recommend this couple to you! He even used my "problem" to video it and put it on UTUBE! How cool is that! Thanks guys!
Description of Work: Reset toilet (cleaned up last plumbers messy work) and replaced a broken piece in my sink that was causing a leak
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Yes, I recommend this pro
$200
Response from Norman Plumbing
Joy T.
05/2013
drain cleaning, plumbing, sewer cleaning
 + 1 moreThe guy was super nice and to me he was really honest. He informed me that I may need to have my septic tank cleaned out instead of him just pumping out my sewer lines. He also told me how to get my refund for what I paid Angie's List for this package. He gave me good advice that saved me money. I was very impressed by his honesty and appreciate how he said he would honor the price that I have if I still need him to pump out my sewer lines after I get my septic tank pumped out. I would use him in the future if I needed.
Description of Work: I called Norman Plumbing to have my sewer lines pumped out.
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Yes, I recommend this pro
$175
Response from Norman Plumbing
Kathleen L.
04/2013
plumbing
 + -1 moreHe was easy to schedule ( my schedule is not easy to work around), and came out in the rain on a Saturday to do the work. He was on time, efficient, and knowledgeable. I am completely happy with the service!
Description of Work: A non-Angie's List remodeling crew recently remodeled my bathroom. There were several problems: leaking shower fixture, leaky pipe in basement, shower handle would not fully turn on so I couldn't get a hot shower, and the sink drain stopper was not installed. Mr. Norman repaired it all in one visit and explained what he was doing. He was prompt, friendly, professional, and very affordable!
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Yes, I recommend this pro
$72
Response from Norman Plumbing
- 1(current)
- 2
Contact information
3793 Dixie Court Dr SE, Cleveland, TN 37323
www.PlumberClevelandTN.comLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Wells and Pumps,
Basement Waterproofing,
Water Filtration and Softening,
General Remodeling,
Lawn Irrigation,
Ceramic Tile
FAQ
Norman Plumbing is currently rated 4.1 overall out of 5.
Norman Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Norman Plumbing offers free project estimates.
No, Norman Plumbing does not offer eco-friendly accreditations.
No, Norman Plumbing does not offer a senior discount.
Yes, Norman Plumbing offers emergency services.
Yes, Norman Plumbing offers warranties.
Norman Plumbing offers the following services: Water heater change out, replace potable water lines, replace faucet and shower's, also has your water bill gone up, we trouble shoot water leakes., replace toilet's, unclogg drain's in house and main sewer.
Please see for details.
Contact information
3793 Dixie Court Dr SE, Cleveland, TN 37323
www.PlumberClevelandTN.com