Red River Chimney and Fireplace, LLC

Communicated quickly and appropriately. Arrived on time and we're professional and clean. Did great work and I'll be hiring them again for some repairs we need.

Nice gentleman who knew what he was doing

Chris came out and worked quickly and efficiently to inspect and clean the chimney. Very much recommended.

Technician was Knowledgeable and great work overall.

Highy recommended

Thorough inspection of chimney pipe and gas logs. Answered all questions. Will keep hiring them.

He was 30 minutes late and spent 5 minutes conducting the inspection. Then charge $175 for looking at my fireplace. I will never use this company again.

Very professional. Used their chimney sweep service. Swept the chimney 3 times. Very thorough. Scheduled then for yearly service. Highly recommend.

Excellent, excellent, excellent!!!!! Very thorough and professional.

Great customer service. Friendly and knowledgeable.

Very polite, easy to talk to and answered my many questions.

they did really good job.

Did a fine job . Will replace pipes in summer.

Watch these guys. They tried to up-sale me on services that I did not need and caused me to be afraid of using my fireplace when it was really ok to use. Red River Chimney Service was scheduled 10 days out because it was their busy time of year. I Called on 10/17/20, it was scheduled for 10/27/20. The technician was over 30 minutes late. He seemed very knowledgeable about repairing wood-burning fireplaces but did not have mortar for a firebox repair, I had requested. He kept the floor around the fireplace very clean but did all work from the inside. He did not even get on the roof to look at the top of the chimney which I thought would be necessary. The work seemed to take longer than I thought. it should have mainly because he kept making phone calls, I assume to reach the owner. He ran a scope up the flue and said I had cracks in it, but I was watching the monitor, and I did not see anything that looked bad. I really needed some repair to my firebox mortar. I had told Rich about it, and he said he would send some Mortar with the chimney sweep when he came, but the chimney sweep did not know anything about that. He kept suggesting that I get a wood-burning stove installed at a cost of over $5000.00. When I rejected that (I do not want a wood-burning stove), he said I could either get gas logs installed, or have them come back out and treat the fly with a chemical for about the same amount, $5000. He did not give me anything written on his findings, It was really vague on what the problems actually were, and caused me to be afraid that the Chimney was unsafe. I paid $165 for the visit. I called and talked to the owner Rich the next day, after several tries to get him on the phone, and he said that I had stage 3 creosote. That is the first I had heard that. I went for a month being afraid to use my fireplace because of the Red River. I had also called and left messages with them to call back, but they never did, and I could never get him on the phone again. I had to hire someone else to fix my firebox mortar, and I decided I would get a second opinion about my chimney from another company. They only charged $125. Red River charged $165. This another company said it was actually safe to burn a fire in. I should have called them in the first place.

Very knowledgeable

Absolutely awesome service! He was very knowledgeable about the fireplace I have. I learned a lot from him! I am extremely satisfied!

He was on time and showed me the inside of the chimney. With his camera and explained to me what he would be cleaning and gave me a recommendation as to how often it should be cleaned accoring to my usage. I will defiantly recommed him.

Awesome job. Punctual, informative, polite,

They were running a bit late because another job took more time to do . So they called me to let me know they would be late . I loved this ! No one has ever done that for me before ! Kudos to them and thank you for doing a great job

They called me right away and they were very nice and professional. They did amazing work i couldnt be happier. Our fireplaces were leaking and had a nasty smoke smell that got worse and worse. They sealed all cracks we got a custom cover and the smell and leaks are gone! Would hire them again when i need another chimney sweep

Rich was very courteous. He inspected the fireplace and that was not our problem. He didnt even charge for this trip. I highly recommend him .

Very PROFESSIONAL YOUNG MAN!👍. Very reasonable on price. 👍😄

none

Thank you Mr. Rich for the sacrifice you made to fit me into your schedule.

Quick response time. Very friendly, professional and knowledgeable. Would definitely use again!