PC Glitches

I took my tower to PC glitches for troubleshooting and possibly repair. At first I was comfortable with their capabilities. I dropped of the computer of at the store on 13 DEC 10. On 15 DEC 10 I called and inquired into what was found. I was told that the motherboard had crashed and it could not be repaired until after the new year. I authorized them to complete the repairs and expected it to be ready after the new year. Mid January my wife called to see if the computer was repaired and ready for pick up, she was informed that the computer had already been picked up. Neither my wife or I had picked up the computer. After she told them we had not picked up the computer, she was told to bad that if had been picked up. My wife then spoke on the phone and email with the owner. She was told that I had picked up the computer, which I had not because I was not even in this country. After multiple phone calls and email, nothing had been taken care of. My wife was told she was lying and she or I had picked up the computer. I returned to clarksville on 24 February. The next day I went to PC Glitches to get the situation fixed. When I arrived at the store I was informed that my computer had been picked up by someone else with the same last name. No one at PC Glitches checked serial numbers on the computers or even the correct name on the maintenance request. Further the individuals had my computer for over a month with my families personal information and pictures on it. The owner of PC Glitches apologized and we were finally received our computer back. Unfortunately all of our pictures/information had been removed, even though I had been told that would not happen. I will never give them my business again or recommend this business to anyone.

They were very professional and delivered what they promised in a timely and cost effective manner.

Called, spoke to Daniel...he was great...brought in computer...he transferred data to disc drive...it was ready the VERY next day,..

My HP laptop would not turn on when I pressed the power on button. The cord does not have a short and when I plug it into the laptop I see the little blue light. So nothing is wrong with the cord. This happened on Sunday and I was able to get on another computer and look up what the problem might be. The suggested fix was taking the battery out of the bottom of the laptop or replacing the battery on the bottom of the laptop. I was going to take it to Geek Squad Monday but this place was closer. The guy at the counter immediately greeted me and I explained that my HP laptop would not turn on. He went to the back room and got a screw driver so he could take the battery out but the problem was my button that releases the battery was broken. He attempted to prey open the battery cover something may have clicked because he plugged in the laptop and the power button did work and my laptop turned on again. He said no charge but in the future my battery may need to be replaced and the button that releases it will have to be fixed. I would say give them a try.

I took it in one day and got it back the next. No extra charges was added. Great service