Naturescapes Landscaping & Lawn Care

Description of Work: We hired him to put sod in our backyard and gravel under our deck.

Description of Work: I entered into an agreement with Dontre from Naturescapes in late December 2010. He was to put sod, trees, landscaping, and a patio in my yard. I paid him $2500.00 by check that day. I was to pay another $1066.00 on January 15th, which I did by check. Our written agreement was to finish by mid February, weather depending. The most important part of the agreement was sod, we had no grass and needed it badly for our dog. Dotre said sod was the only way to go, since we wouldn't have grass grow until April. By April, nothing was done. I called Dontre and told him I no longer wanted sod, that if he would have just put down seed, I would have had grass by that point. He agreed to redo our agreement and now we would just have seed, trees, landscaping down our driveway, and the patio. At that point, I had overpaid him for the work, not yet completed. Dontre said he would do the work and pay me the $566.00 I had overpaid. This was in April. He finally showed up in early May after many phone calls and text messages from me asking him to come and do the work or give me my money back. In may he seeded, put gravel under my deck, and did the landscaping down the driveway. He didn't put hay on top of the seed. I was worried that the seed would wash away and that the mulch would also in the storms and rain in the next couple of days. He said that it would be fine. Two days later we had a huge storm and most of the seed washed into the neighbors yard. A big section of the mulch washed into my yard. Two weeks or so later, two of the three bushes he put in front of my porch died, weeds were growing up all over in the mulch and parts of the mulch had washed into my yard. I called many times to complain about it and ask when the rest would be finished. He continued to not answer my calls and not return them. Finally, in June he text me back after I sent him a text telling him that it was illegal for him to keep my money and not do the work. That I was not just going to disappear or go away and that he had to pay me back or come and do the work now. He said he would fix the problems with the mulch, put new bushes in, and finish the rest of our agreement. It is now July 18th and I have text him and called him for over a monyh and a half with no answer or returned call. Nothing else has been done. I still don't have my 4 trees at $275.00 a piece. I don't have my patio off my deck. All three of my bushes are dead, even with rain and watering. My mulch is a mess, their are weeds everywhere in the mulch, I have no grass, and Dontre still has all $3566.00 of my money. I have waited more than 7 months for something that should only take a day or two to be completed. I have called dozens of times. I have asked for the work to be finished or my money to be returned many times. In March, Dontre, told me it would be easier to just give me my money back, but he didn't have it. He always uses the excuses he is out of town or its going to rain, or its too hot. All he is, is excuses. I have a couple of other people I have spoken to that have had trouble with him. I know that in seven months, their has been enough nice days to finish my yard. He has basically stolen my money from me. I have a supposedly good business man, who has most of my husband and my savings that can't finish an easy job in seven months and will not return the money that we have paid him. I have given him many chances to rectify the situation and he continues to give me the run around. It is not acceptable business practices to take customers money and never finish the service and refuse to return their money. This company and individual should not be allowed to do this or get away with doing these types of things to hardworking, honest people.

Description of Work: In May of 2010 we hired naturescapes to plant a tree in our front yard. We were told that the tree had a one year warranty if it died. We contacted the company in early March 2011 to notify them that the tree had died and needed to be replaced. They never called back but happened to be doing work across the street. So my husband approached the owner (Dontre) and had him come look at our tree. He said he would have it replaced by the end of March 2011. April came and they never replaced the tree. We continued to call but no one called back. I ran into Dontre again around middle of April 2011 when he was doing work for my neighbor. When I approached him he said he forgot about our tree but would order it that week. Weeks went by with no results. We continued to call. Middle of May Dontre called us back and said he had been out of town but our tree had arrived and would get it planted the following the week. No one ever showed. We continued to call but no one ever called back. We finally replace the tree OURSELVES June 22, 2011.

Description of Work: NatureScapes Inc. (who we've found out also has used Evergreen Landscaping) was hired to provide several landscaping tasks at our home in Clarksville; mulch, plant trees/flowers and install a patio/walkway. Total was about $8,500.