Mainstream Heating And Cooling

Heating and Air Conditioning, Air Duct Cleaning, Insulation,

About us

Mainstream Heating And Cooling Since 1995, family-owned MainStream Heating & Cooling has delivered fast, quality service at a fair price to residential and commercial customers throughout the Clarksville, Montgomery County and surrounding areas including Kentucky. We have a nationally certified highly qualified team of service technicians and installers. We excel at making complicated diagnoses, repairs and installations that deliver maximum comfort and value to our customers. At MainStream, our focus on 100% customer satisfaction goes well beyond the equipment we sell and service. It’s clear during every phone conversation, meeting, service call and project that we put our customers’ needs first and work hard to exceed their expectations. We also offer the best guarantees in the business, so customers can enjoy the peace-of-mind of knowing that their heating, cooling, indoor air and refrigeration comfort and costs are always under control. Repairs: We service all brands and guarantee that repairs on your equipment are fixed right or we will redo the repair for free. Replacement: We guarantee that the equipment we have installed will perform as we have stated or we will remove it and return 100% of your investment. MainStream has been designated as a Trane Comfort Specialist™ dealer – an honor earned by only a select group who meet Trane’s stringent standards of professionalism and technological expertise. We are also a Certified Geothermal Installer and offer a full menu of energy saving heating and cooling options.

Business highlights

29 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Air Conditioning Contractors & Systems,Heat Pumps, AC Repair

Services we don't offer

Water Heaters

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.653 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
2%
2
6%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.6
punctuality
4.8

Filter reviews by category

Showing 1-25 of 53 reviews

Petra T.
10/2024
5.0
heating & air conditioning/hvac
  + -1 more
Mainstream always keeps my units in tip top shape! Wonderful skilled technicians!
Description of Work: Fall tune up for my units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Joel F.
04/2024
5.0
heating & air conditioning/hvac
  + -1 more
it went well so fast. it just took half an hour to have someone in my place to look at my HVAC unit. The technician are knowledgeable and been able to rectify the problem.
Description of Work: AC unit is not functioning properly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Petra T.
04/2024
5.0
heating & air conditioning/hvac
  + -1 more
Our tech, Cody, was knowledgeable, efficient and friendly. We could not be happier with the service!
Description of Work: Spring tuneup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Cheryl H.
01/2024
5.0
heating & air conditioning/hvac
  + -1 more
They were very diligent and did a great job cleaning my HAVC. I’ll use them again.
Description of Work: Needed my HVAC inspected and cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Marhatet E.
07/2023
4.0
heating & air conditioning/hvac
  + -1 more
Customer service was good. The technician was courteous, fast and seemed to know what he was doing. I won’t know if it is truly fixed until later today and or the near future. If the AC works correctly then it is fixed. If it doesn’t, it isn’t. I’m not an AC technician, or I would have fixed it myself
Description of Work: My AC was not working and it turned out that is was leaking refrigerant. The coil had to be replaced

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$313

Rodger G.
07/2021
5.0
heating & air conditioning/hvac
  + -1 more
My thermostat was not working appropriately, resulting in warm air blowing on a cool setting. I contacted Mainstream and they had a technician ready to come out the same day. They replaced my thermostat and my unit was cooling once again. Thank you very much for getting my unit working correctly again!
Description of Work: Thermostat replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mainstream Heating And Cooling
Thank you for giving us the opportunity to deliver on our Fast Service At A Fair Price promise tm. We appreciate your 5 star feedback.

Michelle D.
06/2021
5.0
heating & air conditioning/hvac
  + -1 more
Matthew was very knowledgeable and polite. He provided me with helpful information and didn’t automatically try to sell me a new unit as other companies have done. I definitely recommend Mainstream Heating and Cooling!
Description of Work: HVAC not working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mainstream Heating And Cooling
Thank you for the great feedback. I will share with Matt and we all appreciate your trusting us with your home. Our company is focused on helping you get what you want, whether it is a new unit, a repair, or just a cleaning. We appreciate you noticing!

Eric S.
06/2020
4.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Very well. Professional and knowledgeable service technician.
Description of Work: HVAC tune up for 2 units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Response from Mainstream Heating And Cooling
Thank you for the positive feedback and trust! We appreciate you choosing our company and for allowing us to serve you.

Clara C.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Pretty well. Keep up the great work Jacob & thank you 🙏
Description of Work: Air conditioning services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mainstream Heating And Cooling
Thank you for the great review and feedback. We appreciate you and it is our pleasure to serve.

PATRICE R.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Service has always been timely and very professional. Price shown below is for twice a year.
Description of Work: Service HVAC unit twice a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$136

Response from Mainstream Heating And Cooling
We all appreciate you choosing to have us take care of your unit. It is our pleasure to serve you and make sure your unit is clean and operating at peak efficiency. Thanks you for the great feedback!

Rodger G.
04/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Service all around was excellent! I spoke with Mainstream Heating and Cooling on Monday morning about my issue and they worked me into their schedule the same day. Mainstream was awesome, the service repairmen were professional and personable. To my surprise, they replaced my 2 older WiFi thermostats that I purchased from them several years ago with 2 upgraded WiFi thermostats at no charge! Thank you very much Mainstream, the new thermostats are working great!
Description of Work: My 2 WiFi thermostats malfunctioned after I had a software error performing a firmware update.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mainstream Heating And Cooling
We value your relationship with us and appreciate all of the support you have given us over the years. It was our pleasure to be able to demonstrate that this week. Thank you for the kind words and feedback!

Bryan R.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
They diagnosed the problem and determined that nothing is wrong with the unit itself. The issue is coming from the thermostat. I’m dealing with the manufacturer to get a replacement.
Description of Work: The AC unit was making a noise

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Mainstream Heating And Cooling
Thank you for the high praise. We appreciate your business and are glad that our fair prices meet your needs. It was our pleasure serving you.

Stanley D.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Our Tech was Lil Bill he identified and corrected the problem right away. He remained on site to ensure that we were satisfied and our problem was solved.
Description of Work: Solved issue with circuit breaker tripping.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mainstream Heating And Cooling
Thank you for the positive review! I will share with Bill and we are so grateful for you choosing to ask us to fix your system. We appreciate your vote of confidence.

Jennifer B.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
It went well. Very knowledgeable and had it back running the same day
Description of Work: Hvac system repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mainstream Heating And Cooling
Thank you for the positive comments, we try to deliver fast service at a fair price tm. It was our pleasure to serve you.

Christina S.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They gave the lowest estimates. When they were going to be very late unexpectedly, the owner himself called to apologize and came out in place of the technician. We had a set amount of money, so he got us a better unit at a lower price in order to get us a better unit rather than just the cheapest one.
Description of Work: Installed new unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$4,000

Marilyn T.
08/2014
1.0
heating & air conditioning/hvac
  + -1 more
They said the cooling air compressor was going bad and then the guy we normally used was back again and he went out and looked at it and they found the different problem and it's working fine as far as we can tell. It appears right now that they misdiagnosed it. We needed somebody right away and we have tried some other folks and they couldn't get to it for a day or so and Mainstream said that they would get it on that same day they couldn't give me a time but they didn't, come on that same day and they got it working again. And then two or three days later it went out again and so I called them and asked him to go back and find out. The first time it was blowing fuse and so I asked him will you go back and find out what causes the fuse to blow because it blew again. So, they went back and this time they said that the compressor was good. They had purchased $1500 or $5000 replaced the whole thing and a replace with a fuse got it working again. So, we have a little bit of time to figure out what to do in our regular fellow I had a lot of compliment in because we've been using them a long time. So, they got back and they took a look at it and they found the different problem and doesn't think that the compressor was going bad. And instead of $1500 it could flack a $40 apart. I would not use this provider again in the future.
Description of Work: When Mainstream Heating and Cooling came they misdiagnosed for going on.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$132

Response from Mainstream Heating And Cooling
Ms [removed member name], thank you for your feedback and I would appreciate more details. The reason for your complaint and "F" score seems unclear to me. We were called on July 23rd and arrived the same day, in the middle of summer when others could not. We diagnosed and replaced a bad 30 amp fuse and your unit was running properly when we left. You called us back on July 30th and we diagnosed the electrical winding in your compressor as soon to fail. We recommended you replace either the part or the unit. As a courtesy, we did not charge for this visit, despite them being separate mechanical problems. From our perspective, we delivered great fast service when other companies could not, diagnosed and fixed your initial problem with a same day speed for a low fee and then returned, free of charge, as a courtesy, and found that your old unit was wearing out and needed to be fixed. The compressor is the engine of your system and it wears out with use just like your car motor does. Thank you for additional feedback to us as to what you think we did wrong or what would have needed to earn us a passing grade. As always, thank you for using our company and feel me to contact me directly with any questions as well.

Valerie J.
06/2014
3.0
heating & air conditioning/hvac
  + -1 more
They didn't tell me that I was supposed to buy filters, we didn't have filters here when they came because they didn't communicate. They're price wasn't bad.
Description of Work: We did use Mainstream, it was an annual thing.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$100

Response from Mainstream Heating And Cooling
Ms [removed member name]: Thank you for using Mainstream and my apology for not communicating that Filters are the homeowners responsibility. When we do an annual service, we focus on the machine and making sure it is running at maximum efficiency. Our 21 point inspection helps makes sure you have the best operation possible. Filters should be changed frequently during the year. We have found it best if you use the arrival of your power bill as a trigger to check them and change as needed monthly.

CLIFF R.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
Technician was punctual, polite and professional. Task was accomplished in minimal time. I am very pleased. Office ladies were efficient, compassionate, and explained my options clearly. I was most favorably impressed.
Description of Work: Serviced unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Mainstream Heating And Cooling
Thank you for choosing us! It was our pleasure taking care of your situation and we appreciate your business.

Lauren L.
09/2013
4.0
heating & air conditioning/hvac
  + -1 more
Our first experience was great all around, from the sales to the ending inspection. Our second experience was not the best but ended on a good note. The salesman was horrible and never gave us a quote, even after several phone calls. After this the owner became involved and he was very responsive and took care of us completely. We had a few issues with the install crew and the superviser having miscommunication but again the owner took care of things and made everything right. Overall we are pleased and feel that njo one could beat Mainstream.
Description of Work: We have used mainstream for our main heating/ac unit and for a mini split unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$2,500

Response from Mainstream Heating And Cooling
Thank you for taking the time to share your comments and do business with us! We do our best to be perfect 100% of the time and appreciate your loyalty to the company. I am glad you contacted me to resolve the issue with communication and am glad we were able to meet your needs. I regret our slow start in your situation and am happy we could get everything resolved. Please let me know how we can help in the future.

Melinda R.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
They do their utmost to be completely professional and do a good job.
Description of Work: Mainstream Heating & Cooling came out for maintenance on my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mainstream Heating And Cooling
Thank you for using our company to take care of your unit. We all appreciate your support!

daryl P.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
They arrived promptly, fixed the motor outside while I was at work called me when they finished. House was nice and toasty when I got home
Description of Work: Fixed my broken heat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$556

Response from Mainstream Heating And Cooling
Thank you for choosing to work with us. All the members of our team appreciate your business!

Brian E.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
The install went amazing, they were great to work wth an I would use them again.
Description of Work: They installed a complete heating and A/C unit for my basement. They did an amazing job. AJ was great to work with and so were his workers. They do quaility work with a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,400

Response from Mainstream Heating And Cooling
Thank you for your kind words. I will pass them to the guys doing the work, they will be pleased that you are happy and satisfied. It was our pleasure working with you.

Katherine D.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Condensation was leaking into my basement from the AC unit. I had never dealt with mainstream heating and cooling previously. However, they responded to my call promptly and fixed the issue quickly. The technicians were profressional and courteous. I was extremely impressed and wil use them exclusively for all future maintenance.
Description of Work: General maintenance on AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Mainstream Heating And Cooling
Thank you for giving us a chance to work on your unit. We appreciate your trust and on behalf of our team, thanks! It was a pleasure serving you.

JAMES C.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
I am on a plan with them; they come out and check my units and everything. Right through the year, if anything goes out, I can call them and they come out. They have very good plans to work with families and units. They are always reliable and on time. They are reasonably priced and their work has always been good.
Description of Work: I used the services of Mainstream Heating & Cooling for my heating and cooling needs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11

Response from Mainstream Heating And Cooling
Thanks for your long term support and trust. We are all focused on making sure we do the best for you we can. Thanks!

paul B.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
Our experience was very good and very easy. We didn't realize they were there. They were in and out in a few hours.
Description of Work: They replaced our A- track unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Mainstream Heating And Cooling
Thank you, we appreciate you choosing us for this project.
    • 1(current)
    • 2
    • 3

Contact information

1539 A Ashland City Rd, Clarksville, TN 37040

http://mainstreamac.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Licensed*

Trade License Number
54393
Trade License Locale
TN
Trade License Authority
Tennessee Department of Commerce and Insurance Board
Trade License Expiration
05/31/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Insulation,
Electrical

FAQ

Mainstream Heating And Cooling is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Mainstream Heating And Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Mainstream Heating And Cooling does not offer free project estimates.
Yes, Mainstream Heating And Cooling offers eco-friendly accreditations.
Yes, Mainstream Heating And Cooling offers a 10% senior discount.
Yes, Mainstream Heating And Cooling offers emergency services.
Yes, Mainstream Heating And Cooling offers warranties.
Mainstream Heating And Cooling offers the following services: Air Conditioning Contractors & Systems,Heat Pumps, AC Repair
Water Heaters

Contact information

1539 A Ashland City Rd, Clarksville, TN 37040

http://mainstreamac.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day