Lowe's - Clarksville

.

The price of the appliances was the best around and I did a lot of searching to ensure I bought the best quality at the best price. While the price was great the delivery service was no where near what I expected. I was told it could take up to 2 weeks for the appliances to be shipped from the warehouse and another week for them to arrive at my home. A month later....no delivery. I called Lowe's a few times to express concern and was always assured the appliances were not lost but would arrive soon. I guess the sale was so good the warehouse ran out and had to make more. The appliances did arrive several weeks late. The installers were friendly and efficient. I just wish I received proactive communication in reference to the delay. In short, I will certainly continue to shop at Lowe's. I believe this experience was due to the manufacturer rather than Lowe's but the customer service aspect was disappointing.

We made the order while in the store in March. After that, we had to leave town (we still lived in Georgia) and conducted the rest of our business by phone. The blinds order went thru smoothly and Lisa, our point of contact at Lowe's, handled everything extremely well. We got a call from Din Mar and Son Modernization, who handles the window measurement and blind installation on site, and we set up the appointments to do both. A couple of the blinds had to be custom cut, so they took a little longer to arrive, but they came in on time and the installer put them in right before we arrived to do the final home construction walk thru. The blinds look great, we're very pleased. Keep in mind we did all this from a state away and didn't see any of it until after the install had taken place.