English Home Improvements Inc

We were dealing with a move so we had a "pod" in the driveway. Hank, the owner, was doing me a favor and wasn't going to initially charge me to do this repair. After our initial conversation, we agreed the carpenter would come out the following Tuesday. However, Friday, as I'm directing movers on our move, the carpenter shows up and says Hank told him to come out today. I showed him the pod and said well, you can't do much with that in the way. He agreed. Now, dealing with the company that supplied the "pod" was a frustrating experience and they really complicated the repair. However, before checking to see if the pod was moved (even after telling Hank to check with me before he sent the guy out again) the carpenter shows up and still can't complete the work. Maybe it was miscommunication I don't know. But this time it was frustrating. Hank sent the carpenter out two more times before finally agreeing to wait until I told him the pod was gone. Unfortunately this was after the sell of the home was complete, and I had to now coordinate the repair with the new homeowners. Keep in mind as well, I'm having to coordinate a ladder for him because he tells me he doesn't know anyone with a ladder as tall as needed for the job. So, when the pod is finally moved, ladder is where it needs to be, new homeowners cool with the repair proceeding, what happens? The carpenter DOESN'T show up... Below are some of the texts I received in regards to the repair... This was the text reply the day after the repair was finally able to happen. 6/1/15 Hank Marcum: My guy couldn't get by there yesterday put a piece of metal on because of traffic he went by there just a few minutes ago and the latter is gone he give 3:00 PM Hank Marcum: the metal to the new homeowner and the new homeowner said he take care of it 3:00 PM The metal was given to a contractor working on site for new homeowner. At this point I ask him what it will cost to just get the job done so he doesn't hold it over my head. 6/1/15 Just mail a check for $200 to the office 6320 Highway 41 a Pleasantview, TN 37146 12:28 PM So today I get this series of aggressive texts from Hank. 6/4/15 Did you send me out a check. I'm a go ahead and pay this guy for coming over there five times 9:23 AM Me: (1/2) Not yet. I slipped him $10 for gas on his second visit. His first visit was earlier than you and I had agreed to. I'll pay for 4 trips minus gas money. $190 is what you can expect to receive. 9:28 AM Hank Marcum: Hey what you just keep $90 don't call me anymore 9:29 AM Hank Marcum: Lose my number 9:29 AM Me: What does that mean? 9:29 AM Hank Marcum: It's self-explanatory don't call me anymore for work don't call me anymore to help you not to pay me what I ask you to pay me don't call me 9:30 AM Me: $200 is what you told me last week. I am keeping the gas money is all 9:30 AM Me: Remember this..." Just mail a check for $200 to the office 6320 Highway 41 a Pleasantview, TN 37146"??? 9:31 AM Hank Marcum: K. Thank. You 9:33 AM Me: $200 is on the way. should be there by the 10th 9:41 AM Hank Marcum: K A couple years ago Hank GC'd some storm repairs for us. We had fairly good luck...although he did prove slightly aggressive then, it was a lot less stressful and my wife and I dealt with it. However this time was inexcusable. On top of selling the house, moving, and trying to get last minute repairs done; dealing with his anger was the last thing we wanted. Hank knows how to play the game. He's your best buddy before the work starts, but as soon as something "inconveniences" him...watch out! This guy has nothing short of "roid" rages...even when you're the one paying his salary!

Hank is great to work with and was very responsive. Overall, the quality is good, but we've had some ongoing trouble from day 1 with the paint bubbling in several spots. Hank's team fixed the bad spots for the first 2 months after the painting was complete, but after we were responsible for repairing. Hank believes the bubbling is due to the age of the wood siding (41 years). I guess that's possible. I don't know if it's truly the age of the wood or the fact that we had it painted in late February/early March while the temps were still cold/freezing. Either way, we still have several large bubbles. I like Hank, and I am satisfied enough with the quality of the work (I just wish the paint bubbles would stop). I would recommend him to others.

The owner of the place was very pushy and I had to tell him to get off my property. He also had illegals working here. He had no respect for my property. They knew I had a ladder in a place they shouldn't have been to or even seen.