DC Computers

I took my computer to DC Computers as it was only a few blocks from my home. It would be an "inexpensive and quick fix," according to the owner. After 3 days with no word about my laptop, I called. I was told it would be another day, because he had to order the part. I called the next day and was told the same thing. I called every day for 2 weeks. Finally, I decided that I just wanted my computer back and I would take it elsewhere for repair. I was told that I would have to pay $60 for the "diagnostic," $80 for the part, and $25 for storage before they would release my computer. There was no diagnostic done, I brought it in and told them what I needed. The part that was ordered was $11! Charging me storage when they were supposedly waiting for a part, what a scam! I was over a barrel, so I left it there. Another 2 weeks and $200 later, I finally got my laptop back. They charged me $60 for the "diagnostic," $80 for the part, and $60 for the labor. This was not what I call an inexpensive and quick fix. I will never use DC computers again. They are slow, do not communicate with customers, and completely over priced. I felt that charging me a "diagnostic" fee for a hardware issue is a scam. I showed them exactly what I needed done, they "diagnosed" nothing. I gave a "B" for Quality because I still have the laptop and the jack is still solid.