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Baggett Heating and Cooling, Inc

Heating and Air Conditioning

About us

Heating and Cooling Solutions

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioning Contractors & Systems,Air Conditioning Service & Repair,Heating Contractors & Specialties

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.414 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
0%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.6
Showing 1-14 of 14 reviews

Belinda C.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Response from Baggett Heating and Cooling, Inc
Ms. [Member Name Removed], I have searched our database several ways and am not finding where we have been to your property before. Can you contact us directly through email at alana baggettheatingandcooling.com so that I may determine if we were your provider?

Robin S.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

voncille G.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Problem with our AC unit. Replaced small part. We have used Baggett for years and will continue to do so for all our properties.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Geoff L.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Baggett Heating and Cooling removed our 5 year old, poorly installed unit and replaced it with of a 4 ton, 15 Seer, 2 stage heat pump and 2 stage gas furnace. We "saved" money 5 years ago by using a "guy" to replace the 30 year old Trane. Mistake. Thanks to Baggett Heating and Cooling for doing it right! Technicians Jesse, Shannon and Jason were extremely helpful, professional and courteous. Jesse was the most helpful as he was here for the entire job. He is very thorough, smart, a pleasure to talk with and a huge asset to the company. We have a ranch with basement home and always only had one return in the basement. They cut in a return on the main floor, replaced two return ducts and sealed everything thoroughly. Thanks to Alana (owner) for helping us with everything on the front end with TVA, sizing the unit, offering options, thoroughly explaining everything, including financing with CDE. They even set-up a temp AC unit during install! Our home is way more comfortable!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

Albert M.
04/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced a defrost sensor. This didn't fix the problem. So they came back and said that I need circuit board and it would be recommended to replace the Unit since it was 12 years old. I called another company and they said it was just low on freon cost 80.00 vs 4000.00 bagget or rip offs.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$400

Response from Baggett Heating and Cooling, Inc
I’m sorry you are unhappy with our service, we strive for 100% customer satisfaction. Our records indicate your unit was installed over 13 years ago. During our service visit we acknowledged there was a Freon leak. Repairing the system would require finding the leak and repairing it if it is repairable. Since this would be such a costly gamble with your money on an old system with soon to be obsolete refrigerant, we recommended considering a new system. The new unit would utilize the new R-410A refrigerant, be more efficient and save money on future repairs while lowering your utility bills. While some choose the temporary fix of adding R-22 (Freon) to a system, this is not a permanent fix, there is no way to determine how long this bandaid will last.

Lori W.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed our new upgraded heater unit, and performed needed repairs to duct work. They wer very professional and helpful. I will most definitely continue to use their services and recommend them to anyone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Brad T.
10/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviceman that responded told the tenant that he should make the landlord (me) reduce his rent or buy him a new unit. That the unit was old and needed to be replaced.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$285

Response from Baggett Heating and Cooling, Inc
Mr. [member name removed], I have researched the service call for June 20, 2014 and do not have you on our schedule for that day. I see the address you have listed as a Kentucky address and we are not licensed, nor do we work in Kentucky. If in case your rental property is in Tennessee and you could provide me with more information to find this service call I will be happy to confirm that we are in fact the company you dealt with and will respond to this review and hopefully come to a resolution. However, at this time I do not find a [member name removed] or your Kentucky address in our system.

Geoff L.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Baggett Heating and Cooling removed our 5 year old, poorly installed unit and replaced it with of a 4 ton, 15 Seer, 2 stage heat pump and 2 stage gas furnace. We "saved" money 5 years ago by using a "guy" to replace the 30 year old Trane. Mistake. Thanks to Baggett Heating and Cooling for doing it right! Technicians Jesse, Shannon and Jason were extremely helpful, professional and courteous. Jesse was the most helpful as he was here for the entire job. He is very thorough, smart, a pleasure to talk with and a huge asset to the company. We have a ranch with basement home and always only had one return in the basement. They cut in a return on the main floor, replaced two return ducts and sealed everything thoroughly. Thanks to Alana (owner) for helping us with everything on the front end with TVA, sizing the unit, offering options, thoroughly explaining everything, including financing with CDE. They even set-up a temp AC unit during install! Our home is way more comfortable!
Description of Work: Removal of old unit and Installation of 4 ton 15 Seer 2 stage heat pump and 2 stage gas furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,700

Response from Baggett Heating and Cooling, Inc
Thank you very much [removed member name]! It was a pleasure working for you and we are all pleased to hear how successful the installation has been. It makes "work" fun when we feel like our homeowner is on the team with us and we did with you. We look forward to a relationship for years to come.

Justin D.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked AC unit and found the fan motor was bad. Came back next day and replaced it. They were early and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

Response from Baggett Heating and Cooling, Inc
[member name removed], thank you for your review. I am very glad we could solve your air conditioning problem and FAST! We appreciate your business and hope to serve you again in the future.

Bobbie T A.
04/2014
4.0
heating & air conditioning/hvac
  + -1 more
They came promptly on time and they took care of the heat pump in the house. He was very cordial and did a good job. I live in the house with my children and they are the one that made the appointment and I was the available person to receive them when they came.
Description of Work: I had a big deal for Baggett Heating and Cooling, Inc.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margie D.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
It worked out just fine and I had no problems with them.
Description of Work: I used Baggett Heating and Cooling to put a thermostat in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Debra L G.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Baggett Heating and Cooling, Inc
[removed member name], We are very glad to have served you, and appreciate your taking the time to share your experience with us. Thank you.

Danny A.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
The technician arrived at our home on time. He had the problem diagnosed within 5 minutes, bringing the defective part to me to inspect. The new part we needed was already on his truck and he replaced it within 10 minutes after giving me the price. He made sure that our heating unit was working properly and left the home well within 30 minutes of his arrival. He was courteous and very efficient. We always use Baggett Heating and Cooling and will continue to do so. I would feel very comfortable recommending them to anyone.
Description of Work: Replaced a hot surface igniter that had broken

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$226

Response from Baggett Heating and Cooling, Inc
[removed members name], We appreciate your business and your kind review. We strive every day to deliver the service you describe.I will pass your review along to our team, the servicing technician will be proud to hear it. Thank you!

Martha P.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
I contacted them first thing Monday morning; they said that the person who was supposed to put the emergency call forwarding on did not. They gave me a year free on our contract, they came out and fixed the problem immediately, and they apologized profusely. I am a happy customer again!
Description of Work: We have a contract for twice a year check ups and emergency service 24 hours a day 7 days a week. We needed service throughout the weekend and couldn't get anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

    Contact information

    825 Main Street, Clarksville, TN 37040

    www.BaggettHeatingandCooling.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Baggett Heating and Cooling, Inc is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    Baggett Heating and Cooling, Inc accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
    Yes, Baggett Heating and Cooling, Inc offers free project estimates.
    No, Baggett Heating and Cooling, Inc does not offer eco-friendly accreditations.
    No, Baggett Heating and Cooling, Inc does not offer a senior discount.
    Yes, Baggett Heating and Cooling, Inc offers emergency services.
    Yes, Baggett Heating and Cooling, Inc offers warranties.
    Baggett Heating and Cooling, Inc offers the following services: Air Conditioning Contractors & Systems,Air Conditioning Service & Repair,Heating Contractors & Specialties

    Contact information

    825 Main Street, Clarksville, TN 37040

    www.BaggettHeatingandCooling.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed