I do not have enough words to praise these folks. With the supply chain issue they were able to get a part from Florida in a timely manner and get replaced before cold weather set in. A big shout out to Aaron who worked to get the part ordered and installed. Thank you so very much.
Description of Work: Replacement of inside unit motor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patrick B.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
Well except Custom unable to do work but not their fault.
Description of Work: Rental house air conditioner went out. Gave Custom telephone number of renter to coordinate repair visit. They went out of their way to meet renter at agreed times (3 times!) but renter was not there. They were courteous and forgiving and did not charge me even though renter did not answer door at agreed times
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary D.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Very well. They were punctual, polite, efficient, thorough, tidy, creative with problem-solving, and took the time to educate me on how to use the new system. Highly recommend.
Description of Work: Replaced HVAC system, changed ductwork to allow for better airflow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sherman T.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
They did a complete install and replaced my heat pump. I really don't have too many problems with them. The pricing was reasonable and the quality was excellent. I'm going to call them so they can do winterization. They were really professional. They did their job in detail. They did little things. The workers were clean. They were professional.
Description of Work: They installed my heat pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,300
Sherman T.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
That was excellent. he guy talked to me. We talked about my heat pump. The one they sold me has very little maintenance issues with it. So he explained all that to me and if I needed anything how to get ahold of them.
Description of Work: They showed me how to put bleach in the heat exchanger. I had stuff growing in my line and they showed me how to get rid of it.
Rating Category
Rating out of 5
Yes, I recommend this pro
Terrie S.
03/2016
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Terrie S.
08/2015
5.0
heating & air conditioning/hvac
+ -1 more
Mr. Marshall was on time, friendly, and professional. He was knowledgeable about our units and was helpful. He told us that our HVAC would need to be replaced in the near future because of the age, but not to worry about it as long as it works. We will be using Custom Heating and Air when that time comes.
Description of Work: Checked our HVAC and PTAC units and did necessary cleaning and repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Patti P.
05/2015
5.0
heating & air conditioning/hvac
+ -1 more
They did a wonderful job. The price seems to be reasonable at that time but I can’t say what it was.
Description of Work: I used Custom Heating & Air c onditioning LLC. They did maintenance service.
Rating Category
Rating out of 5
Yes, I recommend this pro
Ronnie W.
05/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Check unit and reset thermostat. Went well.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Sue G.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Cleaned out a leaking a/c line indoors
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
michael K.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
Very well! They are always pretty straight forward of their pricing. Good company
Description of Work: Fix thermostat at my mother's home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Vivian A.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
They crew was punctual and very polite and professional.
Description of Work: The company took out my old system and installed a completely new system. They were very professional and did a great job. My new unit is perfect for my size house and works great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,700
Craig B.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
The installers were on time, friendly, and hard workers. We have two dogs and they were very careful to shut the gate to the backyard. They petted them when they entered the house. The installers were awesome, in fact they worked late 2 of the 3 nights to make sure the work was done quickly and we had air conditioning to.
Description of Work: We had to have a new heat pump instilled, ducts changed and moved.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Sue G.
11/2013
5.0
heating & air conditioning/hvac
+ -1 more
Cleaned out the a/c drain in house
Description of Work: I used Custom Heating & Air Conditioning LLC
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Steve H.
06/2013
5.0
heating & air conditioning/hvac
+ -1 more
Professional serivce, Explaned everything, Stated they would be at my home at 9.00 am called me at 8.35 and stated they were on there way. Did everything as promised and totally satisfied with the job they did. I would definately recommend them and would use them again.
Description of Work: System check up and added one duct to an existing room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
Sean M.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
I spoke with the owner of the company on the phone and set up an appointment. The day of the appointment, the technician called me (before the appointment) and told me that he might be a little late by 5-10 minutes. I really appreciated the call because that showed me that he respected my time. He ended up being on time after all! After explaining my problem, I was quoted what I feel to be a very good price on a new Trane indoor/outdoor unit. The technician explained to me all of my options and let me make the choice of the work to be performed without pressure. On the day of service, they arrived on time. They respected my property and didn't track yard dirt in my house by wearing disposable booties over their shoes. They kept me well informed as to the progress of the job as it was occuring in addition to answering any questions that I had in the intrim. At the end of the day, all work was completed as expected and they cleaned up very well after themselves! I will definitlety use this company for any future heating and cooling needs that I have and would highly recommend them as well!
Description of Work: My house has two heat pumps (one for the upstairs and one for the downstairs). In the spring, I noticed that my downstairs wasn't cooling. I had another company inform me that I needed a new unit so I called Custom Heating and Air for a quote. Ultimately, I hired them for the job and they replaced both my indoor and outdoor unit, thermostat and ran new copper tubing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,700
Tom W.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
After we purchased or house, we needed a new heat pump system. Someone that my husband worked with recommended them to us. They are a great bunch of guys. I couldn't ask for better service. We have used them for many years. If I were to call them, they do everything in their power to get to me the same day. They are very good about emergency situations, too. When we purchased the new system, we thought we had a certain model picked out, but they were able to offer us another model that they recommended over our choice because of a few better qualities it had...and at a better price. We were very pleased with it.
Description of Work: We have used Custom Heating & Air Conditioning LLC. We have a spring maintenance check done every year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Nancy B.
05/2012
5.0
heating & air conditioning/hvac
+ -1 more
They are fantastic. They have done a beautiful job getting it in there. I had another guy give me a bid and it would have cost me $8000. Of course I didn't use him. If there were an A+, I would give them an A+. I would most definitely use them again. I am happy to say good things about them.
Description of Work: We used Custom Heating and Air Conditioning to put the heat in the house we are building. It is a geodesic dome. They put in a heat pump and the inside furnace situation where you have the air conditioning and heat. They did all the duct work and the electricity to it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,800
Jeffrey W.
05/2012
5.0
heating & air conditioning/hvac
+ -1 more
estima
Description of Work: We needed our 20 year old HVAC system upgraded as well as advice on how to better cool a bedroom over the garage. 4 different companies came in give estimates on the job. Each had a different recommendation on how to address our cooling problems...larger A/C size, same A/C size but larger fan motor, same A/C size as we have now but larger ductwork or larger air vents, and placement of additional air intakes (return air). My head was spinning from all of the differing opinions on how to improve the system! I called 3 more companies for estimates hoping to find at least 2 that had similar recommendations. Robert from Custom Heating and Air came to my home and impressed me with the thoroughness of his evaluation. He was obviously knowledgeable about HVAC system function and design as he walked me through his assessment. He determined the size of the system was correct and the ductwork was adequate. He discovered a blocked air return and made recommendation for enlarging the size of another. He made no guarantees about outcome but was confident in his recommendations. The bid for the job arrived the next day from the company's owner, Chad. The price was about the middle of the 8 estimates I eventually received. Had a nice chat with Chad on the phone and accepted. A large work crew came and completed the installation in a day. All members of the crew were not only exceptionally polite but friendly as well. Every effort was made to keep floors and stairs clean (3 story house). I laughed when Robert apologized for a muddy shoe print stain they couldn't entirely wash off of my driveway! The system works beautifully. Lots of cool air and the problem in the over-garage bedroom is gone. I don't hesitate to give them my unqualified endorsement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,750
Patti P.
07/2011
5.0
heating & air conditioning/hvac
+ -1 more
The owner of Custom Heating and Air, came to my house to give me an estimate on repairing my existing heat-pump which was older and had stopped cooling, after he identified the problem we discussed both repair and replacement of the unit. He gave me several options with prices, not only did he give me options, but he also explained the pros and cons for each option. I opted for a new electric heatpump and new duct work. His price was significantly lower than the other 4 reputable companies I contacted. He installed new indoor and outdoor units, replaced existing ductwork and enlarged my floor vents in one day and was most courteous, and they cleaned up before they left. I was extremely pleased. I feel I received a high quality service at an extremely fair price.
Description of Work: Recieved and free estimate to fix exting unit, as well as estimates on replacing the system. Installion on new electic heat pump, both indoor and outdoor units. Replacement of existing ductwork, and enlargement of floor vents, he also removed and disgarded the old unit and duct work and cleaned up when he was finished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Cindy W.
04/2011
5.0
heating & air conditioning/hvac
+ -1 more
This business is run just like I run my own. With old time values that still mean something to customers. They want your future business and good words and they treat you right to get it. We now have to buy a new heat pump and I would not consider anyone else. They have proven themselves to be honest and they have the skill it takes to do this work.
Description of Work: Our heat pump has stopped blowing cold air two times now on very hot days. As luck would have it both times were on Saturdays when you would expect to find nobody to come out. On the first visit it was dark and hard to see but the technician did know the pump was out of coolant so he refilled it to get us through a day or two. He was fast in finding the problem and fixing it. He advised us to see us how long it stayed cool and call them back when it stopped again and then they could find the problem. It actually lasted for months and then stopped again on a Saturday. I called and they sent a guy out at 9pm who knew his stuff inside and out. He found the leak inside the home and told us what options we had from the cheapest to most expensive. He did not try to sell me anything and refilled the pump at no charge.
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Service Categories
Heating and Air Conditioning
FAQ
Custom Heating & Air Conditioning LLC is currently rated 5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Custom Heating & Air Conditioning LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Custom Heating & Air Conditioning LLC does not offer eco-friendly accreditations.
No, Custom Heating & Air Conditioning LLC does not offer a senior discount.
Yes, Custom Heating & Air Conditioning LLC offers emergency services.
Yes, Custom Heating & Air Conditioning LLC offers warranties.
Custom Heating & Air Conditioning LLC offers the following services: HVAC installation, heat pumps, gas furnaces, damper systems, air purification & custom duct work.