Window Works of Chattanooga

Very responsive and provided a reasonable price, better than the competition, and importantly they could get the work done by the timeline we needed. Some of the competition were looking at several months out, they promised to have it done within a month...and they met that promise. There were a few issues along the way, all resolved amicably and professionally. Although they are a small company, they did things well on this project and I'd hire them again.

Excellent. Guys installing windows were professional and friendly. Area was kept clean the entire time. Very happy!

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Project went very well. The Window Works team did a great job showed up on time and completed the project on time. The project was unique because the home has stucco, stacked stone and hardi plank siding and the window cladding had to join up to all of these surfaces. Window Works was competitively priced and super knowledgeable. The install team was courteous and respectful when in our home. I would recommend these guys to anyone considering replacement windows.

Process went smoothly.

We dealt with John and he was very professional and helpful. As normal for construction....it never goes as planned. We were one window short but they made sure to install one until they could order the correct one. John was very prompt on handling the matter and the new window was installed in a few weeks and they finished the job. We are very pleased with the end result as the quality and workmanship shows. I would not have any problem recommending Window Works for your replacement windows.

Nice job. 14 windows and complete siding on a 1960s split level, about 1400 square feet. John Moon was quick to quote and offered great value for this job. Support from the Window Works staff at the office was reliable and good, great communication for the schedule and work. The windows and installation team (led by Wayne) was meticulous with details, replacing significant hidden rot rather than covering over issues. They also took great care with forming and framing for the siding, going well beyond minimal requirements and making for a top quality job. This added significant time to the job but even so they persisted with this level of quality work to the end.

The installers were very professional. I could not find fault with anything that they did. When the left the only thing that would indicate that they had been here was the new windows.

Very pleased with this contractor.

Received an estimate from Mr. Moon. The estimate was fair and the quality of the windows appeared to be excellent. I checked two references and the references gave them a big thumbs up. I decided to purchase from Window Works and the order was placed. I was told that it could take as long as six weeks for the windows to be produced and get the install scheduled. The windows were ready in three weeks and Pam called to schedule the install. The installers called ahead before heading to the home just like promised on 1/5 and the install went well. The installers completed the job in one day, did a quality job and cleaned up after themselves. Mr. Moon, Pam and the installers were all very professional and helped to make the experience a good one. We very happy with the new windows. Job Well Done!

The work went on and on for nearly 4 months after they tore out the first window. The busted the trim work and left 1" gaps around the entire window, open to the elements. I contacted John and he was going to send someone else out to get it fixed. After a week my son and I caulked the gap only to prevent water from entering the house. About a month later John called and wanted to pickup the balance of the payment. I invited him over and let him see that the work they had never been back or completed and I refused payment since the contract stated that no payment would be made until all work was completed. He assure me he would have someone on it within 3 days. About 3 weeks later John called again and wanted to come by after the balance. Again I said "sure thing" and we set up a time for that same evening. When arrived he asked how I liked the repairs and I responded "what repairs, you guys have not been back since our last meeting. Again, he said he would have someone there the next week and would "watch over them" to make sure the work was completed. The next week they did return. I was shocked to find that all of my wood window trim on that side of the house had been cover alum. sheet metal (the house is stow with heavy wood trim on all sides - appraised value of home 385,000). I flipped out. I was so upset that I did not even call him out of fear I would let it get out of hand on my part. The next weekend I removed all of the metal from one of the windows and replaced all of the trim to match, as close as I could, the rest of the existing window openings. I kept a list of the materials I purchased and pieces of the trim so that I could give them to John so that he would know exactly what was needed for the remaining three windows. Then I called John and we inspected the last work he had done. I showed him what was expected as a minimum repair of the damages they caused. I told him that he had one more chance and that any meeting after the next would be done in court. After holding his hand, giving him samples and a list of material needed, they still managed to screw it up again. When they did the repairs the final time they took it upon themselves to replace the wood samples I gave them with a near match plastic trim to "save me from needing to paint it in the future". Had they been worth the cost of the bullet I believe I would have shot them. I called John and asked what they were thinking and he said he felt it was better than what I had asked for and it was "almost" a perfect match to what "I had already done myself". He didn't get it that now I have three types of window trim on my house. Granted they are so close that perhaps nobody but me would notice unless it was pointed out but that is not the point here - the point is they all should match, at the very least on one side. I deducted the cost of the needed material, including a gallon of paint, from the balance due. John was given two choices, accept it or take me to court for the total balance. he accepted the final payment with the deductions. I have replaced the trim on the other three windows so they all match on that side of the house. I have also had the remaining 14 windows replaced by Window World - NOT WINDOW WORKS! Window World of Chattanooga damaged none of the exterior trim during their replacement and the windows look fantastic. I WOULD NOT RECOMMEND WINDOW WORKS TO ANYONE FOR ANY REASON!!!

Very pleased with sales, product and installation. We will be changing out additional windows and we will work with them again.

Johns crew (Wayne and Don) did a great job. They were accomodating to all our questions and requests. They did quality work and didn't rush to get the job done. They wanted to do it right the first time. John and Trey are very knowledgeable and professional. Great job guys.

I contacted Window Works after seeing their ad/coupon in the Mint magazine hoping to get a quote for energy star windows to use with the EPB rebate. Since I first contact them via e-mail, most of our conversations were over e-mail which is helpful due to my job. The quote was the best I've found, and in the quote process, they showed me their windows at their showroom. After deciding to go with them, they came out and did a detailed measurement to get the exact price, I signed with them, and they came out 1.5 weeks later to install them. The installers did a great job and were able to meet my crazy work schedule.

The first installer showed up and there was rotting wood discovered in the area around the first window to be installed. They went ahead and put the window in anyway. When I contacted a separate general contractor to come out and correct the rotting wood problem I called Mr. Moon's company to come and take the new window out until I could fix the other problems, I was told that they and quot;install windows, they don't take them outand quot;. That group of installers never came back again. The next group came out once I had made all of the repairs that we discovered and they and quot;camped outand quot;. It took over a month for them to complete the installation process and to my knowledge, Mr. Moon was only on the job twice. Since the windows have been installed, I have had to have him come back out on 3 separate occasions due to the new windows leaking and each time it took from several weeks to over a month for them to respond. Each time there is some excuse why the problem is not their responsibility (even though we have discovered missing trim and poor caulking on numerous windows since their initial installation). I would definitely NOT recommend this company and have no intention of using them or recommending them to anyone.

Mr. Moon came out and gave an estimate. He said I needed to pay half down however, I wanted to pay the total so that I knew the windows were paid for (We don't finance, we pay cash). I was told the windows would be ordered the following morning and take 5 days to come in. They would then install the windows and the total process should take about 2 - 3 weeks. Once, I paid the money I didn't hear from Window works at all. I called a month later and was told my windows had just been ordered and would be in in a few days. Another week, no windows, I called back. I was told windows should be here any day and they would install them as soon as possible. Their "crew" was very busy. Finally two months after the process began and calling several times a week the "crew" called to tell me he was on his way. No warning, but at that point I just want the windows installed. The crew consisted of one person. I paid for sill work, exterior trim, and an upgrade. However, Mr. Moon DID NOT send any supplies for sill work. I had to go to the lumber yard and buy the wood, in order to avoid any more delays. Also, I found out a led test was required by the state on homes as old as mine. Mr. Moon didn't do one initially and when I asked the secretary (his wife) about it, she said that was extra and a whole different process. With the installer here waiting to begin work. We waited for 2 hours for Mr. Moon to show up and do the test. Negative for led. Good thing too, as the installer did not have any of the supplies he would have needed for a led positive install. Finally, the windows were in. One window had a messed up gasket which would have to be ordered. We had only contracted for half the windows in our home and planned to do the rest the following month. Window Works will not be doing them. This was a horrible experience with an unprofessional business owner who didn't care about customer service once I wrote my check. Oh, did I forget to mention that the receipt I was provided for an energy credit was for less than I paid. When I asked Mr. Moon about the discrepancy he said "EPB doesn't care what you paid for the windows." To which I replied, maybe not but I do and so will the IRS when i itemize my taxes. If you want to have windows installed by a customer oriented company who will fulfill their promises. Pass up Window Works.

Mr. Moon came to my house and demonstrated the windows. I loved the windows, however they were too expensive for me. I had to think of something else to try to save energy in my house. Mr. Moon suggested we go ahead and replace the kitchen windows, pay for them over a few pay periods and when they were paid for I could turn in the paid receipt to the power company for a $500 rebate on my home improvement. We did just that. We also agreed that I would pay some money each pay period until I got three more windows paid for and then he'd order the windows and have his workers install them. We'd do this until everything was done. This was the first person that came to look at my windows. I knew I was not going to get a better deal than this. Mr. Moon was willing to go out on a limb and work with me because of my financial situation. He didn't know me and opted to take that chance. He couldn't very well come back and rip out the windows if I didn't pay him. Kitchen windows went in and were paid for without a hitch. Unfortunately, as usually happens to me, something came up and I was not able to keep our agreement for the other windows. I called Mr. Moon 07/24/13, about 2 years later, to see if he still had the measurements for my house and if that quote would still be good. Yes and Yes. The windows and patio door are currently on order! When the kitchen windows were put in two years ago, two wonderful gentlemen came to the house to do the work. I don't remember their names, but they were very respectful, funny and worked hard. They cleaned up after themselves. There was not a nail or drop of caulk left behind. Because my siding was old a brittle, they needed to get a special tool (torch) to prevent it from cracking. One gentleman discovered this the hard way, he sliced himself pretty good on it. I freaked out but he just said it's part of the job. I had shutters on the house that I hated. They had to take the shutters down to put in the new windows. When the windows were in, they called me out to have a look. They were beautiful. The gentleman said all he had to do was put the shutters back on and they'd be out of there. I asked them not to because I liked it better without them. They took ALL of the shutters off of the house for me so it didn't look asymmetrical. Mr. Moon called later that day to ask if I was sure I wanted to throw away those shutters, they were in good condition. I said yes. He told me he'd keep them in case I changed my mind. It's been two years. I'm sure he's gotten rid of those shutters by now. But the mere fact that he offered to keep them for me in case I changed my mind speaks highly of this gentleman's character. I gave his name to a friend of mine who used him for windows on his house. Mr. Moon @ Window Works of Chattanooga is and quot;good peepsand quot; and I am glad to have found him when I did. When the gentlemen come to do the windows and patio door, they will measure my front and back doors to replace them and the door from my garage to the yard. Eventually, I will put new siding on my house. Unless something dreadful has happened and he has hired a bunch of thugs and laze-abouts, Mr. Moon will be the person I go to. I like to stick with a sure thing.

John and Trey came out to the house to bid on my window/door replacement job. I thought their bid price was reasonably competitive, and the quality of the product was acceptable (indeed, the company I eventually went sells pretty much the same thing). They were courteous, professional, and easy to work with. I rather liked them. I explained to John that WIndow Works were the 1st bid out of 5 that I would be getting over the next two weeks. I expected that they would follow-up with me to see where things sat and, if possible, to try to win my business. That didn't happen, and I kinda like for folks to be a bit hungry to win my business.

The price was competitive. The quality was fine. I would definitely use them again in the future.

Owner estimated job completion to be 3 days for 14 windows, actual days were 7 days complication. One specialty bathroom window had to be reordered due to breakage and 2 months later it was installed. Workers(2-3), never worked an 8 hour day. Started at 7:30, left at 3:00 with a 1 1/2 hour lunch.