VOLUNTEER APPLIANCE SERVICE CO

This was what I thought was going to be a warranty service call on a fridge. He was a bit gruff on the phone but seemed reasonable to work with. When they arrived he asked what the issue was. I started to explain the issue (fridge wasn't cooling properly and the freezer was icing up) but decided to show the pictures I'd taken (I had defrosted the freezer by turning it off for a while so I took pics before that). As I was scrolling he accused me of taking it apart based on a picture of boxes at Walmart. Then he said the door had been left open. He wouldn't allow me to tell him anything else unless I was paying him. I said I thought it was a warranty call and he said they don't pay him to tell me I left the door open. I was trying to understand what was going on and he turned, left, and told me he was calling Frigidaire to report it.

I should've looked at the reviews. The man called the day I made the appointment. He said I needed proof that I bought the dryer so I told him I had to drive to pick up the proof. He said ok. They were supposed to arrive between 9am-11am. At 10:20 he calls and says now, that I have to provide the day I started the contract with Rent-a-center or I can't use my warranty. As soon as I told him he didn't tell me that the day before when he knew I was going there to get whatever he told me I needed, HE HUNG UP ON ME!! He was trying anyway he could to make me have to pay out of pocket so he didn't have to honor my warranty. BEWARE PEOPLE!! He is NOT HONORABLE OR HONEST!! He simply didn't want to help me because I wasn't going to have to pay out of pocket. My dryer is just over a year old. I have every right for them to honor my 10 YEAR WARRANTY. He is a con. And a crook!! This took place January 29, 2021. Warn your elderly parents and grandparents. He is preying on people and lying to people. I'm contacting the Better Business Bureau next.

Don't bother. Unreliable, unprofessional. Rude owner

He messed up installation. I called him every two weeks and he kept saying they were shipping the wrong parts. This went on about 2.5 months. Then finally he was rude to me and said he already fixed it. Was extremely rude and rude my my wife specifically as well during a phonecall. I sent him an email that was nice just saying there has to be some misunderstanding. He gave me some random number and said it was fixed 1 month prior (which was inaccurate; also said he did at no charge which again is inaccurate). He mentioned his warranty in the email (which according to his email we were still under. So I asked him to honor the warranty. He would not. I asked him to then provide me signed documentation showing work was done -- he would not. He has blocked my number it appears because it goes straight to voicemail. I truly think he doesn't know what he is doing on the work. I cannot believe he is listed on fridedaire website. He is completely scattered and is just straight loss.

He called back and talked to my wife. He was extremely rude, told her she needed to answer the phone when he called, told her we had been taken off the list, and then hung up when she tried to ask a question.Nov.

It went well.

I paid him $115 for the service call. He failed to get the dishwasher back into the cabinet so I not only did not have a dishwasher but also could not open the silverware drawer. I tried to get it In place but it needed to be screwed into countertop. Called him immediately and he said he was too far to come back till the next Wednesday. This man only comes when he will be in area, NOT when you have a leak! While here, he told me it would be $450 parts, labor to fix the dishwasher. He had to get parts and come back the NEXT Wednesday! he told me on phone I had a bad attitude and he would send my check back. I said fine, he cashed it the very next day. The next AM Chattanooga Appliance came right out, inspected and said nothing wrong with machine, not leaking and likely a utensil had blocked the washer arm(s) since it was a small,leak. TOTAL charge : under $80 . Volunteer is owned by Carl Jerry McKaig, Jr. He would not allow me to write a check to his company, only to him personally. He inflated repairs, wasted my time and money. His son Jeremy works with him. Jerry just seemed to supervise, but both agreed a new heater and a new set of connectors were needed! Even called Electrolux in my presence to order parts, later found out no record of the order from distributor or the Electrolux Co.

Approximately three months ago we hired Jerry McKaig at Volunteer Appliance to replace a damaged door gasket. (This was after I contacted Whirlpool for a warranty repair. Whirlpool declined to help us even though we had spent almost $3,000.00 for the Symphony washer and dryer with pedestals. Our warranty had expired one week earlier. But then that's another story.) I went to an appliance parts store, bought the gasket for $165.00, and then contacted McKaig to install it. He came out when he said and he and his son installed it. I inspected their work and saw where the gasket was not looped over a ring inside the washer. He said that is the way it fits and indicted maybe I should not question his work. I said no more. For the next couple of months we were constantly having to dry the inside of the gasket after each use. The water which drained from the inside of the door was not draining back into the washer's tub. The gasket weep holes were not lined up for the water to drain into the washer's tub. It would not leak, however, if we did not dry the gasket, mold would form within 24 hours. I finally had all I could handle, called Volunteer and explained the situation, AFTER, I called Whirlpool repair, explained it to them, and was told, yes, it was not unstalled correctly. Mr. McKaig told me it was in correctly and if I wanted it fixed to call Whirlpool and have them fix it. He then hung up on me. I called Whirlpool back just to make sure they understood what I was talking about. They understood exactly. They suggested going by one of thrie retailers and look at their floor models. I went by Sears and Lowes and looked at the identical washer. THE GASKET WAS NOT INSTALLED CORRECTLY? I again called Mr. McKaig at Volunteer Appliance and tried to tell him what I found out. This man was rude, insulting, and crude. He hung up on again. End of story.

I called and told them I had an unusual European combo unit that few people would know how to service. They confirmed that they could do it, and came out to try and diagnose it. They charged me $87.50 for the service call, before they had even done anything, and did not tell me about this charge before they came. They did say it would go toward the repair, the apparent intention being to cover their expense if I decided not to use their services. They said they would have to try and get a part and then come back to fix it. Turns out this unit doesn't use that part. We went around in circles both calling the manufacturer repeatedly, and ended up making a 3 way call to them. The owner ended up saying he was going to just have to "gracefully" bow out, but despite repeated calls, they refused to ever return the service fee. They never knew anything about this washer at all, and they advertised themselves as being qualified to do it, told me directly that they could do it, and then charged me for something they admitted they could not do. In my eyes, that makes them three-fold frauds.

We bought a house in early 2008. The previous owner told us that the Dacor oven included with the house was in need of repair, but that she had already paid someone to fix it. She gave us Mr. McKaig's name and number. After we settled into the house, we tried to get in touch with Mr. McKaig to fix the oven. After several attempts, I finally got him on the phone one afternoon. He was rude from the start, saying that he could only talk to us between 7:00 and 8:00 AM. When I called him at that time, however, no one would ever answer the phone. After several months of trying sporadically to reach him (we were remodeling the kitchen, so the oven wasn't a priority), he did say he would schedule a service call, but needed to know the model of the oven. I told him the model number, and he said he would find the part and get back to me. Two months later, still no call from Mr. McKaig. I finally reached him again, and he said he found the part in the warehouse, but that it was broken and he would have to order another one. Months go by and the kitchen remodel is complete, but we still don't have a working oven. I had to call him again. Mr. McKaig said he would come take a look at the appliance. Several weeks later, he finally shows up, only to declare that the part he has is not the part that's needed. He assured me, however, that he had already been paid for the job by the previous owner and that he was "as anxious to get this done as I was." He left, saying he would have to order the correct part and would call me when it arrived. Two months later, still no call. We got in touch with him, but he said the part was on back order, but should be there within a week or two. Again, we waited and heard nothing from Mr. McKaig. We have now been in the house for TWO YEARS and still don't have a working oven. I called Mr. McKaig again this morning. Miraculously, he picked up the phone between 7:00 and 8:00 AM. I reminded him who I was and asked him if the part was there yet. He was immediately on the defensive, saying he had done "everything he could" to help us, but that "if I was going to push him, I could just forget it." I reminded him that it had been two years since he had been paid to fix the oven, and that my patience was at an end. His parting shot: "F*** you in the ear, dude." And then he hung up. I joined Angie's List that same hour...

On August 13, 2007, I put in a call regarding a problem with my gas oven. The owner, Jerry, came out and informed me that the igniter in my oven needed to be replaced. I wrote a check for $127.00 for the service fee and the part that needed to be special ordered. Two months later, I received no phone call and had no part for my oven. When I called the owner, he told me that the part he had received was broken and that the replacement was currently on back order. One month later, I contacted the owner a second time. I expressed my dissatisfaction with his service, specifically that he was very happy to take my money, but in no hurry to call and give me an update on the order, let alone repairing the oven. He was rude, he refused to allow me to speak, insisting that he was on the other line with the dealer of the part in Knoxville. As I attempted to reason with him about why his service and actions were unacceptable, he hung up on me.