South East Total Service

While they were professional, they said they could come and needed to reschedule twice with me so I just said "forget it".

Excellent. Jason, Jovan, and the rest of the crew were very polite, friendly, and they did an awesome job. We will call them for all of our plumbing needs.

Never informed of arrival and left yard a mess! WHen I called they didn't seem to care about my concerns. Far too unprofessional for any caring homeowner.

went over and above kept price quote very professional

The service man "Red" is nothing short of amazing. He came out, found my septic tank, pumped, made friendly conversation, and finished quickly. Incredibly knowledgeable and even more courteous. That fella had a magnetic spirit! I'll never use another service other than Red's employer. Seriously, this company, and that man are the definition of customer service. I don't leave reviews normally but I'm making my rounds this time ensuring I do!

Hank was a real professional. Was very thankful that he was able to come out on a Saturday and get the job done quickly, and what I considered reasonable.

Outstanding. The tech was a complete professional and showed me a lot of good info about my tank and how to maintain it. This was my first house with a septic tank, and the original owners never had it pumped (the house was built in 1972).

This business was recommended by Oliver Plumbing whom I had contacted first but they said they were too busy and gave me the contact information for South East Total Service. I called South East and a kind woman answered took all my information and said she would have someone contact me for service later that day. I never heard back so I called the next day and left my contact information on their voice mail, still never heard back. So while I cannot comment on the quality of their work or their prices, I will comment on their responsiveness, punctuality, and professionalism which all tend to be non-existent in this situation. Perhaps they will read this and comment back, probably with an excuse and/or apology but given the fact that they have various other extremely low ratings leads me to believe that there may be some issues going on with this organization that would cause me concern. In a day and age where customer service is key to success and feed back is highly public; South East Total Service has failed this potential customer and potential referrals.

Our toilets began overflowing on 2/6/2016. We made out 1st contact with a plumber who stated he would be out to our house between 3-4pm. We received a call at 6pm that his current job was running late and could come out Sunday. We decided to have them come out Monday. This plumber indicated he would let "the office" know so it could be scheduled. By Monday at noon I still didn't hear from anyone. I called them and was informed they couldn't come out Monday, so an appointment was scheduled for Tuesday at 2pm. I received a call Tuesday from Mark who stated because of the potential of snow, the appointment may be canceled and he would let me know by noon. At 1pm, I called them because I hadn't heard anything. I was then told the appointment was being pushed back to 4pm. This was helpful, because I was leaving work early to meet the plumber. Unfortunately the plumber never showed Tuesday at all and I never received a call explaining why. On Wednesday at 8:30am I called the office and left a voicemail regarding the no-show. By 10am, I still hadn't received a return call, so I called the office and spoke to Mark, again. He wasn't aware that we never received service on Tuesday afternoon. I was requesting service for Wednesday because the toilets were still backing up. Mark stated he would call someone and get me an answer in a few minutes about when they would be out. By 11:30am, I still hadn't received a return call from Mark. I called South East once again and spoke to Mark. He again promised to call me back with an appointment time and once again, I never heard from Mark. I then called Scenic City Plumbing for service, received a prompt appointment and wonderful service.

I had my hot water tank replaced by Southeast and was happy with service. A friend's hot water heater recently went out and I recommended Southeast to replace his. They did a poor job installing, very messy and unprofessional. I really felt bad for recommending Southeast after looking at the install job myself. Then about a week or so later he noticed the new heater was leaking from a bad solder joint. He called Southeast and they came out again (different technician). The new technician even apologized for how bad the install looked and basically reinstalled the hot water heater again. Shortly after he left my friend noticed another joint leaking, called the technician to come back because he had to travel out of town the next day. The technician said he had to go to another job but would call him when he was complete. My friend never heard from him again so he spent half the night missing the Superbowl re-soldering joints so he could catch a flight in the morning.

Called on Saturday morning to restart the gas water heater on my rental property. Response was quick and the tech arrived on site after a couple of hrs. Water heater was restarted quickly (less than 2 min). I then asked if he could fix the broken kitchen sink sprayer. He took a look and went off to the nearby Home Depot to get a replacement. Unfortunately, he was not able to attach the replacement sprayer to the hose. Gave it up and told me to contact Delta for spares. The final bill came out to $127.00, which was at least $50.00 higher than expected. All he did was restart the water heater, and attempt to fix the sprayer which he could not do. I also asked for an estimate to replace the water heater, and the price quoted was exorbitantly high compared to another estimate that I have from a very reputed local company. Appreciate the company for its responsiveness, but price charged is way too high for services performed.

Mr. Gipson did a great job. Was running late due to emergency call, but called to inform me. Explained what he was doing / did & even adjusted my water pressure.

Mike came out and ran a full flush/clean of our gas-powered, tankless water heater. Took about an hour to do. No problems. This company is very responsive and has performed great work twice now in performing routine maintenance and servicing my water heater.

the person they sent out was red. he was extremely helpful and knowledgeable. my septic tank had never been serviced so he had to locate the tank and then dig down and make an access point he was there for 2 hours. he gave me pointers for my septic system since i had never been on septic before. this will be the only company that i will call.

They did not fix my icemaker, but they gave me $67 back. It is not what they should have done. They should have given me a little more than that, but they did fix my hot water leak. He was going to give me all of my money back, but I did not think that was fair because they did fix my hot water leak so I wanted to pay for that. Altogether it was $187 and he refunded me $67. He told me my refrigerator was messed up but it was not messed up before they got hold of it. They took a soldering torch -- one of those blowtorches -- to the end of a plastic hose and a little metal piece that fits on the end of the icemaker so there is no water in the icemaker because it is stopped up. They also put a shutoff valve on the icemaker that did not work either. I am dissatisfied with the total service. They also got up underneath the house trying to fix it. There were four men out here, two one day and two the next and they still did not fix it. I had a lot of standing water because the refrigerator had a leak and they could not fix it. I don't think they showed too much professionalism. The boys did not know what they were doing.

Will use again.great company to deal with.

My service technician was Rich Gibson. He arrived at the promised time and was finished in very good time. He explained to me what the problem was and showed me the faulty part and the new one that he was replacing it with. Thanks Rick for such prompt and professional service.

A previous owner had built a stone wall on top of the septic and so the cover could not be pulled off. The septic had not been pumped for years. Metro came out and said that they would have to knock down the wall and also bring in an excavator. South East Total Service assured me they had a guy who could take care of it. Red was their septic guy and he was GREAT! He dug by hand, thereby saving a huge mess on the lawn, did NOT knock down the stone wall (which would have been costly to repair), but instead knocked a hole in the cover and pumped through the hole. He then covered the hole afterwards with a slab of stone so it would be easy to access next time. The cost was less than getting an excavator, knocking down a stone wall, and hiring a stone mason to repair the wall-which would have been the route I would have been forced to take had I hired Metro. The office staff was also great because they kept calling me to keep me updated as to when Red would have a chance to come out. I did not have to keep calling them but they were excellent in maintaining communication. South East Total Service is whom I would call for any septic issue.

They provided very detailed estimate and the price was competitive.

Great job in a timely manner. No complaints.

They came right away and they listened very, very well. They solved the problem and explained ti to me very well. They then cleared a vent on my roof and the problem went away. While they were here, the plumber also fixed a long standing and very aggravating problem with my sink which he did not even charge me for. The plumber (I'm so sorry, but I forgot his name) even gave me the name and phone number of a man that did good work on kitchen sinks. I would definitely call South East Plumbing again.

Put in several calls to their office. Spoke with a nice lady who assured me someone would call be back that day. Never did. Waste of my time. Totally unprofessional.

They arrived on time. did the job promptly and as agreed.

They were on time. They got it all done in one day and actually went out and bought the motor that I needed and installed it the same day. Pump is working great. Was a little pricey though for the eight hours of work. $400 for pump and $500 labor.

Great, and the worker "Red" called me 2 days later to talk. I have already used them again on another job and have a call in for a third job. I am a property manager.