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SIGNATURE APPLIANCE

Appliance Repair, Heating and Air Conditioning, Dryer Vent Cleaning,

About us

At Signature Appliance try to be the best in appliance service and heating and air in surrounding area, Superior Customer satisfaction while maintaining the lowest reasonable price. We service Chattanooga, North Chattanooga, North Georgia , Dalton, Athens, Calhoun, Cleveland, Hixson, Soddy-Dasiy, Signal Mountain, and Lookout Mountain.

Business highlights

18 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

At Signature Appliance Heating and Air we service all makes and models: Whrilpool, Kenmore, Roper, LG, Bosch, Maytag, Frigadaire, GE, etc. We service washer, dryers, dishwashers, ranges, freezers, refrigerations, microwaves, waste disposals,water heaters, ovens, stoves, and all heating and air systems.

Amenities

Warranties
Yes
Senior Discount

$15

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.931 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
6%
3
6%
2
6%
1
26%


Rating CategoryRating out of 5
quality
4.1
value
3.8
professionalism
4.0
responsiveness
4.1
punctuality
4.2
Showing 1-25 of 31 reviews

Amy S.
07/2023
1.0
appliance repair
  + -1 more
I paid $92 for the technician to tell me what I already told them was wrong with the washer and then quote a completely outrageous price for repair.
Description of Work: Washer repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0


Tina H.
06/2023
5.0
appliance repair
  + -1 more
Amazing techs. amazing customer service
Description of Work: Ice maker repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Sally O.
04/2023
3.0
appliance repair
  + -1 more
The repairman told me that the part needed to repair my LG stove is no longer available. So, I spent $92.86 to learn that I had to buy a new stove.
Description of Work: The on button no longer worked. The repairman said it could not be fixed.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Ruthie C.
08/2018
5.0
appliance repair
  + -1 more
They were very prompt the first time we called. The technician arrived, took apart dryer and said he would have to order parts. Did not hear from him for almost three weeks. He called set up appointment, showed up a day early. Luckily I happened to have gotten off work early and was there. Once he was there, he took dryer apart again and said he needed to get more parts and would be back the next day. He came the next day , worked on dryer and put it back together and left. I know I should have checked before he left (bad on my part)...but soon after I put a load of clothes in to dry and there was no heat. Called my husband and both he and I placed a phone call and left messages. They called back and set up another appointment for which they did not show. So my husband called again and left two messages. Signature has yet to return those calls. So he called the day after and left a message for the manager to call. It's been 3 days and no call has been returned. VERY UNPROFESSIONAL. Oh and the web site does say "Satisfaction Guarnteed"...really?
Description of Work: Gas Dryer not heating

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Debra W.
06/2018
5.0
appliance repair
  + -1 more
The motor finally went after 15 years.
Description of Work: Repair washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

eric R.
11/2016
5.0
appliance repair
  + -1 more
I needed to have the door fixed on a Wolf oven. I tried contacting both of the Factory Certified Service vendors in the Chattanooga area. After trying multiple times, I gave up. I then looked for appliance service companies in the area with good reviews. Signature Appliance had good reviews so I chose them. I talked with Olga on the phone multiple times. She was always professional, and even answered calls after hours via her personal phone. The service technician that came out was Larry, and he did a great job. He's a really nice guy and got the work done in a timely manner. They may not be "Factory Certified" by Wolf, but they are responsive, know how to get the job done, and are all friendly in the process.
Description of Work: I needed to have a door hinge replaced on a Wolf oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Kathleen D.
11/2016
5.0
appliance repair
  + -1 more
Signature replaced a part. This was at a family vacation home. The appliance guy explained beautifully that he would possibly need to come back and replace the more expensive, less common part. I knew that I was dealing with an expert and felt great about that.What he did not explain was that if we waited more than 30 days to get him there his great deal on a repeat visit (his time) was void. It took a while for someone in the family to use the house to notice that the fridge still was not working perfectly or to do anything except reset it. We lost the savings of a repeat visit. We ended up with a beautifully repaired fridge, though.
Description of Work: Refrigerator was not cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Kenneth L.
10/2016
5.0
appliance repair
  + -1 more
Good service. High $$ service call.
Description of Work: Dryer/washer repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Greg A.
06/2016
1.0
appliance repair
  + -1 more
Call these people to look at my Washer. Told nme one price for the visit and charged me another. Was not able to fix my problem either. Said they would find a used part for me - never did. Did call to tell me they had my new parts in. Also mentioned they would refund the over charge - never did. Generally they do not seem to know what they are doing. I fixed it myself.
Description of Work: Attempted to repair my washer

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$70

Mike C.
03/2016
1.0
appliance repair
  + -1 more
Larry, of Signature Appliance was supposed to replace the cooling coil in my large built-in refrigerator He ordered the part and said he would call when it was in. I had to call him twice and finally set up a service call to install the coil. He never showed up, never called, never returned numerous calls from me. Unless he was abducted by aliens, I can't believe his lack of professionalism. Would I use him again? How could I? It's impossible. Larry......where are you????.
Description of Work: Larry, of Signature Appliance was supposed to replace the cooling coil in my large built-in refrigerator

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$947

David P.
06/2015
2.0
appliance repair, small appliance repair
  + 0 more
They showed up and took my microwave. Next to impossible to get ahold of anyone after that for a follow-up and status. They didn't answer calls. Everything went to voice mail with no return calls from multiple messages left. The literally screen calls. When I called them from a phone number they didn't recognize, they finally answered and were obviously caught off guard. They finally fixed my microwave and brought it back to the house. I will never use this company again.
Description of Work: Repaired microwave

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$60

jennifer R.
10/2014
1.0
appliance repair
  + -1 more
dryer was not heating. they replaced two thermostats and it quit working shortly after they left. they returned and repaired it again and it worked for 2 days then broke again.they fixed it again and it quit again that same day.the cashed my check for@ $250 and now they will not answer the phone or return calls. I am well within the 30 day warranty on labor that they bragged about.Pathetic way to teat people. if you can't fix the problem then give the customer their money back.
Description of Work: tried to repair clothes dryer

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

Kim W.
12/2013
2.0
appliance repair
  + -1 more
I was charged more than the original quote (original quote over the phone was $105) I was charged $251. I requested my old appliances to be removed. He forgot the trailer the night he installed the appliances. Promised he would be back the next day to remove them. Left them on my back deck, in the rain, for a week. After 2 or 3 phone calls they finally removed the appliances. They were on time for the installation, but they didn't remove the old appliances on time. I am a single mom, it was Christmas, and I didn't have the money to pay the price they charged me. (over double the original quote over the phone). After the fact, I found 2 people who would have charged me much less to install the appliances. I won't be using them again.
Description of Work: I Hired them to install a gas range and a dishwasher

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0

$251

Response from SIGNATURE APPLIANCE
Over the phone I quoted you $105 per appliance that we install. The technician that was out there told you that he needed to add additional fittings for your dishwasher that's why the dishwasher was $125. And tax was $21.28. I do apologize that it took us a few extra days to pick up the used appliances but with the holidays we were booked with refrigerator and ovens repairs. But thank you for leaving a review.

judith A.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
The serviceman was on time. Good appearance and knowledgeable about the range. He was friendly and polite.
Description of Work: The technician performed test to determine if the thermostat was working properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Response from SIGNATURE APPLIANCE
Thank you for using Signature Appliance, we hope to do business with you again.

Ryan R.
07/2013
5.0
appliance repair
  + -1 more
They were very quick about coming to check the dryer and fixing it. Very nice and knowledgable. Not sure we got the best price. Were made to feel like we were getting a great deal but not quite sure it was the best. However for a fixed dryer and warranty(hopefully) we are happy and pleased with the service. And thankful for their quick response!
Description of Work: Replaced the control board on my dryer

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from SIGNATURE APPLIANCE
We want to thank you for using Signature Appliance and for writing a review. I am sad that you are not satisfied with the price, but maybe on your next repair we can see what we can do to help you out. The price of Whirlpool control boards did increase. And I hope next time it will not be such a high costly repair. Thank you again for using Signature.

Linda T.
07/2013
3.0
appliance repair
  + -1 more
Made appt.knowing that motor needed to be replaced. Tech was called 2 hours after promised arrival time and we were delayed and had to reschedule appointment. Tech came next day and replaced motor. Motor runs fine, but switch now takes holding it down for 2-3 seconds to get motor to engage. They came back and replaced relay switch, but still have same result. Was told that all new relays work that way. Not impressed with service.
Description of Work: Replaced Kenmore Elite Dryer motor and Relay Switch

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$210

Response from SIGNATURE APPLIANCE
We appreciate the time that you took to write a review about your experience with us. The motor that we replaced in your dryer was a factory authorized motor. They redesigned them so you have to hold down the start button for 2-3 seconds before the motor engages and stays on. We do apologize that our technician was running late that day and hopefully you will be able to use us for future repairs. Thank you for your time

Beth B.
06/2013
1.0
appliance repair
  + -1 more
No response to my email via Angie's list, so we did not ever make an appointment, etc. I was able to fix the appliance myself. I don't remember the exact date that I sent the message, and have no record of it since it was not sent through conventional email via my account. It was on a Sunday, and I did not expect an immediate response. I thought it might even take them until Tuesday to respond, as Mondays are crazy for everyone. I cannot recall if I called them and left a voice message or not. I wish them no ill, but I hope that they respond to Angie's List inquiries from others in the future.
Description of Work: Never responded to my inquiry that I sent via Angie's list. Maybe they don't have a computer, or did not ever receive the message. That was weird.

Rating CategoryRating out of 5
responsiveness
1.0


Response from SIGNATURE APPLIANCE
We really do apologize about the inconvenience we have caused you, not getting in touch with you. I will look into what has happened because I do not see any reports from Angie's list regarding your inquiry. I'm sure it was just a miscommunication.And I hope that you are willing to give Signature Appliance a opportunity to make this right. Thank you for your time.

Robert A.
06/2013
4.0
appliance repair
  + -1 more
He said he would call with a price to fix it, but he did not. I bought a new refrigerator.
Description of Work: He showed up on time and evaluated my problem with a Kenmore refrigerator very fast. He was going to call me with a price to fix the leak, but he did not call. Bought a new refrigerator.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$50

Chris C.
06/2013
5.0
appliance repair
  + -1 more
My wife woke me with the news that the frig and freezer were not cooling. I spent 2 hours on the internet trying to figure out what was wrong. I cleaned the coils, but that did not help. Nothing I found could give me a good idea what to do next. So I joined Angie's List and searched for Refrigerator Repair. I called Signature but they were busy. They said they would call the seviceman closest to me and see if he could swing by my house. Called back in 10 minutes and said he was on the way. This next part is not an exageration ... when he got here, I let him in and walked him to the kitchen. I already had the frig pulled out and the back panel off. He checked the compressor then went into the frig and told me the problem (bad thermostat switch) IN LESS THAN A MINUTE! I promise it took him less than 60 seconds to diagnose the problem and prove to me that it was not just a trick. He did not have the part in his truck, but picked it up at their shop and came back in an hour. It took about 20 minutes to install the new part. He cleaned up and politely excused himself to his next appointment. We could not be more pleased with Signature and will be happy to hire them again as the need arises.
Description of Work: Diagnosed thermostat control problem and replaced it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from SIGNATURE APPLIANCE
I am glad that we were able to resolve your issue quickly. Thank you for using Signature Appliance

Stephanie J.
04/2013
5.0
appliance repair, appliance sales
  + 0 more
My experience was okay. Due to natural disaster, I lost my central air and heating unit which was worth $8000. They were good but it was pretty much for consultation. They told me to replace the appliances. The price was good.
Description of Work: I was told by Signature Appliance to replace the appliances and they were being honest with me telling it was not worth fixing and it was better replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tracey C.
04/2013
5.0
appliance repair
  + -1 more
He was very professional, responsive and did quality work. He did not overcharge and was customer service oriented. I will probably use Signature Appliance for all of my appliance needs from now on.
Description of Work: Replaced a timer on older washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Pam M.
02/2013
5.0
appliance repair
  + -1 more
They responded quickly. The repairman knew exactly what was wrong and was able to solve our problem. Highly Recommend!! They will be our go-to company when we have a need for appliance repair. The price we were charged was so reasonable, so it made the experience even more positive.
Description of Work: Our refrigerator was leaking and after her examined the problem, determined it was broken tubing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Karen J.
11/2012
5.0
appliance repair
  + -1 more
They did very well and were quick to respond. I got a call at least by the day after I sent my inquiry in and they were at the location within a couple of days checking on what I needed to have checked on. I was pleased. He was good to work with and very professional. He called back after he ordered parts and when he got the parts he called to schedule installation.
Description of Work: I used Signature Appliance to work on refrigerators, dishwashers and stoves at some of our rental units.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Olivia A.
07/2012
4.0
appliance repair
  + -1 more
They were fast and inexpensive. The price was right.
Description of Work: I had a washer repaired, as well as the water dispenser of the refrigerator.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Aaron S.
07/2012
1.0
appliance repair
  + -1 more
I looked up this company on Angie's list on a Sunday because my freezer was making a strange noise and the temperature was rising. I called and talked to a lady who promised a call back. I did not receive a call back until mid-afternoon on Monday. By that time, I had found other help. I had not filled out a report as I didn't know if they guaranteed weekend response, but as I keep being asked to provide feedback, I'm doing so.
Description of Work: I looked up this company on Angie's list on a Sunday because my freezer was making a strange noise and the temperature was rising. I called and talked to a lady who promised a call back. I did not receive a call back until mid-afternoon on Monday. By that time, I had found other help. I had not filled out a report as I didn't know if they guaranteed weekend response, but as I keep being asked to provide feedback, I'm doing so.

Rating CategoryRating out of 5
responsiveness
1.0

    • 1(current)
    • 2

Contact information

4002 Industry Dr, Chattanooga, TN 37416

http://signatureappliance.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Dryer Vent Cleaning,
Appliance Refinishing,
Air Duct Cleaning

FAQ

SIGNATURE APPLIANCE is currently rated 3.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

SIGNATURE APPLIANCE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, SIGNATURE APPLIANCE does not offer free project estimates.
No, SIGNATURE APPLIANCE does not offer eco-friendly accreditations.
No, SIGNATURE APPLIANCE does not offer a senior discount.
Yes, SIGNATURE APPLIANCE offers emergency services.
Yes, SIGNATURE APPLIANCE offers warranties.
SIGNATURE APPLIANCE offers the following services: At Signature Appliance Heating and Air we service all makes and models: Whrilpool, Kenmore, Roper, LG, Bosch, Maytag, Frigadaire, GE, etc. We service washer, dryers, dishwashers, ranges, freezers, refrigerations, microwaves, waste disposals,water heaters, ovens, stoves, and all heating and air systems.

Contact information

4002 Industry Dr, Chattanooga, TN 37416

http://signatureappliance.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed