About us
Business highlights
129 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Reviews
4.26 Reviews
Showing 1-6 of 6 reviews
Deborah P.
09/2015
appliance repair
+ -1 moreMade appt online. Received appt time promptly. Was notified by email of my appointment date and received a call from the repairman when he was on his way. Very pleased with the service.
Description of Work: Replaced circuit in my oven hood
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Yes, I recommend this pro
$150
Colleen B.
04/2015
appliance repair
+ -1 moreunknown
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Yes, I recommend this pro
$200
Kent B.
08/2014
appliance repair
+ -1 moreFirst, the delivery was late by about 45 minutes past our 2 hour window. They also had given the delivery people our old address even though we had our new address on everything. That was a small part of their late arrival, but the addresses are only a little over a mile apart. Apparently the freezer drawer was somehow damaged in the delivery since it had been fine in the store. So, there was about a 1/2 inch gap on the side keeping it from sealing. The water filer was also missing, and water leaked into the inside when we tried to use it. The delivery guy said that should go away when we got a filter. It didn't. I called about the freezer door within minutes of the delivery team leaving. It took several calls and a week to get a repair person out. He was helpful, but had to order parts which we had to wait another week on. We were given a 4 hour window to expect the return visit. About 2 hours in, we got a call from Sear's saying the tech would not be on time and they could not tell us how late he would be. I explained we had plans for later that evening and asked if we could reschedule. We were told that it would be another 9 days before they could reschedule. The girl on the phone basically said it wasn't their fault that things happen and that was the best they could do. We ended up waiting. He arrived about an hour past the end of the 4 hour window we had been given. He did get everything fixed pretty quickly with no problems.
Description of Work: A warranty repair on a scratch and dent refrigerator.
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Edwina G.
12/2012
appliance repair
+ -1 moreDo not have them work on a dishwasher. They do not have the parts and don't have the training to do the job.
Description of Work: I had them to come out and work on my dishwasher. The technition was not familiar with dishwashers. When he removed the standing water in it, he did not check the hose and left water all over the floor. He then found a kink in the hose, cut it and tried to rehook it up to the disposal. It did not fit. He left the hose unhooked under the sink and did not plug the hole in the disposal. He said he would have to order a new hose and come back another time. When I used the sink later, all of the water drained under the counter. I had to plug the hole myself because he was already at home and did not want to come back out. When the part arrived, the new hose was only 4 inches long and the tech did not show up for the appointment. After calling Sears they said they would order the right part and reship it. The same 4 inch hose arrived yesterday. I called them to try to get a resolution, but all they could do was pass my phone call around until I asked for a manager and asked for a refund. The manager was very apologectic but that does not get the right part or my dishwasher fixed. I am now returning the parts and waiting on a refund.
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$181
Stefanie C.
10/2012
appliance repair
+ -1 moreVery well. Everything went smoothly.
Description of Work: I did purchase one year service plan which covered that day s service. Ice maker leak was freezing up fan. He was very nice very professional. He was familiar with the issue and fixed it quickly. Very happy with the job done.
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Yes, I recommend this pro
$350
Sue C.
02/2012
appliance repair
+ -1 moreThey were great. Once you pay for the maintenance plan, there is nothing or very little to pay for any repairs. Once a year they check all your appliances to make sure it is in top working condition. If they can not fix your appliance they will replace it.
Description of Work: I had a 5 year contract with them to repair/service my appliances.
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Yes, I recommend this pro
Contact information
640 THOMPSON LN, Chattanooga, TN 37406
www.sears.comService hours
Sunday:
12:00 PM - 4:00 PMMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 5:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair
FAQ
SEARS PARTS & REPAIR CENTER is currently rated 4.2 overall out of 5.
Sunday: 12:00 PM - 4:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
SEARS PARTS & REPAIR CENTER accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, SEARS PARTS & REPAIR CENTER offers free project estimates.
No, SEARS PARTS & REPAIR CENTER does not offer eco-friendly accreditations.
No, SEARS PARTS & REPAIR CENTER does not offer a senior discount.
Yes, SEARS PARTS & REPAIR CENTER offers emergency services.
No, SEARS PARTS & REPAIR CENTER does not offer warranties.
SEARS PARTS & REPAIR CENTER offers the following services: Repairs of small appliance lawn & garden & electronics, sales of parts & merchandise
Contact information
640 THOMPSON LN, Chattanooga, TN 37406
www.sears.comService hours
Sunday:
12:00 PM - 4:00 PMMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 5:00 PM