Rick's Lock & Key

They rekeyed at lock at my house in the basement. I do not use this door very much because the stairs are too steep. When I went to open the door the lock just spinned around. Since it had been two months I would have to pay $80 plus Mike save for them to fix what they didn’t fix to be gone with. Also when I pulled up to the van and met the repairman he had been smoking marijuana. I’m retired law enforcement.

Very well. Service was prompt and professional. Service tech was very polite. Explained everything in advance

He was responsive to call message left on machine. He followed up my call and appeared close to original agreed time after earlier informing about a delay.

The service came 15 min early and did an excellent job.

great! all work really well, service was prompt and efficient!

I called for a locksmith and after being put on hold for an extended period of time, the woman, Jackie (who seemed confused as to my request) took my name and number and told me someone would call me but nobody called. I called back the next day, same story, put on hold, then lady comes on and then put on hold again. I called back to talk to Jackie and she again was confused as to my request for a locksmith. I asked to speak with the owner, Tim, and she put me through to some voicemail. She was not interested in helping me or in sharing a message with the owner.

Rick's Lock and Key knows how unlock cars and make keys, and my ranking acknowledges that fact. However, in my opinion, Rick's Lock and Key is fundamentally unprofessional and rude in their handling of customers, and after looking into the invoice and checking with AAA, we found that they are overcharging the customer through excessive tax charges. The tax rate in Hamilton County is 9.25%. Our invoice was for $263 but the tax charge was $36.08. That amounts to a 12.1% tax charge. I called and explained the error to Rick's Lock and Key, and when questioned about their billing practices, they explained that a portion of the invoice was paid by AAA but they were charging me tax on the entire transaction. Problem is, even if you add the amount that AAA paid, they still overcharged the customer and when I tried to explain that to the folks at Rick's, rather than simply owning up to the overcharge and refunding us, we were arrogantly told that,, "We should have charged you even more taxes!" We are filing a complaint with AAA, but wanted Angie's List users to be aware of this tactic and if you decide to use them, get a written estimate in advance and by all means, double check your invoice to make sure you are not being overbilled.

Called Rick's and within an hour they responded. The locksmith showed up and rekeyed all the doors cylinders. Excellent responsiveness, friendly service. I will use them again in the future.

Great, As always, they were timely and professional. I have used them several times in the last year and they do good work in a timely manner.

I sent an email, got a call back within 3 hours, and Craig (I think his name was) was at my door within 24 hours. I had been told upfront that the safe would have to be rendered unusable to be opened and I agreed to that. So Craig went to work with his pry bar and sledge. It was a pretty tough little safe, but he finished the job with no trouble and even offered to carry the heavy safe to the garbage can for me when he was done. I hadn't even thought of how hard it would be to get it there on my own. I was well pleased and would use Rick's Lock and Key again without hesitation. Also would recommend them to anyone who needed such services.

We locked ourselves out of the house during a tornado warning as we sought shelter; after the danger had passed, I called Rick's Lock & Key to request help. The dispatch was very friendly and professional and gave a time-frame. The locksmith, Paul, arrived timely, even driving through a terrible storm. He was professional and efficient. I would not hesitate to use this company again and would strongly recommend it to anyone in a similar situation!

We then asked about making a key copy from the fob. The gentleman was very rude and act like we were bothering him. At the time we were the only customers in the store front. Then he gave us incorrect information . I was not about to argue about it so we just left. I will not go here again. He did let us know battery was not bad so he didnt lie just to make money. Sorry but I was hoping for a professional advice and information.

advised best way to correct broken door handles.

One deadbolt lock needed to be replaced and the technician had one on his truck, saving time and saving another service call. He worked quickly and efficiently and was very nice.

Responded promptly and did a good job.

They're very good. Have great customer service and the pricing is fair. I would recommend this company and would immediately use them again in the future.

I called Rick's Lock & Key in advance to compare prices and services with those offered by the local Honda dealer. Although it took awhile waiting on the phone, they finally found they key and key fob that matched the 2011 Accord sedan and confirmed that they had it in stock. They estimated 30 - 60 minutes, a charge of $75, and required that we bring both the car and our original key to their shop so their system could program the new key fob using the car's computer. The price quoted was about $10 less than the local dealer for the same car. I believe I spoke with "Randall". When my wife arrived with the car about 2 hours later, she was met by "Randy" who turned out to be a wholly disatisfied, frustrated, disgruntled, apparently overworked and underpaid employee. Randy was rude, short, dismissive, non-responsive and apparently very unhappy that we had come to their company to use their service or spend money with them. My wife, who is about 10 times more patient than I am, said that on several occasions, she came close to simply apologizing for having bothered Randy with our business and leaving and going elsewhere. Howver, she bit her tongue and bided her time thinking that maybe Randy was just having a bad day. However, we then learned that the quoted $75 charge was NOT for the key and fob as explained to me over the phone, but only just a backup key. She was told, "If you want the key and key fob, that would be over a $100". Since I was in a meeting, she just went with the $75 key because that's what I told her to expect. Whether this was Randy not wanting to program the fob, or was a bait and switch approach, I do not know and can't say for sure. But I can say for sure that I spoke at length with Randall and I did have my facts right on the front end, and that those facts changed by the time my wife arrived with the car and the key. In the end, their charges were higher than what I was told that the dealership would charge. In short, we received very poor if not failing customer service at a cost higher than what the dealership would charge. Unfortunately, based on one very bad experience, we will not be able to return to, use or recommend Rick's Lock and Key going forward. Apparently, they have more business than they know what to do with. The one positive thing I can say is that the key they made does in fact open the door and it does start the engine. Unfortunately, since that's what they are in business to do, that should not be enough to get them a passing grade, at least not in my opinion, and certainly not based on how conducted themselves and interacted with the public.

All went very well. Expert & professional service. Recommended.

The employee was on time and very professional. He finished the job quickly and he was very nice to deal with.

They have been in business a lot longer than 12 years. They were there before Sanders. I use to live where they are. He has several trucks. He has people working in most areas. His business is really booming. It is not a mom and pop anymore. They do what they are supposed to be doing. Their response time was 7 minutes. They came in and did what they needed to do and made the key right there on the spot and they were on their way. I do not have to wait long for them and at that time, it was cold.

Everything went fine. Men were kind and professional.

We had 2 keys made for a used Honda Accord that we recently purchased. As part of Honda's anti-theft system, the Accord keys have an embedded electronic chip that must be matched to the car in order to start it. That is in addition to cutting the metal portion of the key and programming the remote keyless entry. I bought key blanks online and then I took the blanks to Rick's on E. Brainerd Road. The service guy grumbled about my online purchase and said he couldn't guarantee the keys would work and said that I should have bought the blanks from Rick's instead. He said even if the keys didn't work I would still have to pay. I told him to go ahead and try. He cut and programmed the keys and they worked perfectly. After that, the service guy was much more friendly. Bottom line was that I got 2 keys for less than the price of 1 from the Honda dealer. Overall, a fairly good experience.

Jacky arrived on time and got busy with re-keying the locks on our newly purchased home. We were having trouble getting the seller to leave the house after the closing but Jacky stuck to getting the job done. Jacky was professional, cheerful and sympathetic to our situation. Jacky went about and beyond his role as a locksmith and we really appreciated his helpfulness. We would definitely use him again and highly recommend him as a locksmith.

They were really nice. They were really prompt. They got there really quickly. They were very reasonable on their price. The guys that came were very polite. When they got here they did it really quickly.

We walked in and they were able to make a key for us quickly. It was a Mercedes Benz key so it was a little more expensive.The staff was helpful an understanding. They were the only one's that were able to do the job.