Response from Piano Movers Plus
Mrs. [Member Name Removed], First off, I would like to thank you for your review. These reviews are so important for us and our customers. They help us grow as a company and help our customers know that we work very hard for them. In regards to your packing fee, this is for the materials that we left with your piano. The board that your piano was left sitting on runs me at cost $175, the pads run $20 each, and the straps are $25 each. Unfortunately, we do not rent out our equipment. This is why we have to charge something when we leave our materials. However, if you are done with the materials, we would be happy to purchase the materials back from you for the $300 you purchased them from us at. If you would like to speak with me regarding this, or anything else that I may help you with, please do not hesitate to contact me directly.