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Mr. Appliance of Chattanooga

Appliance Repair, Appliance Repair - Small

About us

Mr. Appliance specializes in appliance repair & maintenance to keep your appliances in peak working condition. But repairing your appliances is only part of the job. Our goal is to deliver superior service by taking extra steps to protect your home and become your preferred appliance repair expert. Calling Mr. Appliance ensures prompt, efficient attention, our "leave no trace" clean-up commitment, a solid quote before the service begins - no surprises, courteous and skilled in-home service professionals, never an over-time charge - we charge by the job, not by the hour, all work & parts guarantee. Mr. Appliance is locally owned & operated & is part of the largest and fastest growing full service appliance repair company in the world. When your appliances are in need of repair, contact the appliance repair experts at Mr. Appliance.

Business highlights

10 years of trusted experience

Services we offer

Appliance Repair

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.816 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
6%
3
0%
2
13%
1
25%


Rating CategoryRating out of 5
quality
4.0
value
3.5
professionalism
3.9
responsiveness
4.4
punctuality
4.6
Showing 1-16 of 16 reviews

Blane A.
02/2021
1.0
appliance repair
  + -1 more
Our dishwasher quit working. No lights were coming on. I know nothing about appliances, so I called Mr Appliance. We were quoted $99 for a service call. After taking off the kick plate and resetting the control board we were charged $120. So I guess nothing is included in the service call. We were charged extra for less than 5 minutes of work. That did not work and we were told that the repairs would cost more than a new unit. Well, before buying a new unit, I decided I would take a stab. Pulled the unit out of the cabinet and checked all the connections I could reach. Had the unit working in less than 15 minutes. I have ZERO knowledge or experience working on electronics or appliances. Mr. Appliance is lazy and incompetent. You are better off watching a youtube video and taking care of it yourself. After reading other reviews, it seems a big part of their business plan is spending 5 minutes on $99 service calls and not doing any work.
Description of Work: No lights on dishwasher

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$120

Gene M.
01/2021
2.0
appliance repair
  + -1 more
After paying almost 109..00 for service ,defective part main board.cost to repair $400.00 plus tax , part not in stock up to 2 weeks for part to ship then a week to reschedule so my 2year old unit would by not working for almost a month .Tech said part was very expensive. I called the local part store was qouted 168.00 not bad then I learned for 12.00 for expedited shipping would have part in hand in 2 DAYS !!!!!! WOW so they was going to make a paying customer to wait 3-4 weeks for repair DON’T care for customers , so I will repair my own system for 168.00 part and the 109.00 service charge that I have already paid not the 510.00 I was qouted . Buyer beware do your self a favor and call another company . I WILL NEVER CALL THEM AGAIN other to call them a overpriced RIPOFF!!!!!!!!!!
Description of Work: Broke washer

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$109

MICHAEL S.
01/2020
5.0
appliance repair
  + -1 more
Very smoothly...diagnosed problem & got washer working again.
Description of Work: Clothes washer stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peggy G.
01/2020
5.0
appliance repair
  + -1 more
Men were quick and very professional.
Description of Work: Refrigerator Repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mike W.
11/2019
1.0
appliance repair
  + -1 more
It did not go. After speaking with the company, on 2-3 different occasions, to set the appointment, I was contacted and informed that the company was not "licensed" to work, in my area. This is 3 days after I initially spoke with them about scheduling the work.
Description of Work: Ice maker replaced, in refrigerator

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Vicki C.
10/2019
1.0
appliance repair
  + -1 more
I had indicated that the work would be under warranty. When the repairman arrived, he told me they didn't do Maytag warranty work and charged me $95 for the service call. I then had to contact a different repair service for service.
Description of Work: Dryer repair

Rating CategoryRating out of 5
value
1.0


Denice P.
10/2019
5.0
appliance repair
  + -1 more
The service was quick and very professional. The receptionist and the repair man were both wonderful. I was impressed with the message showing a picture of the repair man. The repair man was prompt and explained everything he was doing and why. The refrigerator is working perfectly now and if any other appliance breaks down, Mr Appliance will be the company I call.
Description of Work: Refrigerator wasn't working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$445

Albert C.
01/2019
5.0
appliance repair
  + -1 more
First repaired blown fuse but stove failed again that night. Repairman returned next day and discovered exhaust fan was going bad. Part was ordered and installed two days later. Only other charge was for new fan. There were no additional diagnostic or labor charges beyond the first visit to replace fuse.
Description of Work: Repair wall stove garage that had lost power.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Appliance of Chattanooga
Glad we could help! Thanks for your business!

Chrissy D.
08/2018
5.0
appliance repair
  + -1 more
I was very happy with how prompt they were with answering the phone and how quickly they were able to work me in. I thought it was really great that they not only sent me a text to let me know when the Tech was on the way, but also sent me his name and photo. The price was higher than I expected, but they didn't charge me a service fee for the initial visit since I got my repairs done with them. All in all I am happy.
Description of Work: Fridge Repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Response from Mr. Appliance of Chattanooga
Thanks for your business!

Kenneth R.
05/2018
4.0
appliance repair
  + -1 more
The initial response from the office was excellent. The technician arrived on time and was courteous. He diagnosed the problem and indicated a part would have to be ordered, taking 3-4 days. Within the hour after his departure the office called and said the part would be in the next day and arranged for the technician to return the day after that (EXCELLENT). The technician returned with the part, that's when things went a little off. He didn't seemed prepared to install the part. He had difficulty in removing the old one, as if he hadn't done this before. It turned out he had to remove another part to get the old one out. He did not come in with all the tools he needed like most technicians would. After several trips to his truck for additional tools the work was completed. So far it appears that this was the corrective action. I would recommend this company, but don't look for high degrees of professionalism from the techs.
Description of Work: Repair a water leak in our refrigerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Mr. Appliance of Chattanooga
Thanks for your business!

Christopher C.
04/2018
5.0
small appliance repair
  + -1 more
I just moved and had issues with my LG washer on the first use after hooking it up in my new house. Couldn't figure out the problem. As my washer was out of waranty LG didn't give me the time of day and gave me the runaround. Not many reviews on applance replair companies in my area and took a chance on Mr Appliance. Im glad i did. I was able to make a next day appoint. The repairman, Chad, showed up early. It took him about 25 minues to diagnos the problem and another 20 to fix it. He was knowledgable and took the time to explain the issue and what to watch out for in the future. Would definitely recommend Mr Appliance to anyone needing a washer/dryer repair, especially if you have LG or Samsung as some companies won’t touch them.
Description of Work: Washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Appliance of Chattanooga
Thanks for your business!

Kathy B.
04/2018
5.0
appliance repair
  + -1 more
He did a Perfect job!!
Description of Work: Something melted when I cleaned the oven. It was a quick fix and my oven was working again that evening.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Mr. Appliance of Chattanooga
Thanks for your business!

george T.
08/2017
5.0
appliance repair
  + -1 more
Good assessment
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Appliance of Chattanooga
Thanks for your business!

Sue P.
02/2017
2.0
appliance repair
  + -1 more
Called three times and never returned my call. Calls go to an answering service. Will not call again
Description of Work: Washer repair

Rating CategoryRating out of 5
responsiveness
1.0


Joyce H.
03/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Service was fast and complete. Cleaned up before leaving.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mr. Appliance of Chattanooga
Thanks for your business!

Marjorie B.
10/2015
1.0
small appliance repair
  + -1 more
.I was disappointed that he couldn't find the leak in the water line that runs up to where you put your glass to press to fill it with water. I felt I wasted $158.00 since he couldn't repair anything. I would not use Mr. Appliance again.
Description of Work: He worked on the Refrigerator trying to fix a water leak on Sept. 01 He had to order a part and came back on Sept. 03 later to install it. He was never able to stop the water leak. He couldn't fix the Microwave as he couldn't get parts for it since it was made in 2004. I had to buy a new Micriowave and have it installed by Lowes, where I purchased it. I didn't want to waste any more money having another company come to try to fix it. I am using a Britta pitcher for my drinking water now.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0

$158

    Contact information

    5959 Shallowford Rd Suite 535, Chattanooga, TN 37421

    http://www.mrappliance.com/chattanooga

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    Mr. Appliance of Chattanooga is currently rated 3.8 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Mr. Appliance of Chattanooga accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Mr. Appliance of Chattanooga does not offer free project estimates.
    No, Mr. Appliance of Chattanooga does not offer eco-friendly accreditations.
    No, Mr. Appliance of Chattanooga does not offer a senior discount.
    No, Mr. Appliance of Chattanooga does not offer emergency services.
    Yes, Mr. Appliance of Chattanooga offers warranties.
    Mr. Appliance of Chattanooga offers the following services: Appliance Repair

    Contact information

    5959 Shallowford Rd Suite 535, Chattanooga, TN 37421

    http://www.mrappliance.com/chattanooga

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM