G T Issa Construction

I called the phone number listed on a property sale sign, to speak with Ghasan "Gus" Issa at G.T. Issa Construction, regarding potentially purchasing a lot in my neighborhood where he had placed the sign, but I did not receive a call back. After not hearing from him, I then found his website and located an email address. After sending an email and advising that I had not received a call back, I finally received an odd reply to my email that said he had a great deal invested in the lot and that he basically was looking for a large amount of money to get a profit out of it. The email was abrupt and made it appear as though he did not really want to sell the lot.....which didn't make any sense, if he was really trying to recover his costs and make a profit on it. For someone who builds homes and writes about how he personally meets with customers and does all of these great things on his website, I had still not been able to actually speak with him, as he had chosen to only communicate with me via email up to that point. I sent several subsequent emails and asked him to give me a phone call to discuss things, which he finally did. During the call, I tried to discuss potential purchase options with him, at which time he asked me to email him some information to review about a property he might want to work with me on, and that he would call me back. I did not receive a phone call back as agreed but, instead, received another email, in which he stated incorrect information about the property. I replied to his email and set the record straight on his incorrect information and, once again, asked him to call me, as he had agree to do, so we could actually discuss ways in which we might possibly come to terms. Again, no reply. Finally, I phoned him and, as always, got his voice mail. I finally decided to leave a message expressing my disappointment with how he was doing business, especially the aspect of him hiding behind voice mail and emails. Apparently, he did not like having a potential customer provide constructive criticism, as this finally spurred him on to call me back. When I answered the phone, he immediately began attacking me and told me that he was a very busy person and did not need to deal with "people like me." I tried to get a word in edgewise, to diffuse the situation and turn the conversation back to the issue at hand, which was the amount of money he would want to sell the lot.....so he could make his profit. I could never even get to that point with him, as he kept yelling at me. When I finally tried to respond to his unbelievable behavior, he yelled at me one last time and then hung-up on me. Since going through this experience with him, I have begun speaking with my neighbors in the neighborhood where the lot is for sale and community leaders. I did not know who this person was, prior to trying to professionally engage him, but I am beginning to learn more about him and his business. I had thought that he might reflect on his actions after hanging-up on me, and call back to apologize and to try and salvage a purchase transaction with me ?..but, he has not made any attempts to rectify his terrible behavior. As a Christian, I would have forgiven him and provided him with an opportunity to repair the situation. As a person who has run large businesses that were each an industry leader, with successes all based on a foundation of genuine focus on customers, I found the actions of this business owner so irrational and beyond the pale that they were not even within my ability to comprehend them. As I have never dealt with anyone like this, I feel it is my duty to help those in our residential and commercial communities understand this situation, as well as any other situations that might come to light through my discussions with community leaders. It is very sad to see a business owner act this way, when utilizing professionalism, courtesy and respect can help facilitate the opportunity for so much success. Hopefully, as the focus of his actions are reflected back towards him, he will take a hard look in the mirror to learn from his mistakes, attempt to make amends, and work to improve himself and his business.