Exterior Artisans

I found myself in need of replacing my 20 year old roof. After obtaining a total of four quotes, I decided to sign a contract with Exterior Artisans. I am happy to report that it was one of the best decisions that I ever made. When I called to schedule a quote, owner Nathan Wooten returned my call the same day. He explained that he was unable to come by that week, but would be available the next. We scheduled a time and true to his word, he arrived at that time. Nathan has over 20 years of roofing experience, and his knowledge is impressive. During his initial visit, there was an honest discussion about brands of roofing materials and techniques. When he departed, Nathan said that he needed to check material prices and that he would e-mail me a quote that evening. That night, when I checked my e-mail, I found a professionally prepared quote. The quote included the dimensions of my roof, detailed material specifications, prices for all of the options that we had discussed and payment terms. The previous quotes from other contractors had consisted of vague descriptions and a number. When I signed the contract to start, Nathan told me when the supplies would be arriving and when his crew could start. We also discussed how he planned for the work to flow, which would maximize efficiency. Nathan was very good about addressing any concerns I had and communicating what I could expect. I live in a rural area, on the day the materials arrived; Nathan waited two hours in 95 degree heat at a nearby intersection to guide the delivery truck to my residence. The work on my roof started when Nathan said it would. During the process, his crew was in constant motion. If someone was not busy putting down the new roof, they were cleaning up. The work moved in the direction and pace that we discussed. Nathan also repaired loose and damaged vinyl siding on my home. The work was completed when I was told it would be completed. The quality was excellent. Roofing felt was put down tight, with no wrinkles. Seems on valleys and edges were straight. The counter flashing around the chimney was beautifully executed. The clean-up was after the job was very well done. In summary, I could not be more pleased with the price, quality and execution of the job. Exterior Artisans is a small, but highly experienced company that is focused on customer satisfaction. I have dealt with larger companies before. Usually, one guy comes to quote the job and promises you the moon. Then another guy shows up to manager the crew and acts like he has no idea what was agreed upon. However, with Exterior Artisans, Nathan Wooten is the sole point of contact. He quoted the job, stayed on site continuously to manage the work and executed the most difficult parts of the job himself. After my experience with Exterior Artisans, I would recommend them to anyone without hesitation.

Actually, I had called Exterior Artisans to repair a leak in my roof. They were the ones that told me that I should contact my insurance company, because it appeared that I had storm damage. Sure enough, they were right. As soon as I got my check, Nathan Wooten, and his crew were right on it! He brought out about 5 or 6 guys to complete the job in just 2.5 days. My roof looks beautiful!!! Also, when the roofing supply company didn't deliver the right vents for the back, Nathan Wooten got a free upgrade for me - to a better and more expensive vent - at no additional cost to me. The crew protected my landscaping as they were working, so I had no damage there. A few flying shingles (from tearing off the old roof), tore up a few screens. Within days of me alerting Mr Wooten about that, I had new screens for my windows. Sometimes, these roofing guys (I've seen other crews in the neighborhood) are filthy, talking nasty, smoking everywhere and have their radios blasting. This crew was professional (no cussing, "yes, ma'am", etc) and courteous. I couldn't believe how there was no trash when they were done. They even ran a rolling magnet over the grounds to catch stray nails. I have a beautiful roof that has been tested for over 1.5 years now with NO problems. We've been through torrential rains and winds, a very cold winter for this area and hot, hot, hot summer and even a tornado within 2 miles of us. My roof has stayed in perfect shape through all of that. I can't imagine having a better experience having a roof replaced than this.