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18 years of trusted experience
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Reviews
4.818 Reviews
Showing 1-18 of 18 reviews
Elise S.
11/2015
countertops, marble & granite, home remodeling
 + 1 moreunknown
Description of Work: Kitchen granite
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Yes, I recommend this pro
Natalia S.
09/2015
countertops, marble & granite
 + 0 moreI usually don?t leave reviews. But I would really like to give a positive shout out to Chattanooga Granite and Marble, Karla, its owner, and all the crew. First, I will mention that we had a very negative experience with another granite shop, which installed granite in our home twice and both times it was measured, cut and installed incorrectly. As a result of this, we were without counter tops in our kitchen for a month. Luckily, we found Chattanooga Granite and Marble. From the moment we walked it, all the attention in the store was on us. We were introduced to Karla, the owner of the business, who personally walked us around the shop and explained everything about the process ? from choosing granite to installation and follow up. I was very nervous based on our previous experience, but Karla assured us that they will take a great care of us and will deliver based on our expectations. She did not lie! :):):) We chose the particular slab of granite and scheduled measurement and installation appointments on the spot. Everything went as promised: measured perfectly, cut and installed on time, looks beautiful. Professionalism, quality of work and customer focus have exceeded our expectations. We will be happy to work with Karla again in the future. If you are looking for a local company that offers great quality granite and excellent execution, Chattanooga Granite and Marble is the place. You will not regret it! P.S. Just a note about their customer focus: we have an issue with the kitchen cabinet that will be corrected at a later time, so not all of the granite was installed. Karla has made special accommodations to measure and install the rest of granite when our kitchen is fixed.
Description of Work: Install granite counter tops in the kitchen
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Yes, I recommend this pro
$2,500
PENNY C.
07/2015
countertops
 + -1 moreunknown
Description of Work: I could not be more pleased and can't begin to form words to express the delight of my experience with Chattanooga Granite and Marble. Chatt.Granite offers gorgeous stone and spectacular customer service. |Start with the fact that I live in Douglas County, GA and - having shopped Every Source - I paid two hour travel charge to get my counters from Chattanooga Granite. My TN parents' counters came from Chatt.Granite and they *were* the most beautiful I'd ever seen; it set a standard with which no one else could compare. After exhausting sources from Carrolton to North Georgia, I made the drive to Chatt.Granite&Mable and found something indescribably unique and lovely beyond words. If you're just looking for a work surface, you can go anywhere, but if you want something truly special, there is nowhere to go but Chatt.Granite. While my granite selection was pricey, other stores had less unique stone for as much and more. I consider my counters a bargain in light of the fact that they are unlike any other. |Not only does Chatt.Granite have the most amazing stone to be found, they have the best commitment to customer service I've experienced from any business - and I'm afraid I put them a bit to the test. Having found my stone, I had a precise vision of how it would be cut. The manager with whom I worked, Joao (John), spent half a day with my best friend and I examining the three potential slabs and actually using our measurements to draw out on the slab (called Brazil) each of the five pieces for my kitchen remodel exactly as I wanted them. He even happily agreed to a diagram I drew up designating the orientations of each cut. He was hospitable, never pushy, and genuinely a pleasure with which to work. It is clear Joao/John truly enjoys his work and wants his clients to be happy - and I was, perhaps, his greatest success in this for I couldn't be more thrilled. The progress on my partial remodel went much slower than anticipated (6/10-7/20 and it still isn't over) causing my dates for template and installation to be pushed back several times... each time, Joao commiserated and accommodated with each reschedule. The young man who came to do my template was Alex. I felt very comfortable having him in my home. He was very polite and conscientious in every detail to be sure the template was precisely to my specifications. He patiently and thoroughly answered all my questions. My new counters are at the heart of a transformation that turned a horrible kitchen into the kitchen of my dreams. From the bottom of my heart I give my thanks to Joao, Alex, and all of Chattanooga Granite and Marble. |Save your time and energy... skip the shopping around and go straight to Chattanooga Granite and Marble - you'll be so happy you did. |
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Yes, I recommend this pro
$4,535
David B.
06/2015
countertops, marble & granite
 + 0 moreunknown
Description of Work: Put in new granite counters in the kitchen
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Yes, I recommend this pro
$5,500
JANICE J.
04/2015
countertops, marble & granite
 + 0 moreunknown
Description of Work: I had new granite put in my kitchen, new sink and new faucet . VERY NICE JOB.
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Yes, I recommend this pro
$4,000
Anne A.
12/2014
countertops, marble & granite
 + 0 moregood
Description of Work: polished granite
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Yes, I recommend this pro
$40
Diana U.
10/2014
countertops
 + -1 moreunknown
Description of Work: Nothing because they took three months to respond to a request for an estimate!
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| responsiveness |
Response from Chattanooga Granite & Marble Co
Kathy M.
06/2014
home remodeling, countertops
 + 0 moreunknown
Description of Work: Chattanooga Granite installed granite countertops that we picked out at their location. They also provided the undercounter sink. The man that handled the measurements was very professional and obviously, very good at what he does. Installers were also very good.
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Yes, I recommend this pro
$2,200
Marilyn S.
03/2014
countertops
 + -1 moredid send an estimate which made it clear they had no understanding of what we were looking at for each room never sent the samples, even after 2 mudges; finally went to a different place
Description of Work: promised to send samples the next day
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Response from Chattanooga Granite & Marble Co
Bobbie H.
03/2014
countertops, marble & granite, home remodeling
 + 1 moreThey found the plumbing was leaking, the guy did a wonderful job we didnt have to call someone else to finish the job.
Description of Work: They were hired to replace the granite counter tops in the bathrooms .
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Yes, I recommend this pro
Response from Chattanooga Granite & Marble Co
William H.
01/2014
countertops
 + -1 moreFound the exact granite I wanted, gave me a rate, date of installation, what to expect. Turned out perfect
Description of Work: Took off concrete counter tops in Kitchen, installed new granite tops
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Yes, I recommend this pro
$3,500
Response from Chattanooga Granite & Marble Co
Donnie A.
11/2013
countertops, ceramic tile
 + 0 moreWe picked out the granite that we wanted from a large display. The staff was able to answer all our many questions. We worked with Kelly on all the pricing, scheduling and details of the job. The man who came to the house to measure and layout the counter tops was thorough and professional. The scheduling for the install was right on time and the installation was accomplished perfectly. Vance and his installers took great pains to insure that we were satisfied with the work prior to them leaving. An additional piece of granite was cut and installed later the same day. The backsplash was custom designed and installed beautifully. The installer was a subcontractor. Horacio of Kelly General Services was very easy to work with and asked for our thoughts throughout the project. The end result is that we were very happy with our experience with Chattanooga Granite. and oh by the way, they company that claims that they Rock was not impressive at all. We had talked with several companies prior to selecting Chattanooga Granite.
Description of Work: Removed Old Countertops and install granite countertops and custom blacksplash.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$4,500
Response from Chattanooga Granite & Marble Co
barbara W.
11/2013
countertops, marble & granite, cabinet refacing, ceramic tile
 + 2 moreMy experience went very well. The staff was very professional and highly knowledgeable in their field. The pricing was very reasonable for the quality of service provided. I would highly recommend this company to others.
Description of Work: They came to refinish cabinets, installed granite counter tops and tile.
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Yes, I recommend this pro
$4,000
Response from Chattanooga Granite & Marble Co
Larry Z.
09/2013
countertops, marble & granite
 + 0 moreMy wife picked out a piece of granite from their stock, including the particular section from the sheet, and that piece was delivered. The installers showed up about an hour and a half late, but they called twice to keep us informed of the situation. We were the last install of the day and earlier jobs took longer than planned. When they arrived we determined that we wanted the stone installed a half inch different than shown on their plans. They made the change per our request. They worked late without complaint and performed quality work. I have to give a and quot;Cand quot; for punctuality because they were late, but I do appreciate their communicating their delay and willingness to work late.
Description of Work: Installed a granite countertop in a kitchen island.
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Yes, I recommend this pro
$1,100
Response from Chattanooga Granite & Marble Co
Bill H.
09/2013
countertops, marble & granite
 + 0 morePerfect
Description of Work: Found granite we wanted for kitchen countertops
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,250
Response from Chattanooga Granite & Marble Co
Bill S.
10/2012
countertops
 + -1 moreunknown
Description of Work: Granite countertops are beautiful. You get to see and then buy the slab to be cut for your kitchen. Make sure you are present during installation to watch for any damage to walls.
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Yes, I recommend this pro
$3,800
Response from Chattanooga Granite & Marble Co
sandra C.
02/2012
countertops
 + -1 moreThey did a good job.
Description of Work: They put new counters on my kitchen cabinets.
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Yes, I recommend this pro
Robbie M.
09/2010
countertops, marble & granite
 + 0 moreAfter visiting several other granite suppliers and not being able to find exactly what we wanted, we found a remnant piece (which is much cheaper than an entire slab) here. They calculated a price, explaining all the charges and edge options and we purchased the stone. Due to circumstances we could not avoid it was much later than we expected that we needed the countertop. Candace followed up with us and kept the stone with our name on it for several months. When we needed the countetop, she set up a date and time for the template to be made, and the installers showed up on time. This is very important to us (and unusual!) in dealing with construction people. An install time was selected and on the date for installation Candace called to ask if they could come early. That's a first -early instead of late! We had asked for 2 triangular pieces to be cut to fit the corners of the shower for soap and shampoo shelves. I was not home when they came, so my husband paid for by these pieces (which were not included in the original purchase) by check. The invoice was for $100, $50 each. When I spoke to Candace about these, she originally quoted them at $20 each. I called her to compliment them on such a beautiful installation and to point out the discrepancy in the amount for the shelves. She apologized for the error and immediately offered to shred the check and then take a credit card over the phone for the correct amount. We decided to go to their office and pick up the check and pay in person so we could show them pictures of the installation. She agreed it looked very nice. All in all, Chattanooga Granite is a great place to do business. I have checked out most of the other granite suppliers in town and found Chattanooga Granite and Marble to be the best in price, service, selection, professionalism and promptness. Thanks for making my remodeling project beautiful!
Description of Work: Installed granite countertop in bathroom
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Yes, I recommend this pro
$529
Response from Chattanooga Granite & Marble Co
Contact information
6414 Bonny Oaks Dr, Chattanooga, TN 37416
cgranitem.comService hours
Sunday:
ClosedMonday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
10:00 AM - 2:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Marble and Granite,
Kitchen and Bath Remodeling,
Ceramic Tile,
Cabinet Refacing and Refinishing,
Fireplaces,
Stone and Gravel,
Masonry,
Interior Design and Decorating,
Flooring Sales and Installation,
Cabinet Making
FAQ
Chattanooga Granite & Marble Co is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Chattanooga Granite & Marble Co accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Chattanooga Granite & Marble Co does not offer free project estimates.
Yes, Chattanooga Granite & Marble Co offers eco-friendly accreditations.
No, Chattanooga Granite & Marble Co does not offer a senior discount.
No, Chattanooga Granite & Marble Co does not offer emergency services.
Yes, Chattanooga Granite & Marble Co offers warranties.
Chattanooga Granite & Marble Co offers the following services: Granite Installation, Custom Design & Fabrication - kitchen & bath countertops, jacuzzi & tub surrounds, pool decks, outdoor kitchens & patios, fireplaces, vanities, flooring & walkways. Kitchen & Bath Remodeling
Cultured marble
Contact information
6414 Bonny Oaks Dr, Chattanooga, TN 37416
cgranitem.comService hours
Sunday:
ClosedMonday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
10:00 AM - 2:00 PM