Bellhop

Hi, my name is Andrea and I'm a single woman who booked Bellhop movers as I had no one local who was able to help me. I was hoping that by paying over $700 for a move that I would have all the help I needed. That was not my experience. I was moving a bedroom (including bed and dresser), kitchen table and bench, wicker patio furniture, a few bookshelves and boxes. It was not a full home move - no living room furniture, no washer/dryer, only one bedroom, etc. My Bellhop movers joked as they packed my items in the truck that the 26-foot truck was definitely overkill, that it would be a super easy and quick move, and we would be done very quickly. My belongings were going into a storage unit as I'm in a temporary living situation. The movers would not have to navigate moving my items into a new home so again, they joked it would be quite easy. My storage unit was about half full so I told my Bellhop movers before we left the house I was moving out of that I would need some help stacking items in the storage unit so we could ensure all of my belongings would fit. When we arrived at the storage unit the team lead, Dwayne Miller, changed his attitude immediately. He looked at me with anger and disgust and said, "What are you doing? This isn't going to work! We have a 26-foot truck out there, we can't fit all this in! What are we doing here?" I reminded Mr. Miller that I had informed the team that my storage unit was about half full and had asked them to help me stack items properly so we could fit everything in. I also reminded him of his own statement that the truck was not anywhere close to half full. Mr. Miller continued to speak to me with irritation and indignation, saying "This is not going to work. I don't know what you're thinking. You're going to have to figure something else out. We can try to consolidate, but it won't be enough." He's the moving professional, so I began to panic. The storage place was closed, so I reached out to a friend to ask if he had any space in his storage unit and he kindly responded that he did. Luckily, the unit was only 8 minutes away. I informed Mr. Miller of this and he said, "Text me the address" dismissively and angrily. I asked for his cell phone number. He said, "What is wrong with you? I sent you a confirmation text this morning." I had forgotten, but I found it in my texts. Mr. Miller then demanded I text him the access code to the storage unit, which I was uncomfortable with, but his anger had me really quite frightened. I was a woman alone, and this man had become very angry with me. Mr. Miller and his cohort had stacked a few boxes but they did a terrible job, so I decided that I would try to consolidate my storage unit on my own. I began moving bookshelves, dressers, boxes, lifting heavy items over my head on my own and by the time Mr. Miller arrived back at the unit with some of my items I had properly consolidated everything. Mr. Miller and his cohort continued to bring items in but they were not stacking properly according to weight and so everything would fit, so I had to direct them where to put items. As it became clear that everything would indeed fit in my storage unit, Mr. Miller approached me and said that he had been wrong. I appreciated the sentiment, but it didn't do me much good as I had already done the work myself. I told him that he had really frightened me and he replied that he didn't feel he had done anything wrong and that's not who he is. I'm sure that's not who he is, but I have no other information to go on other than how he treated a single 41-year-old woman who had hired professional moving help and received anger, dismissal and a refusal to do the job properly in return. I cannot express how stressful and scary this experience was for me. I cannot in good faith ever book Bellhop again because I cannot be sure that I will receive the help I paid for and more importantly, that I will be safe. I especially caution single women against booking this company.

In early April I had the worst moving experience imaginable. But before I explain, my sister did a little research and discovered Bellhops is actually a tech company that is part of the gig economy - they are Uber for the moving industry. Please don’t be fooled by their good reviews. I will give you a few highlights of the nightmare from Indianapolis: they had no dollies in their truck - I had to provide at both locations - no tools, no protective pads - consequently my box spring is filthy because it was too difficult for them to use the plastic cover I had provided, and since they ran out of time, they only delivered 30% of my belongings. In addition, I was helping them physically helping them with the move since they were only available until 5:00. They arrived at my apartment at 2:00. I was not told there would only be a three-hour window to complete my move. I had to hire another moving company to pick up the rest of my belongings. But the worst part of all was their disregard for safety during the Covid-19 pandemic. The lead started out wearing a mask and gloves but that soon ended. His helper REFUSED to wear, but did so near the end of the move. Just imagine sweaty, dirty hands touching your bedding during this frightening time. I thought it couldn’t get worse, however, it did. When I got on the elevator of my new apartment less than one minute after they finished, one of them had left their sweaty gloves on the elevator floor. Just a final screw you to me for asking them to wear gloves. I have the photo to prove it. PLEASE don’t be fooled by all the positive reviews!

They were great and had things wrapped up in an hour.

The Bellhops were very professional and took great care not to damage the furniture or walls in our home

Very fast workers, pleasant and helpful; I can highly recommend their services

Very well. Movers were very nice professional and had my items moved in a timely fashion.

The Bellhops were punctual, took care with my belongings, were amiable, worked hard and all three were upstanding young men with manners.

The accurate amount of Bellhops didn’t show each time

On time, efficient, polite. I would definitely use them again.

Friendly, Professional, and fast. Would use them again for sure.

Wonderful experience. Guys were great, worked hard and fast. The whole experience was great from start to finish. We have used Bellhops twice for moving help and will use them every time we need this type of assistance!! Highly recommend them!!

Very well. Bellhops moved my items and furniture quickly and carefully.

Hard workers-communicated well before arrival-courteous-efficiencies-we have used BELLHOPS two different times in two different cities and were very pleased both times!

Excellent! Best service for moving. Polite and on time!

They do a great job! I have used them multiple times and will definitely use them again!

Perfect! Very professional young men that really took great care of my mothers contents as if it were their own

Great move. Professional and courteous Highly Recommend

Extremely professional. Both workers were on time and helped make a tough move easier. Would recommend their services to anyone!

They were awesome!! On time, professional, great rates and customer service. We have used them 4 times and will again when the need arises.

Excellent!! This was my third time using Bellhops and they were the best!! I would highly recommend them to anyone needing assistance moving!

The customer service and communication with this company is outstanding. The moving help was polite, respectful of property, capable and thoughtful in every bit of work they performed. I have hired BellHops for 3 moves and highly recommend their services. Pricing is fair and transparent which is unusual in the moving industry.

The service is always amazing with Bellhops!

Excellent guys who were very good at the job and they were fast and professional. I may have to call on them in the very near future... Highly recommend this company for your moving needs...

Better than I ever expected. Moves are never really fun but with Bellhops, it was great. They are on time, very helpful and fun to work with. I will never move without them.

We needed help just to load furniture from a 4th floor apartment with no elevator into our vehicles. The guys were prompt, efficient and super friendly. They had us loaded and on the road in under 2 hours. I highly recommend them.