ADVANTAGE WINDOWS & DOORS

It was really an aweful experience with this contractor. The nightmare never seems to end.

Salesman Mike Stewart came out quite soon after I called the home office to get a bid. He was professional, courteous, and thorough. He represented his company well. The windows he bid were from Slocomb (http://slocombwindows.com/). Based on their brochure and the product that Mike used to demo the product, I was impressed with the quality of their product. The warranty on the product appears to be top-notch (of course, you really don't know until you need to get service under that warranty). The total bid price was, however, higher than my budget, so I chose to go with another provider (that met my budget). If budget had not been an issue, I might well have decided to contract with them.

Our contract clearly stated that all Windows replaced would conform the requirements for the DOE Tax Credit. After installation, we discovered that per the window stickers, the windows did not qualify for the credit. The windows are actually good quality. However, 3 of 15 windows the exterior caulking had to be redone, a 4th was measured incorrectly (removable sill was measured, but window installed without it.) and installed shoddily. Damage to surrounding 3 interior walls has not been repaired. Interior caulking is inconsistent in quality depending on which crew member did a particular window. As to the tax credit issue, we are still awaiting resolution. We offered a choice - replace with qualifying windows and repair damaged walls, or reimburse amount of tax credit plus 500 for interior damage. Owner agreed to reimbursement. Months later, and no check. In April owner agreed to instead replace windows with tax credit qualifying ones. Still waiting......