Reviews
4.58 Reviews
Showing 1-8 of 8 reviews
denny S.
04/2020
locksmith
 + -1 moreSteve's son made two copies of a deadbolt key. I took the keys home to find out they didn't even fit into the lock. I took the lock off the door and took the lock/keys to "Rick's lock and key" this time, who laughed and told me A-1 used the wrong blanks. Rick's advised to me to return to A-1 for a refund/correction of mistake. Rick's said they get A-1 screw-ups alot. Seemed like honest mistake though. I returned to A-1, explained everything, and showed them the the key copies with the store name "A-1 security" stamped on them and expected a quick resolution. I was shocked when Steve, the owner, and his son wouldn't admit the mistake, refused me a refund and refused to make the right keys. Instead, the owner called me a "moron" and physically threatened me. He said "get out of here before I kick your a__". I was incredulous. I was also physically scared, as Steve and his son are both 6'3" and imposing. Maybe this was a one-off and I caught him on a bad day. I don't know. Obviously, i give low marks for professionalism. I will take Rick's lock and key's advice and never return to that business again. If you are reading this, I suggest you do the same.
Description of Work: keys made and locks changed
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James L.
10/2017
locksmith
 + -1 moreAll went well. He is nice and pleasant to talk with. Timely service and appears very experienced. He cleaned up the saw dust. The price was a little more than the telephone guess but not out of line. Lock works fine. I would use again.
Description of Work: Installed new deadbolt lock replacing knob lock. I furnished lock. He came as arranged at the time agreed. He brought two helpers with one learning.
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Yes, I recommend this pro
$22,588,788
Karen W.
06/2016
locksmith
 + -1 moreSteve was so responsive! He went by our house and evaluated the situation and recommended change of locksets and not the expense of putting in deadbolts in our situation. He took the initiative to evaluate the situation independently and even moved some boxes to provide more security to the property. He was prompt, efficient and professional. We will definitely call him for any future needs and would recommend him to all of our friends/family.
Description of Work: changed three locksets
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Yes, I recommend this pro
$171
Larry D.
12/2015
locksmith
 + -1 moreThis project went very well. Steve arrived as scheduled. He was professional and did an excellent job. He even worked in the rain. We were very please with the services provided and will use them again if needed.
Description of Work: Installed two (2) deadbolts and rekeyed one (1) lock and furnished all locks, keys, and supplies
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Yes, I recommend this pro
$175
R. Michael B.
12/2014
locksmith
 + -1 moreunknown
Description of Work: Replace all door lock tumbles and re keyed locks to a single key.
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Yes, I recommend this pro
$150
Bonnie R.
08/2014
locksmith
 + -1 moreunknown
Description of Work: I needed the locks changed on my apartment. He came out right away and was very friendly and professional. He rekeyed two locks for me and I also got a couple of keys too. He was very skilled and got the job done quickly and the locks work perfectly without a bit of trouble. I would definitely recommend him and he is the only locksmith I will ever use in the future.
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Yes, I recommend this pro
$70
Peggie M.
11/2012
locksmith
 + -1 moreunknown
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Yes, I recommend this pro
Paul B.
04/2012
locksmith
 + -1 moreHe has done a lot of things for me in the past and is really good.
Description of Work: They unlocked a lock for me.
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Yes, I recommend this pro
$50
Contact information
3523 HIXSON PIKE, Chattanooga, TN 37415
Licensing
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Service Categories
Locksmiths
FAQ
A-1 SECURITY LOCKSMITHS is currently rated 4.5 overall out of 5.
No, A-1 SECURITY LOCKSMITHS does not offer free project estimates.
No, A-1 SECURITY LOCKSMITHS does not offer eco-friendly accreditations.
No, A-1 SECURITY LOCKSMITHS does not offer a senior discount.
No, A-1 SECURITY LOCKSMITHS does not offer emergency services.
No, A-1 SECURITY LOCKSMITHS does not offer warranties.
Contact information
3523 HIXSON PIKE, Chattanooga, TN 37415