Riverside Plumbing

SAVE YOUR MONEY!! GO ELSEWHERE!! This company was supposed to come out Friday Dec.13th 2024 to figure out why my tankless Water Heater was not supplying hot water. They showed up on time, That is The ONLY GOOD THING I CAN SAY. After the Technician showed up I told him I had changed Inlet water screen, ignitor and flame rods and had flushed the system. He called Rinnai Tech Support, checked a few things I had already pretty much ruled out and after about 1 1/2 hours, in his own words .... Ran diagnostic on Rinnai tankless heater with Rinnai proline. Came to conclusion that burner needs replaced or pulled and cleaned .... He proceeded to tell me it would be $230 for today and visit and he was leaving....I asked him well that is all your going to do and he replied well I could pull the burner and clean it but Rinnai stated it would be 8 hr job at $120 and hour or he could put me in a NEW tankless for $4,000..... I thought he was kidding at first but realized he was not and he was leaving and I had NO HOT Water and a wife that was pissed!!! We had been without hot water for days!!!!! I THOUGHT Calling a So Called Professional Plumber was what I needed to do as to not void any warranty...BIG MISTAKE.... After stewing about NO HOT water for the weekend and possibly having to find a way to get it fixed, I looked to YouTube for videos on cleaning burners on Rinnai tankless system...I found a video from a Professional Technician . { remove link } After watching a 7 1/2 minute video on taking burner out and cleaning it had to take out the burner and clean it, BECAUSE I DID NOT HAVE HOT WATER!!! It took me about an hour to take burner out, clean it, blow it out and put everything back together!! Guess what??? I have Hot Water Now because I fixed it, Not this so called Professional Company!!! Save Your Money And Do NOT Call This Company!!!! I got charged $230 For These Thieves To Tell Me My Hot Water Heater Was Not Working!! LITERALLY!!!! CALL ANYONE ELSE BUT THESE GUYS!!! If you Need any Help On your Tankless Water Heater Call Me and I will help you FIX your water heater and charge you half what they charged!! Pitiful Customer Service, Pitiful Customer Support!!!! Go Elsewhere!!!!

SAVE YOUR MONEY!! GO ELSEWHERE!! This company was supposed to come out Friday Dec.13th 2024 to figure out why my tankless Water Heater wasn't supplying hot water. They showed up on time, That's The ONLY GOOD THING I CAN SAY. After the Technician showed up I told him I had changed Inlet water screen, ignitor and flame rods and had flushed the system. He called Rinnai Tech Support, checked a few things I had already pretty much ruled out and after about 1 1/2 hours, in his own words .... "Ran diagnostic on Rinnai tankless heater with Rinnai proline. Came to conclusion that burner needs replaced or pulled and cleaned" .... He proceeded to tell me it would be $230 for today's visit and he was leaving....I asked him well that's all your going to do and he replied well I could pull the burner and clean it but Rinnai stated it would be 8 hr job at $120 and hour or he could put me in a NEW tankless for $4,000..... I thought he was kidding at first but realized he wasn't and he was leaving and

Came right over to give me the bid. Two other companies did not show up or call back. Arrived on time to do the job and finished on time. Did a great job and cleaned up after themselves. Will use again in future for pluming for gas or water.

Very knowledgeable, on time, and fast service.

This is a well run and honest business. I have used them since they started in Chattanooga, on my own home and two rental houses. The Work is always top quality and I recommend them for any plumbing work.

Tech arrived as scheduled. Was very courteous and after initial assessment of issues he explained plan of correction. Repairs were completed quickly and at a fair price. I was very pleased and would use them again and tell my friends and neighbors to do the same.

Very prompt! Great communication and friendly!

Found riverside plumbing on Angie?s list and went off reviews. We are new to area and had no idea who was trustworthy and priced well. Riverside plumbing hit all the marks for us we are very happy with the job they did and their pricing was unbeatable. We got one other quote prior to riverside plumbing and riverside?s pricing was significantly lower for the same product and job. Will hire again in future.

They came out very quickly, a little more expensive but i always say you get what you pay for. I would use them again

The owner Derrick is articulate and doesn't try to hard-sell you. I found him to be forthcoming in discussing the pros and cons of tankless versus tank-style water heaters. I ended up buying a new tank water heater and his guys installed it professionally. They also replaced my worn-out pressure regulator valve for a fair price in a very cramped crawl space. They did such good work that I went ahead and let them install a new kitchen faucet that I had planned to replace myself. It turned out to be complicated so I'm glad I let them do the work and feel like the price I paid was more than fair. I now consider Riverside Plumbing to be my new plumber.

Nothing

efficient

Ok

Riverside Plumbing replaced the faucet in less than an hour. They arrived at the time they said they would. The technician was efficient and courteous. I will call them for all future plumbing problems.

Needed to replace polybutlylene pipes..best price in town..

They came within the specified time frame. The serviceman called before he came and was very professional.

very professional and accomodating

Good communication, good price, good installation. I wanted a specific Rinnai tankless water heater from Lowes, and Derrick did a good job explaining the trade-off with the barebones model there and suggested I get a more complete model through him (without being too pushy). Communication with him was clear and timely through texts and phone calls. Installation was done as scheduled with no issues. Payment through website was straightforward.

The whole experience was great. The service tech automatically pointed out the water heater was still under warranty saving me hundreds of dollars. He even checked on another issue separate from the reason I called. Overall I would highly recommend them to anyone.

Reasonably priced. Courteous and prompt service.

prompt, very satisfied with work.

Great to work with. Took care of my water heater problem and the fee was very reasonable. He even recommended some other plumbing work I might want to have done. Will schedule them soon, to do the other recommended repairs.

Was in our area so I was able to get same day service, before noon! Recognized the problem of the leak and resolved it very quickly.

Derrick and his crew was very professional, showed up on time, and got the job done quick.Whenever I need any plumbing work, Riverside Plumbing will be the first company I call.