The Honey Do Service, Inc. - Kingsport, TN

Requested an estimate to install a shower door on 1/5/21. Contractor arrived and delivered estimate 1/8/21; price was fair. Given a rough date of "late January early February" for install. They cashed the deposit check early and didn't contact me until I reached out on 2/1/21. I was then told the install date would be 2/22/21, but I would be contacted if they could move it up. No contact received, so I called back 2/2/21, was told they couldn't change the schedule, so I cancelled the service and was informed I'd be charged a 10% cancellation fee even though they missed their own estimated timeline. Definitely won't go anywhere near this "service" again. Out 10% and wasted a month for absolutely nothing.

First, we were told the professional would arrive at noon, but they showed up at 2:15PM. There seemed to be a miscommunication that it should have been "any time after noon" but instead we were told noon. One of the owners had come out previously and given an estimate for replacing a 20 AMP with a 30 AMP to the garage. Upon arrival, the service professional told me that the owner misquoted, and it was $125 for just the first hour, and would go up from there if it took longer plus materials. So, I was already on alert that something shady was going on. The service professional, however, was polite and knowledgeable. After inspection, he told me that the wire wouldn't support a 30 AMP and there was really nothing that could be done (which I find it odd that the owner of the business couldn't determine, since it was his recommendation to replace with a higher AMP--and the only reason we even scheduled the visit). The service professional kindly offered to call the owner to see if he could get the service fee reduced, because he wasn't able to do anything, and after about 20-30 mins of holding and waiting for the owners to return the call, said they weren't willing to drop the rate. So, we paid $125 for someone to come out to perform the service the OWNER told us we needed, only to be told they can't do it and the OWNER wanted to charge the full price anyway for the service we can't get. If the owner doesn't know enough about the services he's providing estimates for, he shouldn't be the one doing estimates. And certainly shouldn't be charge full price for a service call he tricked us into. DO NOT USE. They are not professional or ethical. As noted, the service professional who came out was fully transparent and tried to be kind and honest, it's the owners who are shady and can't be trusted! USE ANOTHER COMPANY. Also, we were given a form to fill out on the spot and I felt very pressured to leave a good review while the technician looked on, which was really awkward considering I was not happy at all. I gave him good ratings, but said I wasn't comfortable reviewing the rest.

They were very reasonable, on time, didn't charge a service fee and were very professional. I would definitely recommend them!

They came out to give us an estimate. Very professional just more expensive than we anticipated.

They never even called me or emailed me and the work was never done.

The job started and finished on time and on schedule. The workers were extremely courteous and professional. During the excavation process, an unforeseen problem arose with an existing lamp post and buried wiring. They did not even hesitate in helping solve the problem correctly and the wiring is now better protected than it was before this job. I have had more than one person comment on the concrete work, even a complete stranger. The work matches exactly with the slope and height of the existing drive. Aside from the new look, both slabs look as one. The finish, contour and quality of work using proper materials for the job was exceptional. The work exceeded my expectations.

Price was way out there had it done for 3500.00 less and the quality of work done was beyond what the could have performed.

This work was done a couple of years ago, I'm not sure of the cost

They were prompt, efficient, did excellent work, cleaned up after themselves. But they are EXPENSIVE

Went fine. Right on schedule.

Good job - we were pleased with the bathroom tile flooring job. It was too cold that day to paint the window frames, so the worker returned promptly when the weather warmed to do that job.

The property is difficult to work on because of age and condition. The crews worked with great diligence and skill to perform the repairs. Better than expected. Great job.

I've used Honey Do Service of Kingsport three times and I've been disappointed by them all three times. I won't be using them again. For our kitchen cabinets, some of the handles weren't lined up correctly. They came back to fix the problem. We've also used them to install a door on our mobile home, and they broke the handle while they were putting it in. They fixed that, as well. We also called them in the past to check out an electrical short and he didn't do a whole lot. We had someone else fix it within an hour.

Noty much to say, just verysatisfied

I had purchased a drop-in range to replace my 25 year old one. The new one was shorter and wider than the old one so the install could not be done by the store where I purchased the range. The countertop had to be modified and a base bulit. The owner and the project person came out and gave me an initial free estimate and I then scheduled the work. The craftsman was very polite and professional and answered all of my questions. He also did an excellent job and I will call them again when I need any other updates/fixes.

Excellent experience overall. Gregg and the team are complete professionals. Everything is done right, on time and on budget. They have been completely responsive and easy to work with.

Gregg did exactly as I asked him to. He provided a detailed estimate for the two privacy fences from the sides of our home to the chain link fence. He was pleasant and knowledgeable. He also suggested a fence company might be more affordable. I appreciated that very much and, even though the estimate was a little too expensive for us right now, we will not hesitate to call on them for other "honey do" projects that might come up in the future.

Tear down of old wood was haphazard, causing some damage to the door next to the deck. Overall construction of the new deck was good; they reinforced my framing and did a very good job on the railing around the deck. At times, they seemed at odds with the owner and complained a lot about their treatment. They worked together well, though. The work was done in an efficient, neat fashion for the most part. They finished on time. They did NOT wear a uniform and were only marginally professional in their demeanor and work. Since this job, I have asked for estimates for other work, but they have been extremely high; the last estimate was given by a poorly- dressed, smelly employee whom my wife did not like to let in the house.

Everything with Honey-do-Service was excellent. Steve did the estimate was very professional and very nice. The service provider was very professional and did a great job. I will definitely use this company again.

Very professional and easy to work with.

They were very nice. The quote was reasonable. We actually called many people, but only they showed up. They were very knowledgeable about what we wanted. They offered us good suggestions.

Honey Do Service of Kingsport are pretty good. While they were in my crawlspace, they accidentally hit a drain pipe, which got loose in my shower. I called them and told them it wasn't loose before they went under there and someone came and fixed it the next day.

They are a little pricey but they are very good.

Honey Do was prompt in answering my call for service and provided an estimator at my home within a couple days. The estimator was cordial and business-like and answered all my concerns pertaining to the job. Upon finishing, he told me I would get a call with the estimate within a couple days. As promised, the owner called me within two days and gave me what I considered a very reasonable estimate for material and labor. We agreed on the price and set the date for the work to be done. The day the work was to be performed, the individual doing the job arrived precisely on time. He was polite and presented himself well. He immediately started on the job, performed in a timely fashion and in accordance with the estimate. Upon completion he did a very good clean-up, hauled all his scrap material away and left things just as he had found them. I was very pleased with the job. Above in the ratings column for quality there should have been a Very Good between excellent and good and that's what I would have chosen. Overall very well pleased and I would hire them again.

I called and inquired about having someone to change out a ceiling fan to a light in the kitchen ( I did not have anyone to help hold the light while installing) so I was contracting the job out. I was told that he could come that afternoon- so, the meeting was set. There were 3 men that showed up and got the ceiling fan down and put the 4 ft kitchen light up- the job took less than 30 minutes. Of course, the location wasn't a quarter of a mile from their office, so it was a real quickie.The men were polite and professional, brought what they needed, I cleaned up the boxes and took care of the older light. I thought the price was a little high, for these facts: one being so close, no travel expense or time involved, I called toward the end of the day and was accomidating to whatever their time was best, and I took care of the purchase and the getting rid of the waste/clean-up. I bought only their time, and did not need 3 people- I think the extra man was riding with the other men and that was why I got three. I would use them again- they were professional and did a good job -priced a little high but it saved me time with getting them to come so quickly- yes, would use and recommend them again.