Johnson Fence Co

Mr. Johnson came out and did the measurements then sent the crew out to install the fence. The overall time to install was 2 days but there was a week wait for the posts to set and the gates to get built. I understand this is a small business and the wait was acceptable considering the 2 man crew showed up, worked in 95 degree weather and didnt stop until everything was finished and approved by me. They even made some suggestions to help keep my dog from digging under the fence (like lowering the gates a little). They were courteous, hard working and very respectful - my new puppy loves its new play yard and I would highly recommend Johnson's Fence (Bristol TN) to anyone. They not only do fences, but landscaping and yard work......

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It took Johnson Fence 4 days to return my call. Then, I had to wait a week for Mr. Johnson to come to my place to look at the job site and get his measurements to prepare the estimate. After waiting 3 weeks, for the estimate, I called up to inquire about the estimate. Mr. Johnson told me he had been busy. He offered no apology and did not tell me that he would get the estimate out promptly. So far, I have still not received the estimate.

unknown

Alan was very professional and the quality of work was excellent.

In April 2011, I called Johnson Fence Co. for an estimate for an aluminum fence which was to go around the entire perimeter of my property. Alan Johnson (owner) arranged to come by on a day that I was off work and arrived on-time for this estimate. It was actually raining but he arrived regardless and completed the estimate in a raincoat. Before he left, he was able to and quot;ballparkand quot; me an estimate which was approximately 1500$-3000$ cheaper than anyone else. Mr. Johnson also educated me on the advantages/disadvantages of steel vs. aluminum fencing. He was very knowledgable about his products and fencing in general. He was very down-to-earth and approachable and answered all my questions regarding the height of the fence/animal containment/placement around trees and retaining walls/warranties/etc.. (Trust me-I quizzed the man about everything. After all-this is almost 9,000$) He explained to me why steel would be a much better option for me than aluminum and how the fence would be installed. He was very honest about the time it would take for the materials to arrive and the time necessary to work my job into his schedule. A month or so later I decided to add another 6 feet and another gate to the original job. Mr. Johnson came by and completed the estimate within the week and mailed me the revised estimate in a very timely manner. The original job was completed over about a 2-3 week period as all of the materials did not arrive in the same shipment. Everything was done exactly as we discussed. Besides a new fence obviously being present, you would not have known anyone had been on the property. Nothing was out of place/damaged. Two months later, roofers removed all of my gates from the hinges for no purpose that I am aware of. I called Mr. Johnson who came again in a timely manner and repaired/readjusted all of my gates and for this he did not charge me anything. Unfortunately, less than 2 months later, an automobile accident resulted in severe damage to 4 panels of my fence. Mr. Johnson came back again and wrote up another estimate of damages. Nearly 9 months after the accident, the driver's insurance finally decided they would pay for the damages. I called Mr. Johnson and notified him that we were finally on track to fix the fence. Within 2 weeks he had completed the job and it looks as good as it did originally. I will add here that since it took nearly 1 year to receive payment from the driver's insurance, the cost of steel had increased, which consequently meant my estimate wasn't exactly accurate but Mr. Johnson said I would never get another penny out of the insurance company so he completed the job for the original amount. I couldn't be happier that I chose this company for this job. I have received many compliments on their workmanship, could not have received better customer service, and spent significantly less than I would have for any other company.