American Fence & Gate LLC

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Great crews of people. Timing was hard to pin down but generally they were really good and I'd recommend them.

They were local and we liked that. There was nothing that we didn't like. They were a lot better than other people we had worked with. They were just okay.

American Fence is quite pleasant to work with for a quote but has a real problem with getting back when promised. Communication is the key problem. I am happy with the quality of materials and workmanship. The installation of my fence surrounding the yard looks great and has stood up well to the first winter. However the installer did not clean up after the job leaving piles of dirt and rock by every fence post which took me two weekends to clean up and dispose of. We had one vinyl piece put up to hide the trash bin storage area. It was not installed correctly and is being replaced under warranty, no complaints on the warranty service. But again the communication issue. We worked through the discussion about the warranty work and were given a commitment of two weeks to get materials. After four weeks had passed we called and re-confirmed this was on the schedule. Two more weeks passed and installers show up with no advance notice, communication, or appointment. The warranty job is now finished (started 3/26/2013, finished 5/26/2013). Warranty work was high quality and too my surprise Milton decline payment due to my dissatisfaction with communication. Net, net...warranty work completed behind promised schedule BUT with high quality work and NO CHARGE. In summary when the work is complete it is a good job with high quality materials. Just be prepared that communication and keeping to the promised schedule is a problem.

Did a great job on installing our fence. Very nice staff.

Initial phone contact was with very pleasant owner of the company, but a return phone call had to be made to her to determine when someone would arrive to provide an estimate; all of my contact information had to be provided a second time. The representative did arrive at appointed time to provide estimate, and free estimate was provided "on the spot". Then had to make two-three follow up calls to the representative to settle on a job start date and time. We had requested a reasonable one-two days advance notice so that preparations could be made for the job to begin. The representative did not show up on the day and time agreed upon, nor did anyone from the company call to say they could not start when promised. In today's economy, I as the consumer should not have to beg a company to show up and do the job as promised, the company should be pursuing my business.