AMERICAN OVERHEAD DOOR CO

The contractor was excellent!

Did not return to finish the job

I have done quite a bit of business with them. For our company we use them for lots of different things. Sometimes they are installing garage doors and sometimes they are doing regular maintenance. I like their responsiveness to get out and take care of whatever work we need; they are fast.

American Overhead Door was contacted when our overhead opener quit working. They came out in rapid time. I was most impressed by the progression of events: (1) I told the man it was broken, that we tested the plug to be certain it wasn't the problem and to just install a new opener. He insisted on rechecking the plug. (2) Then he tried to fix our old opener, which was impossible because of a ruined circuit board. (3) He gave us the option of purchasing either a used opener or a new opener. We opted for the new opener and also had a digital keypad installed beside the garage door. (4) All of this was concluded in a little over an hour. We are used to hard sales pitches from companies and this was truly a shock. We are definitely going to spread the word to friends and family. Honesty, the option to save money, no sales pressure - how great is that?!!!

They had the door that I wanted that was rated R-19. They got the belt drive with motor back up that we wanted. They were very polite and did a great job.

Since I have a single car garage, occasionally I park too close to the outside wall. On Friday, 8/3/2012, while trying to make sure I didn't hit the wall, I was not paying attention to the garage door when I started to back up. Unfortunately, the door was not all the way up; and I hit it. Could not close the garage door. Got out the yellow pages and called one company who advertised emergency service. They told me they could come that evening between 6 and 8. About 10 minutes later, they called and said they could not come that evening and wanted to know if I would like to make an appointment for the next morning. I told them I could not leave my garage door open overnight. I called a couple of other companies with no response. I saw the ad for American Overhead Door; and even though they did not list emergency service, the fact that the ad stated they had been in business 27 years, was bonded and licensed caught my eye. I called, and Mr. Bledsoe answered. I asked him if he offered emergency service, and he asked what was going on. I told him what I had done, and he said he would try to help me at least get the garage door down. With him going over various parts of the garage door with me on the phone, I was able to get the garage door down. I asked him if he could repair it, and he said he could, but not that evening. He stated he could be at my house at 9 a.m. the next morning. At 8:55 a.m., he was knocking on my door. After "knocking" out the dent in the door, realigning the bottom seal, adding the strut and realigning the top part of the door, he left at 9:30. My garage door was closing correctly. I was very impressed with how helpful Mr. Bledsoe was in helping me to figure out how I could close the door the evening I hit it. He was very kind, considerate and most helpful. I have passed his name and number along to several people I know and would most definitely give him a call again if I ever have any further issues with my garage door.

See last answer. I thought the service was wonderful.