Aire Serv of Tipton County

Although it was a Sunday, Aire Serv just charges their regular assessment fee (no extra after hours fees applied). Aire Serv was able to get a technician out the same day AND fix my AC unit issue (already had the replacement part on hand - talk about being prepared)! Aire Serv also has this great courtesy service where they send a picture of your technician (for safety purposes), so you’ll know who to expect at your home. They also offer an EXCELLENT maintenance plan that I jumped on right away. Matthew, my technician, was the best! And they even let you note on your account when you have a preferred technician you’d like (which I, of course, listed as Matthew). I not only found a service provider to fix my current repair need, but also one that I can trust to meet all my future HVAC maintenance/repair needs. Thanks Aire Serv! :-)

Technician called to try to cancel my appointment 30 minutes before scheduled. Ended up coming, and told me everything was fixed. The next morning I called back because the issue was clearly not fixed. The office informed me that I would have to pay another $90 for the technician to come back to my house even though he clearly missed something the first time. Complete waste of my time and money. Will not be paying them to come back out.

I wanted second opinion, so hired them to take a look. They retuned my call and were at our house within 40 minutes. They found the breaker to have been turned off, (no overload). The A/C has been running perfectly since. Very nice people and HONEST. We did not need new unit!

It went wonderful. They did a good job. they are coming back to repair my unit.

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After not having heat all weekend I called them asking for a service call. The dispatcher said she had someone who could come the same morning in just a few hours. He was an hour later than she said but apologized and said he had trouble with his last call. I was still happy he showed up the same day I called. He was very professional and efficient. Only took him 10 minutes to figure out my problem and another 15 to fix it. He even showed me how to program my new thermostat. Very pleased with his work and will go through them again if necessary.

I set up an appointment for July 3 to get an estimate on a new HVAC system installed in my house. I received a call from the technician around the time of the appt. His first question to me was how much I was looking to spend, because he could tell me right away if I was thinking about it being in the ballpark or not (I later learned that he had wasted his time with a guy trying to get a low-ball price for his houseboat). I told him that I wanted a professional opinion on my options because my house had electric wall heaters and window A/C units. He showed up and looked at the house and kept telling me it would be between this and that price, but that he didn't do the pricing with this company and that would have to come from his boss. At one point he supposedly got in touch with his boss and he gave me a verbal price just for the new vents that I would need. So we waited and waited and after a while I asked him to give his boss a call. He did but his boss didn't answer. So we waited and waited and finally I suggested that he call me later that day with a price since we both had things to do. He agreed, but first wrote out an estimate with my name, address etc but no price. He told me that would be proof that he showed up so he could get paid. He left, and I never heard back from him or the company. After a week, on July 10, I sent an email to the company via Angie's List explaining the situation. But again after another week, I never heard back from the company.

Called Aire Serve since our air had mysteriously quit working in the middle of the afternoon, we had called several other companies and they were all no shows, Aire Serve was at my home within 45 minutes of my initial call, looked over our system and found the problem and had us up and running in no time at all! We are very happy with the service that Bo Taylor provided for us, very courtious and understanding of our needs, even sat down after the work was done and chatted with us, such personal service and really enjoyed his candor. Our problem was not a huge one, and took Bo just a few minutes to fix. Thank you Aire Serve, for being there when we needed you!

I called Aire Serv of Lake Cumberland to get a price for a new heat pump. I had gotten 2 other estimates before. Chris came out and took his time to check out my old heating system and we talked about the different options he could offer me. He gave me estimates for 3 different systems and I told him that we (my wife and I) would talk about it and let him know soon which option we would go with. We decided to go with the 15 SEER unit. Chris had told me that he would be going out of town for a few days and could probably start the work on next Wednesday. He said it might take a day and a half to do the work. He called me when he returned and we decided to start on Thursday instead. He said they would be here around 8:30 AM and they were here at that time. The work was done very professionally. They had to modify quite a few things to get the indoor unit installed correctly. Outside the cooling lines and the electric lines were in a state of disarray and they really worked hard to get them run neatly into the unit. Everything looks very nice plus they got the work done in one day. They carried all the old parts off and all in all it was a very good experience. I would definitely recommend them to anybody.

Easy to contact, schedule, and very puntual. I have used Air Serve on 3 occasions and this has always been the case.

Found deal on Angie's List and paid for it. Company contacted me for an appointment. We scheduled, their technician arrived at the appointed time. The technician a detailed inspection of HVAC system. Recommended extra preventative maintenance parts replacement. Technician was very professional during the visit.

Tech did a great job of cleaning and testing the equipment. However, a piece of equipment that was tested was found to be faulty about a month later. Though I had to pay for the service call and to have the part replaced the tech refunded the price of the inspection and discounted the part cost. This said I think the first tech DID do his job and WELL but the part just failed. I was impressed that the company stood behind their "your heating/cooling system will run well after tune up guarantee". Additionally, both times techs came to the house they were profession and courteous and explained everything they were doing and answered all questions knowledgeably. It was great to interact with true HVAC Professionals.

Mr. King examined my outside unit and found a wire on the unit had melted, causing the entire unit to shut down. He repaired the problem, and explained in detail what had happened and how he repaired it.

Our air conditioning went out on us in one of the Hottest weeks in history.We had contacted Aire Serv to come and hopefully fix our unit.Chris wouldn't be unable to get out to us until about 7:00pm. Instead of waiting , We tried another company that could be out sooneras It had been 98*!That was a mistake. We were told by the other company that we would need a new unitthat would cost around 2-$3,000 . Chris had called me back and I explained to him what had happend, He offerd to give us a second opinion- For Free, So we agreed . Boy are we glad we did.After a little testing ect Chris was able to fix our unit and get us upand running again for a WHOLE lot less Money. After the sticker shock from the other company , we gladly purchased a service plan also. He did a great job! WE will certainly be calling Aire Serv again.

the gentleman arrived early as he had a cancelation so asked if we would like to be serviced on Sat instead of Mon we stated that would be ok he arrived introduced himself and was very nice explained everything as he went and gave us an estimate as to how much it would cost barring any surprises not known to him yet but if something did come up he would let us know before he did the work so we could decide he checked the heat pump first and fixed that then went to the air handler and did a complete cleaning all servicing on this took about 1 1/2 hrs when done all this he then checked the pressure?? in the refrigerant (it was overcharged) so he balanced it out and made sure all the vents were working properly before he went out to do the invoice which I thought it would be about 375-400 as he did quite a few things extra for us all costs were total 299.60 we gave him 300.00 and called it good and we have NO issues with the unit since he fixed it it has been working beautifully (today outside 101 degrees and inside I have it set for 70 degrees and it is 70 degrees inside no problem it is a godsend to have central air at this time of the year I would recommend Chris anytime any day he was absolutely wonderful and very informative as well as he told us about the maintenance plan $180.00 for a year and he cleans twice a year and checks the unit for repairs plus discount on repairs and stuff I was VERY satisfied with his service and with his work ethics

Overall the experience was great!

They are prompt, professional, and explain everything before they start the project. They are a pleasure to deal with, and I would highly recommend them.

They were awesome and top notch. The guy was personable and did everything he could to make it a good service.

My air conditioning had quit on a hot Sunday morning. I had a friend that had recommended that I call Chris King, Aire Serve of Lake Cumberland. I was worried about it being Sunday and there being an extra fee. I called anyway and to my surprise there was no extra cost for the weekend. I spoke with a very friendly and professional receptionist who informed me that she could have a tech to my home between 1pm & 3pm. At approximately 1:pm Chris King called stating that he was on his way to my home. By 1:30pm Mr. King was there at my front door with a big smile thanking me for the call and asking if he could come in to see what the problem might be. Before Mr. King came into my home he placed red shoe covers on his feet despite me telling him not to bother. Mr. King asked some questions about how my air was working before it quit. Mr. King then spent some time looking over my inside unit and then the outside before coming back to inform me what he had found. Mr. King informed me that due to my inside unit being dirty and not draining properly it had gotten water down in the electrical components causing my transformer to blow. Of course this was concerning to me because I am thinking this could have caused a fire. Mr. King informed me that he could change the transformer today and insure the drain is working to get me back up and going today, but the system was in need of a good cleaning. Mr. King informed me that his company offers a program called an advantage plan where a tech would come in twice a year and do a complete cleaning & check of my entire system. Mr. King went on to say that my cost today for changing the transformer & cleaning out the drain was going to be $200.00. The advantage plan that would have prevented my problems today is $180.00, the advantage plan also puts me at the top of the list when I am in need of service. Of course I said sign me up! My experience with Aire Serv of Lake Cumberland was a great and professional one. I plan on being a long term customer who would recommend them to anyone.

Our A/C went out this past week, luckily it was cooler outside, my husband called after getting a referral from a co-worker. Chris advised him he would be out the next day between 10AM and noon, Chris called prior to his arrival and was at the house at 10:15AM. He took a look at the unit and advised my husband the problem and gave us an estimate. Chris left and got the new motor and came back and we were back in service in no time. He also gave us a list of a few things we could do to increase the production of our unit and the prices if we chose to do those things at another time. They also offer a program in different levels to come back on regular basis for maintainence and care of the unit, that we decided to take. Chris was very professional and courteous, we would and will recommend Chris and his company in the future.

We called numerous companies and Aire's was the only one that could come out and check out our broken HVAC unit. Chris King was there as scheduled and walked around explaining different things it could be. He was very thorough and in explaining the issue and actually had the part in his truck (Capacitor). There is no one I will ever use other than Aire's to do work for my HVAC unit. Thanks Chris!!!

Mr. King was extremely thorough in evaluating our system and was able to pinpoint the problem very quickly. He made us feel like we were a priority to him. He gave us a few options and had very frank advice. We really appreciated his honesty and feel that he is dedicated to serving his clients. We would definitely recommend Aire Serv!

Mr. King put in a new HVAC system in our house after he found there may be a chance of a compressor failure during a service call. We were very pleased with his honesty and expediancy in installing the new system. He gave us options before installing a new system, but with the age of the system and the fear of the future costs of a compressor failure the new system was the best solution to our problem. Very satisfied with Chris King and Aire Serv.