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Reviews
2.02 Reviews
Showing 1-2 of 2 reviews
Carol G.
02/2015
garbage collection
+ -1 morePoorly, The provider did not respond to requests, and charged us for services not provided
Description of Work: Throughout the year the provider failed to pick up our trash. We had to make multiple calls for them to show up and pick up our trash. On the final failure to respond to our emails and failure to pick up the trash we canceled our service however they charge by quarter so they refused to refund us the unused time even though they did not fufil their end of the contract. Also they do not respond to emails, and they do not document any communications in their system so past issues are not logged with their reps. We found a new service in our area for half the cost and that has good ratings with our neighbors.
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$107
Richard O.
10/2012
garbage collection
+ -1 moreWe have been using Waste Management for our residential garbage collection for 6 years. Their prices kept going up. Most recently, their charge was $85.25/quarter for residential garbage collection -- for only one pickup each week. When I called to ask about this, they offered a price of $57.00/quarter if we signed a 3-year contract. I found other local companies that charged only $52/quarter, provide the trash bin, also pickup once each week, and do not require a contract. Waste Management could not match the local price, so I cancelled the service. Trying to stop the auto-payment process was difficult with Waste Management. The original Customer Service person I spoke with said she could not do this for us and recommended we call our bank. The bank wanted a $30 stop-payment fee. So I spent an hour calling around to WM Corporate numbers until I finally found another department which could immediately cancel the auto-payment process. Why couldn't the first Customer Service person have provided me with this information?
Description of Work: Residential Garbage Collection
| Rating Category | Rating out of 5 |
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$85.25
Contact information
1428 Antioch Pike, Antioch, TN 37013
www.wm.com/facility.jsp?zip=37013Licensing
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Service Categories
Garbage Collection
FAQ
Waste Management - Antioch is currently rated 2 overall out of 5.
No, Waste Management - Antioch does not offer free project estimates.
No, Waste Management - Antioch does not offer eco-friendly accreditations.
No, Waste Management - Antioch does not offer a senior discount.
No, Waste Management - Antioch does not offer emergency services.
No, Waste Management - Antioch does not offer warranties.
Waste Management - Antioch offers the following services: Residential solid waste collection.
Contact information
1428 Antioch Pike, Antioch, TN 37013
www.wm.com/facility.jsp?zip=37013