McClurg's Decorating Center

The first photo displays shimmering beautiful floor. Remember the saying? Don't judge a book by its cover. Same here, read on and you'll do well to avoid the McClurg's Decorating Center. I contacted McClurg's by telephone and spoke with Mrs. (Marsheine) McClurg and we discussed the Balterio brand laminate. Mrs. McClurg was very informative and in addition, explained the procedure of how Mr. (Sam) McClurg would come to our home and provide a free in-home estimate should we chose. Mrs. McClurg left the impression of a long standing mom and pop owner-operated business who took pride in their work. We would soon learn that both she and Mr. McClurg were well polished salespeople but not much for installation and follow through. After Mr. McClurg had visited our home, Mrs. McClurg contacted me the next day Thursday, January 15th and verbally gave me the breakdown of the cost estimate with the Great Room total being $3414.93 and the Guest Bedroom came in at $1234.05. I told Mrs. McClurg I would update my wife on the cost and would get back with them thereafter. I called McClurg's Decorating Center back the following day, Friday, January 16th. Mr. McClurg answered the phone, and I reminded him that I was not as convinced as my wife of replacing our carpet with laminate. I made a commitment to her that if McClurg's Decorating Center would install only the Guest Bedroom and, we would give it a month and if all worked out well, I would go along with completing the Great Room too. Mr. McClurg agreed to install the Guest Bedroom only and then the Great Room at a later date if all went well. Mr. McClurg stated he would need a deposit down and I authorized $600 to a credit card for the deposit. Mr. McClurg assured me he would mail me a copy of the proposal and deposit in writing. Mr. McClurg never did mail the proposal with deposit receipt, but rather, sent it with his installation crew. The workers arrived at 11am and left the premises at 1:15pm, a total of two hours and 15-minutes to unpack, install the padding, laminate, molding and pack-up. When we looked into the room we were horrified at what we saw. Nothing looked professional, the planks were not symmetrically laid with several joints being within an inch of the baseboard (see photos #2 & #3); the shoe molding had been cut off square with no effort to install along the vertical trim (see photo #4); there was no transition piece from the laminate to the carpet at the closet door (see photo #5); the T-Molding of the entrance door had not been fitted correctly and there were gaps at both door jams (see photo #6); and lastly, there was a joint in the middle of the door of the first plank when entering the room; this is a definite no, no per the Balterio manufacturers installation guide. Incidentally, it was very cold outside on installation day with very gusty winds and I offered Matt a stall of our garage to set up his saw for cutting. I knew there would be sawdust on the floor but what I did not know is laminate does not leave sawdust as if cutting a piece of wood, but rather, a fine dust which floats through the air like pollen, you can't even imagine the mess throughout everything stored on the shelves of our garage. Yes, I offered but I fault Matt for taking up the offer being fully aware of what his laminate dust was like. This was an awful mess to try and clean up! The effort is ongoing. On Thursday, February 5th, 3-days after installation my wife and I visited McClurg's Decorating Center and I carried into scheduled meeting one of three planks that had been ruined by Trey so that the McClurg's could personally see. Both Sam and Marsheine McClurg were present. We not only stated how "schlock" the installation visually looked, I then outlined the concerns I had for warranty per the Balterio manufacturers installation guidelines (see photo #7). At one time when my wife was discussing her displeasure of seeing a joint just ¾ inches from the baseboard Mr. McClurg flippantly replied, we sell rugs too. In the end, all the McClurg's were willing to do is return to make an attempt to adjust the square end of the shoe molding, replace the T-Molding and write us up a personal warranty. He flatly refused to take up and correctly lay the planks that looked cobbled up where they met the walls. Yes, our blood pressure went up. We agreed to Tuesday, February 17th as the day to retro fit the T-Molding and shoe molding. It was that or nothing at all. The crew was a no-show on February 17th with no phone call and could not be reached. On Friday, February 20th Sam McClurg arrived at the appointed time with Trey (the installer) and the helper he had at the time of initial estimate in tow. The retro fit of the shoe molding was completed and the T-Molding replaced. Mr. McClurg did hand me a personally written full installation warranty by McClurg's Decorating Center signed by him which both I and my wife feel is worthless. In conclusion, be sure to look at the last two photo which is how the installer left the T-Molding (glue has oozed out the entire length of the T-Molding).

It all went very smoothly. A couple of days to remove all of the old flooring and several days to install the new floors. It took about 6 or 7 days for the complete job.

I would give them top marks across the board. They were excellent. I would use them again.

They were just excellent. They are local and just have a great reputation. I would go back again if I had a need.

The floor looks beautiful! The plumber finished removing the toilet and sink vanity early, so I called McClurg's and the workman came over within the hour and had the job completed in about 2 hours. Everything looks great. This is the second time I have used McClurg's and both times I have been very satisfied . Everyone is pleasant and helpful.

Mcclurgs did excellent work on the floor. I am completely satisfied and I have no complaints at all. They treated us OK. They are a really good company. I could not be more pleased at the way things have turned out here. I also thought that the pricing was pretty fair as well. Yes, I would recommend them.