Larrys Heating & A/C

Description of Work: Larry's sent over a technician to take some measurements of our old furnace so when we called that we were ready for a new furnace (and air conditioner) they were able to start cutting and forming tin for the installation so when they arrived they just had to remove the old furnace install the new one and do minor tin work to make it all fit like a glove! We will also be installing a new A/C unit when our funds are replenished so for now we had Larry's remove our old one as it would not work with the new furnace and thats why we waited so long to install the furnace so the weather would hopefully stay cool and we would no longer need our air conditioner turned on. Not having to do it they were kind enough to repair the exhaust tubing on our hot water heater which was installed incorrectly by another company! the tech quickly formed some tin pieces and had it all done in a few minutes. It was amazing to watch these two guys work together, its easy to see they have installed a LOT of furnaces and air conditioners cause they knew what the other was thinking and would stay out of each others way at the appropriate time and worked very smoothly around one another. They were in and out of here in less than six hours i think it was but they will have to be back to install the A/C unit and lines but that should go very quickly.

Description of Work: I called to replace my dryer after the drum stopped tumbling. I was told they had a dryer on sale for $349.00. That was within my budget, so I asked to have it delivered and installed, and the old one hauled away. They set up an appointment for the following day. When they arrived, they were almost 45 minutes late. One delivery person was the rudest imaginable: He was curt, abrupt, foul-mouthed, and quick to anger. The washer/dryer set is in a built-in cabinet, and requires some maneuvering to get out. He snapped at his co-worker when the man offered some (accurate) advice on how to get the machine out: "I'll get it! Just chill the *Expletive* out, alright?! I'll handle it!" This man never did remove the old machine completely, saying instead it would require a special tool to take the door off. (The "special tool" turned out to be a Phillips screwdriver). He told me the new machine wouldn't work because it had to vent straight down. Faced with the seeming impossibility of placing the new machine in the dryer's current location, I asked him (I later found out his name was Dustin), to come downstairs, where the washer/dryer combo had been originally when we moved in, and tell me what I needed to do to make it work. He resisted, and I finally coaxed him about halfway downstairs. I said, well, obviously, we can't put the dryer in downstairs today, since I'd have to move some furniture, etc. He said, "Alright, goodbye!" and prepared to leave. I said, hey wait a minute, I still need to know what I need to do to prepare. Finally he came downstairs and very briefly and unhelpfully barked out; I'd need a 220V line and I would have to re-route the ducting to be able to install the new dryer. I still really did not understand what I needed to do, but with his temper and attitude I was afraid to ask more. They left so abruptly they forgot their clipboard with their sales tickets. In the meantime, I called to complain to the company about this man's behavior. I was told the reason they had left so abruptly was because of the way my house "smelled." Now, I do have 5 cats, 4 rabbits, and 2 dogs. Most people can, upon entering the house, tell I have animals. However, they are kept very clean at all times and are all in excellent health. Sometimes, however, there is some litter box oder, as any cat owner will tell you. "I beg your pardon?" The woman said: "The smell in your house was overwhelming, and they had to leave." I once again disagreed, and described the delivery person's rude behavior. The woman was apologizing for this just as the men came back for their clipboard. I asked what the man's name was, who was so rude. He claimed it was "Mike," which the woman on the phone said was a lie (this made 2 lies, including the screwdriver). I asked if they could send someone else back with the right tools and a dryer that vented straight down. She said they had another dryer for about $400 in stock that would fit in the space allowed.