Waterbury Heating & Cooling Inc

Finished everything in half a day. Cleaned up their work area - couldn't even tell they had been there.

One day turnaround to get a plumber. He was able to come even earlier than expected. He was very knowledgeable about his trade and current codes. My old water heart was 20 years old. This required additional expense I wasn't expecting. On a personal note - if he had been a doctor- I would say he had "no bed side" manners.

It went great. Didn't take very long, cleaned up the lint that was removed

Very punctual and courteous . Professional and everything works as they explained

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Our furnace went out on one of the coldest days of the year. I called the Waterbury emergency number on a Sunday, and Dave S. was here within a couple of hours (I was warned in advance that there were a couple of calls before us). Dave was very friendly and professional. He found a loose wire causing the problem, tightened the connection, and inspected the rest of the unit. All in all, this took under an hour. We are very pleased with the service. Thanks!

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Their service is efficient, dependable, professional.

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This was a very difficult problem to find the exterior vent location of our basement level dryer. The vent was found by taking a couple of boards off the front stoop and there it was. A good place actually but there was a screen at the end of the vent and it was completely plugged. I was very impressed that they did not give it up. So now for future issues we know where it is. I was so impressed that they could even locate it. Failure to do so would have cost us a new clothes dryer.

No work done.

overall the job was preformed by professional an thoughfull installers They were on time neat and clean eplained just what they were going to do and in a timely mannor

I was only getting an estimate

The first time we called, they were so busy that we left a message on their answering service requesting a call back...except they never called back. We re-iterated that we are literally next door to them (we can see their offices from our living room window) and they still couldn't make the effort to return our call. The second time we requested their services for our basement re-model we again re-iterated that we are their neighbors (not bringing up the last time we called) and they put us on hold for 5 minutes while they called one of their plumbers...when she came back to us she promised he would be there before noon that day. It was 2pm and we called again and had to remind them who we were and that no one had stopped by. She put us on hold for more than 5 minutes while she notified the plumber, when she came back she said he was stuck at a job where there was complications but he should be there soon and he would call before he stops over.....he never called...even to this day to apologize or ask if we still needed someone to come over. I think it was very unprofessional to never return our calls or follow up especially because we are their neighbors and we told them we wanted to give them our business. We felt everybody deserves a second chance and they struck out.

We purchased a Lennox Heat pump from Waterbury a few years back and it has been a nightmare ever since. It started with the deliver. They promised it by a a certain date and after a month of complaining we finally received the unit. (we should have canceled the order at that point!) Every change from heating to cooling or cooling to heating has required a service call to get the unit to work. There is always some minor reason according to them. My feeling at this point is they are not qualified to do this work,Lennox heat pumps are junk or both. I will never do business with this company nor buy a Lennox system again. (I am planning on replacing the furnace this year so both have lost a sale!!)