WASTE MANAGEMENT

This is my weekly garbage collection and recycling collection company. The employees that actually do the work - picking up the garbage and recycling, are great. They are very accommodating and friendly and provide great service. The management is typical of large organizations. They are more interested in money than customers. In my opinion, their prices are too high and are steadily increasing. I have one recycling container and one garbage container and the cost is over 80 per quarter. In addition to the base cost of 57.90, they add an additional fuel/environmental charge of whatever they feel they can get away with. My last bill had a fuel charge of .$18.92. This is over $6.00 per month for each and every customer they have on their route. Excessive? I think so.

I received a quote from Waste Management on June 22nd as we were moving into a new home. The email states "The first invoice including the set up fee would be estimated at $98.00". However, when I received my bill it was $159.00. I understand this was an estimate however $159 is a far cry from $98. There was a charge of $29.32 for fuel/environmental charge and when I called (waiting on hold for 10 min) I was told this was every month. I was not informed of this charge when I first inquired about service and the price was one of the reasons I chose Waste Management over other companies in this area. I had to call 3 times to even get my garbage cans and then of course every time I had to wait on hold for at least 5 min. I received service 7/15/11 and on 7/22/11 my can was not picked up. I called in again and was told there was a driver note stating the garbage wasn’t by the curb at 7:20 am. However, I put the garbage out the night before. Every time I have had to call customer service which has been 5 times since 7/8/11, I have had to wait on hold for at least 5 min. This company's service has been horrible and they were very dishonest about their fees.