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Thorson Heating & Air Conditioning

Heating and Air Conditioning, Appliance Repair, Remodeling - Modular & Mobile Home,

About us

We provide service for all types of dwellings including residental, light commercial, mobile homes, and rental properties, as well as our full in-house sheet metal shop to cater to your creative side.

Business highlights

81 years of trusted experience
Emergency Services Offered

Services we offer

Service and installation of heating and air conditioning equipment including but not limited to gas and fuel oil furnaces, central and window air conditioners, heat pumps, boilers, and in-floor heat systems. We also offer sheet metal fabrication and welding, water heater and fireplace service.

Services we don't offer

Plumbing, duct cleaning, water heater installation, fireplace intsallation

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.922 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
5%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-22 of 22 reviews

John T.
08/2022
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
First time I met Mr Thorson was on a Friday evening around 7pm.. Our AC stopped cooling and it was June 2021. Mr Thorson responded after hours and fixed our unit. He was quick and efficient, and reasonable. The next year (2022) the AC crapped out again almost to the day one year later.Again Mr Thorson responded and got us up and running. This time we decided it was time for a new unit. The unit has been installed and works great, Jackie and her assistant replaced my heat and ac unit. They did a great job. I highly recommend Thorson Heating and AC, price quality and ease of communication are top notch and I have a hometown company that I can count on for my duration. If you are thinking of having any heating or cooling work done include Thorson's in your process.
Description of Work: new heat and cooling system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lori M.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Jackie answered the call around 9:00 and said she would be out that afternoon. Came earlier than I expected. Had problem diagnosed within 5 mins. Small repair made and Freon added as it was low. We're "chilling" again! Offered suggestions for preventative maintenance to keep us going in this almost 30 year old unit as we know it's just a matter of time. Thanks!! Great service and recommended to a friend the very next day for their furnace.
Description of Work: Central air unit not functioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Dan D.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Jackie went through a thorough preliminary exam and determined the problem. She tore down the furnace and repaired the malfunction without replacing any parts!
Description of Work: Jackie was on the job at the promised time. She was very courteous, very professional and very thorough! Our furnace had been poorly functional for some time and finally gave up. With Jackie's knowledge and skill we now have a working furnace again! I would highly recommend Thorson Heating and Air Conditioning to anyone reading this!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Mark R.
10/2016
5.0
appliance repair
  + -1 more
Jackie showed up and diagnosed the issue. She was very thorough in making sure she had the proper diagnosis of the problem rather than guessing on replacing parts. She replaced the gas valve. Very efficient. I was impressed with her ability to fix a furnace that is probably older than she is. I would definitely do business with them again and would recommend them very highly.
Description of Work: The furnace was not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dan H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
This is a new house and we original contacted a different contracted our realtor recommended. After the failed to show up for two scheduled appointments I returned to Angie's list and founds Thorson's Heating and Air Conditioning. The showed up when the were scheduled to arrive and did the work quickly.
Description of Work: Our high efficiency furnace was leaking water on the floor. The diagnosed the problem and replaced the Mixer Box Collector.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kevin B.
12/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Jackie came and inspected funace. Repaired igniter. Cleaned some stuff up inside it and gave it a good going over.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Bethany N.
11/2015
4.0
heating & air conditioning/hvac
  + -1 more
They did just fine. They did a good job. I've used them for over a few years. They had to come back a few times. That was just a little time consuming. I'm not really holding it against them because maybe that was required to troubleshoot the issue. The pricing was fair. I would recommend them. They provide good service and they're knowledgeable.
Description of Work: They fixed an issue with an air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Donna B.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$105

john S.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced our furnace and AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sara M.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I've had Thorsons out twice, and both times they were excellent. Would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Kim J.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were very fast and reliable in their service. Jackie was wonderful. My furnace died before the agreed upon date and they sped up my service to get me in earlier.
Description of Work: They installed new furnace in very old home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Jim M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
On time, very professional, quick.
Description of Work: Recharged AC system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Jennifer M.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
We called Thorson's thinking that our furnace needed repairs. They've done a good job with small fixes in the past. However our furnace was over 25 years old and we've expected it to die. This time our heat exchanger was cracked, so there was no more fixing. It was late in the day on Friday, so they brought us several space heaters and we talked about starting a replacement project first thing on Monday morning. They offered us an option to get a more efficient, better model of furnace that was a floor model at a discount and also offered us a discount for doing the humidifier at the same time. Everything went smoothly. The furnace was installed and turned on by the end of the day on Monday. By Tuesday, the job was complete. They not only did the installation quickly and expertly, but they cleaned up after themselves, leaving the furnace area as clean, if not cleaner than it started. We're impressed with this third-generation family business. They take good care of their customers. We can't recommend them enough!
Description of Work: Replaced a failed furnace and installed a humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Lucy G.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
They came promptly and were done in anticipated time frame. All went well.
Description of Work: New furnace installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Andrew H.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Great service from a family business. They helped me choose the right products for my needs and budget. Work was completed in a timely fashion and they took the extra step to request the rebates for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

JG L.
08/2013
3.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Good and not-so-good. A very nice young lady (the owners daughter) arrived promptly and did some troubleshooting, then replaced the part, which she had on-hand, and the AC worked. We chatted a bit, and I mentioned a loose connection on my exterior unit. She looked at it & said it only needed to be trimmed & re-tightened, which she would do. Some time later, I checked outside to see if she was still here, and she was - still working on the exterior AC unit even though she said it would only take a few minutes. She eventually left, and said that she would get me some cost information on a new furnace (which I had asked for), and would also give me the Angie's List $5 discount. When I got the bill, I noticed a $60 additional charge for labor. I've had other furnace / AC work done over the last few years, and they always seem to get the job done in their 'minimum' job time. I called Thorson to ask about it; spoke to Mr. Thorson and he said he would check into it. I called him a few days later & was informed that "she probably did some other work." When I paid the bill, I again asked that the extra $60 labor fee be explained, and also asked that information be sent to me about new furnace options. It's been over a month, and I've heard nothing from them. My problem with this bill is that I feel that I've been billed $1 per minute for her to do things that I could have easily done myself. I think that she fixed the loose connection and also sprayed the exterior unit clean. That's great, but I didn't ask for that to be done, as I could do it myself. When chatting with her, I'd mentioned that I was an avionics troubleshooter on helicopters, so she must have been aware of my capabilities. My summary is that that if she had performed these minor fixes quickly and free, I would have been singing the praises of Thorson Heating & Air Conditioning. Instead, I feel that I paid a lot for some simple fixes that I could have done myself, and I am disappointed in their lack of communication (which seems 'extra' strange since they know they'll see a rating on Angie's List).
Description of Work: My AC was not working - Thorson replaced a component in the furnace to fix it.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$155

Response from Thorson Heating & Air Conditioning
Thanks for your response (removed member name), but I’m sorry to hear you’re unhappy. I do believe this is all a miscommunication. Rob had left a message about scheduling an estimate, we had not heard back so we figured you had changed your mind about having an estimate done. It really is of your benefit to install a furnace this year because of the energy rebates, no matter who you have install it. As for the work done on your air conditioner, you were only billed for the time it took for the work to be completed. Since your call was the air conditioner not working, I first had to diagnose and fix the problem (replace the transformer) as well as fixing the exposed wiring outside before continuing to check the air conditioner. With our professional service I go above and beyond to make sure your air conditioner is working at its optimum efficiency. If I didn’t, I would get complaints that I was just there to fix it, but it still doesn’t work efficiently because the filters were dirty or the Freon was low. On average a service call would be checking the filter, washing off the outdoor unit, checking the Freon, etc to make sure it is running properly. The time allotted to do this does not include time to diagnose and replace parts for units not working. If we worked for free we would not be in business. I have no doubt as an avionic mechanic that you would have been able to fix the air conditioner yourself, but when you called us we have figured that you have chosen to have it professionally done.

Robert W.
07/2013
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
We could not find anybody that could do the repair. They would work on it and charge us a lot and it still did not work. I called Thorson heating and air and they sent out Jackie. She immediately saw the problems and went to work and worked very hard to do it right. The air conditioning now works the best ever and everyone in the building is very comfortable for the first time in two years.
Description of Work: Repaired commercial air conditioners

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Thorson Heating & Air Conditioning
It makes me happy to hear our customers are happy. Thanks for your review!

James M.
07/2013
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Called Thorson's around 11:20am on Monday morning. Technician Jackie was at our house at 2pm the same day! She discovered that our unit had an internal fuse that had blown shutting down our system, while our electric box circuit breaker remained 'on'. She got the fuse replaced, checked out the rest of the system. Had to blow out a clogged drain hose. Also replaced the filter, checked freon levels, cleaned inside and outside units, etc. She spent about a hour and a half total working on the unit. It's Thursday night now, and all is still working great! I would definitely call them again without hesitation!
Description of Work: Repaired dead central AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

Response from Thorson Heating & Air Conditioning
We are glad to hear you were satisfied with our service. Thank you so much for your feedback, we're always trying to improve!

Matthew K.
07/2013
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
I called on a Wednesday afternoon because my heat pump wasn't keeping up with the warm weather. Jackie was able to come out the very next day, which I thought was very responsive. She was able to find the problem in rather short order and went to get the part and had my heat pump back in working order yet that day. It's been working fine for several days now. I asked her about an estimate on some other work in my basement. She took some notes and said she'd have Rob come out to quote the work in a few days. He was a bit late for our appointment, but was apologetic and an all around nice guy. We had a good conversation about my options and how he would price them. His quotes were fair. I have yet to decide how I'll proceed, but I have certainly had a good experience with Thorson so far.
Description of Work: Provided service for a malfunctioning heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Thorson Heating & Air Conditioning
We always appreciate feedback to help us improve. Thank you for your review, and we look forward to doing business with you in the future!

Dianne E.
06/2013
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Mr. Thorson was great! He arrived on time, called ahead to let me know. We had previously had another provider come out on an emergency basis because the leak was causing carpet damage. This other person essentially left us right where we were, except $140.00 poorer. Mr. Thorson quickly diagnosed the problem, came up with a creative solution (giving us time to save up for a new air conditioner and saving our carpet for this summer at least!) and was professional, helpful, and knowledgeable. Mr. Thorson, not only called ahead to let me know when he would arrive, but he called the following day to see how things were going. Our air conditioning is running much more efficiently, and as I understand it we can expect our heating to also improve with this cleaning of the coil. I would highly recommend him and will definately use his services again.
Description of Work: He diagosed and repaired a leaky coil pan, completely cleaned the coil, replaced coolant etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from Thorson Heating & Air Conditioning
We are very pleased to hear about your great experience and want to thank you for your review!

Susan T.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
Very well.
Description of Work: Service was prompt and professional. Service person was helpful. polite, professional and informative. Price seemed fair for the work done and the product installed. (a new thermostat). Overall, very satisfied with the work done.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Jennifer M.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
We called and they sent someone within the hour. She immediately identified the problem and made the repair. She even took the time to talk with us about the future care and outlook of the furnace. We were very impressed with her professionalism and skill.
Description of Work: They replaced a broken ignition switch, allowing the furnace to get back to working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

    Contact information

    636 E 3rd St, Sioux Falls, SD 57103

    www.thorsonheatinginc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Appliance Repair,
    Remodeling - Modular & Mobile Home,
    Basement Remodeling,
    Propane Sales Services,
    Metal Fabrication & Restoration,
    Natural Gas Lines,
    Fireplaces,
    Chimney Caps,
    Welding,
    Water Heaters,
    Appliance Repair - Small

    FAQ

    Thorson Heating & Air Conditioning is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Thorson Heating & Air Conditioning accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Thorson Heating & Air Conditioning offers free project estimates.
    Yes, Thorson Heating & Air Conditioning offers eco-friendly accreditations.
    No, Thorson Heating & Air Conditioning does not offer a senior discount.
    Yes, Thorson Heating & Air Conditioning offers emergency services.
    Yes, Thorson Heating & Air Conditioning offers warranties.
    Thorson Heating & Air Conditioning offers the following services: Service and installation of heating and air conditioning equipment including but not limited to gas and fuel oil furnaces, central and window air conditioners, heat pumps, boilers, and in-floor heat systems. We also offer sheet metal fabrication and welding, water heater and fireplace service.
    Plumbing, duct cleaning, water heater installation, fireplace intsallation

    Contact information

    636 E 3rd St, Sioux Falls, SD 57103

    www.thorsonheatinginc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed