The Cell Phone Guy

My mother was given a “new” screen and noticed there was a small crack in the corner. She called to tell them and they said they were closed for the night and to bring it in the next day. She brought it in and the owner said she would have to pay for extra repairs THAT THEY CAUSED. They gave my mom a cracked screen and tried blaming her for it. So if you want to leave with a cracked screen, come here! OOOO and they “backed her stuff to the cloud” and she lost over 11,000 pictures and all of her contacts. Their response- “it’s not their fault info was lost” AVOID THIS PLACE LIKE THE PLAGUE THAT IT IS They quoted us a price of $130 and we left paying $223 after hidden fees. She left with a cracked phone just like she came in and now she lost everything on her phone. Read the reviews on any site and you’ll see just how crooked this place is. We are going to the business bureau and suggest anyone else who got screwed over to do the same. Get this place shut down before anyone else loses money

I unknowingly arrived 30 minutes before the store officially opened but the door was unlocked, and though he was the only one there at the time the owner Tyler was more than happy to help me. He took time to explain my options for a new-to-me cell phone and discussed a tablet trade-in along with options for ipod repair. I left briefly and checked with other stores in the area. The prices were about the same wherever I went, but his service truly set him apart. I returned within 60 minutes to trade in my used tablet and purchase a cell phone along with accessories. He helped me understand options with my cell phone plan that the carrier's salespeople had glossed over and pointed out a few things about my data plan that I wasn't aware of. When I returned to the store to complete my purchase there were numerous employees present and everyone was courteous, helpful, and professional. I have already recommended this store to 3 of my friends and will continue to do so.