FAMILY VACUUM REPAIR

2.0(
1
)

Vacuum Cleaners, Electrical

About us

We are family owned and operated and have been in business since 1996. With no employees, we have no one to cover us for vacations, so we sometimes close on holiday weekends. Please, call first to be sure we will be open, if you're coming from a distance.

Business highlights

29 years of trusted experience

Services we offer

We repair and sell vacuums and shampooers. We also have many parts in stock, new and used. We provide free estimates. Most repairs are done in front of you, while you wait. We are the factory authorized service centers for many models of vacuums. Eureka, Electrolux, Dyson, Hoover, Royal, and many more.

Amenities

Free Estimates
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Write a review
Showing 1-1 of 1 reviews
Kim T.
09/2013
2.0
vacuum cleaners
  + -1 more
The owner never stated that there was a no return policy nor was it stated on the receipt. He said if we want to be able to return something go to Walmart.
Description of Work: Offered us a used floor model rather than a new one out of the box. He convinced us the vacuum would work fine for our type of carpet. When we were not satisfied with the vacuum's performance on our carpet & tryed to return it the owner stated "it was now used so they could not take it back".
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$100
Response from FAMILY VACUUM REPAIR
We have to confirm this review is true and accurate, seems there are two sides to this story. The vacuum she bought was not a floor model, it was new, taken out of the box and put together in advance. We always offer to take out another and put it together in front of the customer. She may have chosen not to wait, but it would have been her choice. We do have a sign posted that says no refunds, exchange only. She refused exchange. I believe the "F" rating she gave us was because she thought she could bully us into giving her money back. Once again, we would have exchanged it for her. The vacuum we sold her still works, just pushes hard on the carpet she bought, extra plush type with a thick pad. All vacuums with enough suction power to clean this type of carpet will push hard. The alternative is to get a vacuum that won't clean the carpet, and we don't sell those. The bad review should have been for the carpet salesman. Beware when shopping for new plush, expensive, specialty carpets. Take your vacuum with, and make sure to test it with the pad under it.

    Contact information

    826 W 11TH ST, Sioux Falls, SD 57104

    www.familyvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Vacuum Cleaners,
    Electrical

    FAQ

    FAMILY VACUUM REPAIR is currently rated 2 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    FAMILY VACUUM REPAIR accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, FAMILY VACUUM REPAIR offers free project estimates.
    No, FAMILY VACUUM REPAIR does not offer eco-friendly accreditations.
    No, FAMILY VACUUM REPAIR does not offer a senior discount.
    No, FAMILY VACUUM REPAIR does not offer emergency services.
    No, FAMILY VACUUM REPAIR does not offer warranties.
    FAMILY VACUUM REPAIR offers the following services: We repair and sell vacuums and shampooers. We also have many parts in stock, new and used. We provide free estimates. Most repairs are done in front of you, while you wait. We are the factory authorized service centers for many models of vacuums. Eureka, Electrolux, Dyson, Hoover, Royal, and many more.

    Contact information

    826 W 11TH ST, Sioux Falls, SD 57104

    www.familyvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM