AMERICAN EXTERIORS

We were initially contacted by a marketer going door to door and arranged a meeting to get price estimates for new vinyl siding and seamless gutters. This person indicated that we might get better pricing if we agreed to some sort of endorsement or posting in front of the house. We have never contracted anyone to complete this type of work before so we were interested in an estimate even though our current siding is in good shape yet. Our gutters do need to be replaced, however. Another rep contacted us a few days before the meeting to make sure we still wanted to proceed. Two people arrived about 10 minutes earlier than planned, one a trainee. This actually worked out well since they used the time to measure the house, and it allowed me time to return home for the meeting. The representative was from the Omaha NE area versus Sioux Falls SD. The rep was very personable and knowledgeable although the sales pitch was a bit on the aggressive side. The siding quality appeared to be good, all work would be completed by company personnel, and the siding came with a transferable (one new owner), life-time guarantee. Ultimately, we didn't like the way the vinyl channels would stick out from the door and window frames and the pricing was much higher than expected. After thoroughly explaining the qualities of the siding, the rep started the discussion of pricing by providing us a "national average" for a similar sized house although the assumptions and basis for this average was never explained. Next, the rep provided a "fair market value" (FMV) of what the company would normally charge. We were then offered a discounted price that was only good the day of our meeting. This was over 19% less than the company's normal pricing, or FMV, and included siding, gutters and a work-around for door and window trims. Another caveat was this price could only be offered by this particular rep. The presentation was well scripted and reminded me somewhat of a time-share sales pitch. We never expected a decision would have to be made immediately and informed the rep that we needed additional time to research other products and contractors. Ultimately, the rep shot us the best "deal" which was 31.5% less than the company's FMV. Again, this was only good if we made an immediate decision. I felt the best deal was still about 25% higher then what we would pay a local contractor based on some recent siding work completed for a family member. When we asked about the discount for endorsing or marketing the work on our house, the rep indicated this is simply not done. Pictures of other siding projects completed by the company were provided. We asked if we could visit other houses in the area with the vinyl siding, but this is not permitted due to company policy and privacy issues. The rep indicated references could be set up, if needed. We also asked for an estimate for just the gutters but this was about 2-3 times what I expected to pay for a similar product. Before leaving, the rep informed us we would have another three days to make a decision as long as we contacted the rep before leaving the Sioux Falls area. On the positive side, my wife and I enjoyed the rep who turned out to be a veteran from the Vietnam war, and would actually enjoy spending personal time with the rep if the opportunity ever arose.

Very well, very quiet and hard working. Would gladly have Gary do more work in future

Windows perform great, installed was messy and now we need to redo he trim inside the house and they left a bunch of old and new extra parts in our backyard surrounding the work area.

unknown

Everything went well with the services provided by American Exteriors. They definitely did a quality job. We appreciated that they were talking with us, to see if the job happened, whatever needed to be done. They followed up multiple times making sure that everything was done correctly. We were satisfied. For the price, we didn't shop around, I don't know how they are in comparison to other places. They certainly seemed reasonable but I have no idea what other places charge. I absolutely will use this provider again in the future.

.

.

unknown

unknown

He responded to the request for the estimate very quickly.

They were quick with the response on the estimate and the work was done on time as promised.

unknown

Following the initial consultation and installation of the windows (we could only afford to do half of hour house for $8,500). The lock on the brand new window above our sink broke off. In the 2 years we have had these windows, this window has never been fixed. After having the lock replaced twice, only to break again, we have had to deal with multiple changes in managment/customer service representatives and massive failures to follow up on promised timelines. I have never been so frustrated and disappointed with a company before. With how much we spent on these windows and the awful service we have received, I would never recommend this company to anyone. I am STILL waiting for this window to be replaced. One estimator came out about a month ago, said that the window should be replaced as it was measured WRONG and the reason that it kept breaking is that the window was too big for the opening. Now, we are to find that another estimator needs to come out to judge again - and they never told us about this appointment, we got a email the say before and quot;does this still work?and quot; and since we need it done, we are changing our schedules to be available. So incredibly frustrating. Spent a lot of money, as newlyweds, on trying to improve our house, and it's been an absolutely nightmare. Still dealing with this, 2 years later. Never again.

We love our ‘50s era home…but didn’t love the draftiness of older-home windows. We’ve looked at many different options over the past few years, and feel like we made a great decision to go with American Exteriors when we finally couldn’t take another winter of leaky, inefficient windows. When we met with the salesman, he stepped us through all of our options. Similar to others, the special offer we received was only good for that night, but that didn't bother us much as we were ready to purchase. The process was seamless and went much quicker than we anticipated. We are impressed that it took less than a month from the first visit to the finished install. Not bad for a house full of odd sizes and custom requests! From the salesman to the installers, everyone we worked with along the way were professional and personable. We appreciate how everyone we talked to answered our (at times, numerous) questions and walked us through the process so we knew what to expect. Thanks to their advice and expertise, we felt confident we were making the right choices for our home. Also, the installation crew did a good job cleaning up so we were able to enjoy our refreshed home as soon as the furniture was moved back. It was snowing during our installation, so after the snow melted we did find some small white pieces of paper in our yard, but that did not take more than 10 minutes to clean up. Best of all, we love our new windows. The finished result is beautiful and we loved being able to customize our look and match the style and character of our home. And we are so excited over the increased warmth we’re enjoying in our family room – no more drafts! We can’t wait to see how much we save on our energy bill. The entire process was a great experience. We are already recommending American Exteriors to our friends and colleagues!

.They were very organized and stayed on schedule. The quality of the products is great makes my house like its brand new. I was very happy with their work and service. I would use them again.

The sales pitch was high pressure - buy now or the offer goes away, which I wasn't really comfortable with at all. However, the product seemed like a quality product and the price was in the ballpark of what I had expected to pay for my 7 windows. The salesman was very professional and also friendly outside of the high pressure pitch. We agreed because we needed windows badly and it looked like the best value for our dollars. The initial installation, in late March, was punctual and done in a timely manner, however, the installer broke two windows before they got to our house. He was very apologetic, said this had never happened to him before, and seemed genuine, so we believed him. We were somewhat dismayed to find that, though the salesman had made vague reference to the install including sills and frame, all this apparently meant was that the new window was sealed in place with a vinyl sill covering the existing sill. In the case of one window in our home, this is somewhat concerning because the sill under the sealed covering was rotting and open to the outside. The installer insisted it was fine because it's sealed in, but it would have been better if this had been clear before we had to question the installer. The initial install was complete in a single day, which was nice, outside of the two windows that were missing panes due to the breakage. We were pleased that the installer said he had already re-ordered the two broken windows, and that he'd be back in three weeks or so with the replacements. Six weeks later, after we prompted the supposed project manger, the replacements were scheduled for install. The kitchen window replacement was complete, and the installer did replace the basement window but when he was done, brought me down to show me two flaws in the main pane. He said he wasn't satisfied with that so he would call in a replacement, and be back in three weeks. Again, I thought this was very professional and he was quite punctual for this install as well, but I was beginning to doubt the quality of these windows. Again six weeks passed, and again we had to contact the project manager to get the replacement scheduled. The installer was out a third time, and carefully replaced the window a second time. This time my husband was present for the install. Again, when the install was complete, the installer brought my husband down to see a flaw in the interior of the main pane, and again he reported that he would have it replaced. My husband asked if this was common and the installer said that hadn't been his experience with this company in the past but we were the third house this year he was having to do multiple replacements due to flaws in the glass. Eight weeks passed, and again we had to prompt the project manager to get the replacement scheduled. The project manager seemed to have changed in this time, not that it mattered since neither project manager was proactive about contacting us and getting the replacements installed. On the day of this install, at the time the installer should have been arriving for the install, the project manager called and apologized. She hadn't realized the installer had actually been booked to a siding job for the same day, and rescheduled for a week later. The project manager later sent us a $25 Visa gift card, but as we were on window number 4 for this same window with little communication from the project manager in between installs, we were not impressed. Finally the replacement arrived a week later, with a different installer than we had seen before. He installed the replacement but unfortunately also broke one of the two panes in the center section of the window, so a replacement was again ordered. SIx weeks later, again following our prompting, the project manager scheduled the install. Fifth time was the charm I guess as this window was finally installed in October. As far as quality goes, we still have some concerns. Though the windows themselves are clearly much better than the ones we had before (30-some years old), they have some interesting quirks upon opening and closing, which I would not have expected from brand new windows. The vertically hung ones have to be closed and quot;just soand quot; in order for the latches to actually latch. In the bedrooms this is somewhat frustrating but OK, the kitchen window I cannot close properly for the life of me, although my husband can get it. The horizontal sliders are somewhat better, but one side of the main window in the living room is very sticky and makes a frightening noise upon opening. Even these close with some persnickety-ness - you have to get them just right to get them all the way closed and the latches to line up properly. Overall, I'm not that impressed and would not recommend them to others. The main reason I would not recommend them are as follows: High pressure sales pitch Questionable product quality - although the windows seem excellent, the latches are concerning. No communication from the project management unless we reached out to them. 6 months to complete a 7 window install due to flaws and breakages - raising questions as to quality again.

unknown

They installed the windows poorly and had to come out several times to fix the windows. I had to call them repeatly to get the issues fixed. It was not fun at all.

The initial meeting with the sales manager went fine. The window install was great - fabulous installers! However, one of the windows was missing the gridwork and all of the windows were double hung vs single. We got to keep the double hung (nicer, more expensive) because it was their mistake. A new window was ordered with the gridwork. I called when it was due to be delivered and found out that the order got lost. Consequentially, it took a long time to finally get it right, though they did. We had a few other small issues that American Exteriors was quick to address at no cost to us. The install in the basement went smoothly, no follow up service calls were needed. Overall, we were happy with American Exteriors. In the end we feel like we got nice windows for a fair price.

They built and installed new windows.

They cleaned up so well that I did not even know they were there.

It was very good experience. The windows are high quality and they look very good.

My wife set up an estimate after the company's door-to-door salesman stopped by. The "marketing" guy (not a salesman) met us at the agreed upon time and we began our estimate. We began by listening to the marketing person's pitch about the company and their windows. The company rep was polite, but seemed to want to fast track us into signing up for work. The rep claimed we needed to accept his price within three days but since he was a marketing guy and not a salesman he could extend it seven days for a total of 10. Although the person we dealt with was polite, I could not help but feel slightly pressured by his focus on signing us up. After approximately 45 minutes of listening to him, I insisted he at least measure our windows and offer a price. The rep measured our windows and began calculating a price. Of note, the rep measured two obviously different size windows in a room and somehow came up with the same measurement. I didn't say anything because at that point I had already made my decision to look elsewhere. After receiving out estimate, which was a competitive price, I asked for a brochure on the windows. Our marketing rep said he did not have enough brochures to hand out to everyone and left us with his business card. Sadly, the notebook page that had our measurements and calculations (AND PRICE) was not offered to us to keep. Our rep did say he has only been with the company for 8 weeks, and the company is new to Minnesota. Our rep mentioned a lifetime warranty however, with no company reputation (on this list) I did not feel very secure.