L & M SERVICE SPECIALIST

This past saturday we woke up with no cool air and plans of having a full house/backyard for labor day weekend. Called around, checked here on angies lists and found Land M here in piedmont. I called and they were able to get here pretty quickly actually which was a relief as we had decided to proceed h*** or highwater, and it was already 85 degrees at like 10am, so it was lookin' like the former. Anyways, all told it took them about 30, 35 minutes to make some adjustments and run some tests and they had the AC purring and running better than ever. We were all pretty grateful.

There were three calls on the problem of the and quot;check Ash Panand quot; on the screen. The first one (12/29/12) was to replace the springs and that was done ok. The next one (they did 2/21/13) was for the and quot;check Ash Panand quot; again. We had emailed them on January 7th with this error, basically 1 week after the first service call. I emailed again on 2/15/13 because the issue had not been addressed in over a Month. When they did the service finally on they stated that they cleaned the residue off the pot and replace a switch, which i am fine with. Then, almost 2 weeks later on 3/6, i emailed again with the same issue and quot;Check Ash Panand quot; and on the 3/12, they stated that they cleaned the residue from the pot again. I believe that if this was done properly on the 2/21 call, then there would not have had another call on 3/12, there has not been a problem since, but was billed $112 for the last call. In the 5 years of ownership of our pellet stove, we had never had an issue with this type of problem, so to think that it would have built up carbon in less than a month is hard to believe. Their response - 4/9/13 As per the billing we charged you for repairing your pellet stove. Your question seems to be that the return to remove more carbon build sould have happend on first visit. The answer to this is that we had performed this origanally. On returning we redid this. The main cause we beleave is because of the excesive tension from the spings Quadrafire provided for replacement. As per now we haven't heard of any more problems.