Bailey Plumbing & Heating

I called Baileys to clear a clogged drain. They were booked solid but he said they'd take care of it at the end of the day. I got a call from my wife 20 minutes later and there were a couple guys there from a different company that said they were there to clear the drain. I found out later that Baileys uses the other contractor when they're overbooked. They used a water jet to clear the clog and when I got home there was junk splattered all over the walls and water standing on the floor. They hadn't cleaned anything up and left a total mess. I called them to see what happened and they said they had cleaned everything up and that they'd stop back to see what the problem was. When they came back they said that I was overreacting and that it wasn't that bad, then they left. I called Baileys and explained the situation and he said that he would talk to the other contractor and get back to me. In the meantime I had to pull baseboard off the wall and pull up the flooring, then I had to clean up all of the water and gunk and put fans and a dehumidifier in the room to get the smell and moisture out. The next day I heard back from Baileys and he said that he didn't know what happened and that he'd never had a problem with the other company before. I told him what I had to do to start getting things cleaned up and he said that I just needed to keep the fans and dehumidifier going for a few days and it'd be ok. I asked if someone would be coming back out to put the flooring back down and redo the baseboard and never got an answer. He said that the least the other company could do would be to not charge me and he'd let me know. 2 weeks later I got a bill in the mail for $100. I called Bailey and they said they'd check into it and get back to me. I still haven't heard anything but tore the bill up and threw it in the trash.

The service was excellent. The workers were friendly and knowledgeable.