Larson Manufacturing

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I special ordered a Larson storm door. I followed the instructions in the brochure, measuring between the brick mold on the exterior. After waiting 3 weeks, the door sent is fully 5/8 - 3/4" too narrow for my opening. When installed, per instructions, the latch side of the door does not even reach the latch frame. It took me five days to even get through to "customer service" as they don't answer their phone and you can't leave a message or hold. And they have no contact info on their website. I finally received a response to their email form and was given a number to call. When I called the service rep indicated that if I had measured correctly the door would fit and it was my problem. I offered to send a pic of the door frame with measurement or to work with a Larson rep if one wanted to come out but was told rudely and flatly that no response would be forthcoming from Larson; the door I received fit the Larson specs for a 30" opening; and if it didn't fit there was something wrong with my measurement. The implication was that I was either an idiot that couldn't read a tape or a liar. She suggested I fir out my door frame the 3/4'' necessary to make the door fit. I tried to explain that the doorway is too narrow and any loss of width would make it nonfunctional but she was totally uninterested in any problem I was having or working with me to find a solution. This is second problem I have had with Larson service. Last year, the window on another Larson storm door was broken and it took 3 months to get a new window. At the time, I thought that was an anomaly, but now expect that extraordinarily poor customer service is the norm.