Palmetto Handyman of York

Mr. Ross Dean Alford talked and acted very professional but there were signs that we ignored them. I do believe that some of the pictures he showed of his work was not his own. This was clearly his first time building this on his own. He promised to done in a week and three weeks later he was done. Once the work was completed Mr. Ross promised to return and come out to repair any issues that we found with the deck. o We discovered the deck was never built to code as promised by Ross. There were major issues t starting with platform was not secure to the already standing screen in deck. The support bracket under the deck only had one bolt and it was the wrong type bolts. o Within a couple weeks some of the boards started to pop up because there only one screw securing the boards there were supposed to be two to three o The corner boards had a gap and only to find small wood shim stuck in to hide the deficiencies o The top railing corners were not cut properly and had gaps; Ross stated that once the woods dry the gaps would close but in fact the gaps got wider. o The side rail pickets were not secure four pickets were secure at the top, loose at the bottom and to far apart for code. I reached out to Mr. Ross to give him a chance to fix the issues discovered as he promised but he did not return my phone calls or text. He completed the work in April and I was still trying to him a chance.

Ross over promised and under delivered. He took over 3 weeks for a kitchen backsplash that took a new contractor 1 day to put up. It was a total disaster. Lesson learned...never hire a friend. He blocked me after offering a refund

Ross did an amazing job for us and under the time estimated to complete the job without sacrificing quality. We will definitely use Ross for future projects.

The experience with Palmetto Handyman was excellent! Ross came immediately for an emergency call on a Sunday... was able to stop the leak then came back on MLK day (the very next day) to finish the work. Punctual, professional, & skilled. Was able to finish the work in just a couple hours, did amazing work, cleaned up after the job, & was a pleasure to speak with during the process. Wonderful company!