Sims Appliance Parts and Service, Inc

When I called and explained what I needed the person answering the phone consulted with the technician to find out they could not do what I needed, but instead gave me the number of someone who could. I thought that was really nice that they went the extra mile to help me find someone they recommended to help instead of just saying "No we don't do that type of repair".

The service man came out, determined the problems and ordered the parts. The parts came in about 2 days and he came right back and installed them. Everything is working just right. The service man was knowledgeable and professional.

They started by replacing a starter relay switch to get our freezer going. This did not solve the problem, so he came back two or three days later and put in a fan and an electronic board for the ice maker. The freezer worked fine after this. A few days later, the ice maker spewed water out and they came out a third time and got the problem fixed for no additional charge. The refrigerator has been working fantastic since then and they are dedicated to solving this problem.

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The dishwasher repair was fairly straight forward, a new wash motor was needed. Pricing was very reasonable and repair was done quickly. The high marks come from their ability to repair the control board from my 8 year old Kenmore side-by-side. We had previously identified the board as being our likely issue (through internet research) and had also found out that the board had been discontinued by ALL vendors. All functions of the fridge worked except the cooling fan on the motor underneath. In speaking with Sears' their ONLY solution was to have a technician remove the board and send it off for repair. Not a very good solution when there is not a secondary fridge available! They estimated a 2-4 week turn-around on the board repair and scheduling the technician for a minimum of 2 visits. By searching Angie's List I found SIMS' had an on-site repair technician and upon the SIMS service technician confirming our belief, they worked out a time that they could come early in the morning and remove the board and bring it to the shop for repair and they were able to re-install it later the same day. I can't thank SIMS enough for not just being another plug-and-play repair service. They knew how to actually diagnose and repair the problem instead of simply throwing a pile of new parts at it and hoping it worked afterwards.

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They came out faster than he said. He had the part with him and repaired it. Everything is working fine now.

It was very good. They did the job and they were very pleasant. I asked them questions, they answered them and explained what was going on. I wasn't charged anything as it was under warranty. They were on time and they were very professional.

He's awesome! You don't get any better than Derek. I trust him to be in my home when I'm not there and he always does excellent work. He is extremely knowledgeable.

Beyond believable! Derek goes the extra mile for service and he puts a smile on my face while he is doing it. Once the appliances were installed, Derek made a couple of service calls to "fine tune" the installation. He wanted to make sure that we understood how to operate the new appliances and that they were operating at their peak performance.