Plumbing Solutions

I contacted the provider to schedule a visit to provide an estimate for installing a water heater purchased from Home Depot. The provider said there would be a charge of $59.95. I replied that Home Depot had not mentioned that. I called Home Depot & was told there should not be a charge for the estimate & they would call the provider on my behalf. I asked if they could recommend another provider and was told Home Depot only uses this provider. I replied that I was not comfortable going forward with this provider and that was the end of it.

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unknown

The 2 men that came out, found the problem quickly and fixed it.

I called plumbing solutions at 7 pm on Friday night after a report of a broken water pipe and water gushing out of the house. To my surprise someone answered the phone. They apologized that they could not get out tonight but were able to come out and fix the pipe Saturday morning. This was at a time when all plumbers were backed up with frozen pipes bursting all over Columbia. I have used the Company several times since then for various plumbing needs. Prices are fair, services are very responsive and it is refreshing to have someone answer the phone every time that I call and get an appointment the same day.

The good part about the company is that I got an appointment the next day and the technician that come to the home was very courteous and continuously worked the entire time he was at my home. The problems first started when I called in for an appointment and explained my issues with my well pump. I asked if they wanted to know the information on the size of my holding tank because I live in a very rural area and if they needed supplies the travel time alone for a round trip would be 1 hour. I was told no, that the technician would determine what he would need when he got to the home and that they had suppliers in the area to get what was needed. The technician got to the home and checked underneath the home for leaks. Upon finding no leaks he said it appeared as if the holding tank needed to be replaced as well as the switch and pressure gauge.. He said he had brought a new switch and a pressure gauge but would have to get a new tank from the supplier. I had a 20 gallon tank but my water pressure was low and I wanted to increase the pressure so I asked if we were going to replace the tank how much additional would a 32 gallon tank cost over a 20 gallon tank. He said about $30. I said let?s go with the bigger tank and asked for a price quote. He quoted $742.50 which included the 10% senior citizen?s discount. I said that seemed high and he said that the cost included the parts, his labor at $195 an hour plus the cost of a repair visit and that was the best he could do. I agreed and he then asked for the nearest Lowe?s location. He left and 1 ½ hours later he returned. When I looked at the box for the tank it was a 20 gallon tank and not 32. I asked why I did not have the 32 gallon tank and he said the 32 gallon tank was $150 higher than the 20 gallon tank so he got the 20 gallon tank instead. I said then that must mean he would reduce his original quote. He said no that the price he quoted me was actually for a 20 gallon tank. When I said I did not want to put the 20 gallon tank in because I wanted the additional pressure, he called the office and they gave a further discount of $42 dollars and the repairman said he could improve the pressure because he was putting in a 30/50 switch to replace my existing 20/40 switch. The repairman replaced the tank, switch and pressure gauge and it did not fix the problem. The technician then heard a sound like escaping pressure or water returning to the well. He then said, ?I wish I had heard that earlier? (which I mentioned to him in the beginning before he started work). He said that my check valve was bad at the foot of the well and that I would have to call a well person because he did not do well work. At that point I told him that although I was better off with the newer parts, I still had the problem and I did not think it was fair for me to be out $700 and still have the problem. He called the office and handed the phone to me and I talked with a young lady and she asked me what I thought was a fair solution. I said, what I thought a fair solution would be would be for me was to pay for the parts and the hour labor that was quoted to put them in. She said she would have to contact a manager and call back. When she called the repairman back, he told me that they had checked with a manager and that the price could not be adjusted and the best they could do would give me a discount on future repair work. Why would I want that if I am not happy with the current repair work? I contacted my well person the next day (Saturday). He came out within two hours, never had to pull the well, installed a $26 check valve in the pipe between the tank and the above ground well entry point, adjusted the pressure in the tank as well as the switch all within 1 hour and charged me $100. I wrote the owner of the company a detailed letter outlining my experience giving him an opportunity to respond. He called me back the next week saying he was going to meet with everyone involved and get back to me. When I did not hear from him within a week I called and left a message asking for the results of the meeting. The administrative assistant called me back and said they were giving me a refund of $450 and were using my experience as training.

Tightening the faucet was fine. I also asked them to check and possibly adjust the pressure reducing valve, as our home had always had somewhat low water pressure. They could not find the valve, which I was sure was near the main shutoff valve. They said it should be located in the crawlspace but could not locate it. After they left, I got on my hands and knees and found the valve right next to the main shutoff valve just outside the foundation wall. I called them, told them where it was, and they returned the next day. Saying the pressure was a little low at approx. 50 psi, they turned it up to the max. I asked if that was too high, and they said the valve would not allow the pressure, even when dialed up to the max, to become anywhere near the danger point. Since then, we have had a faucet replaced due to a sudden slow drip. The plumber, with an A rating with Angies List, mentioned that our water pressure was quite high. When I asked him to check it, he found it to be about 110 psi, and according to him, very close to being troublesome. He said that could have been the cause of a suddenly dripping faucet. Bottom line is that I should have been suspicious of a plumber who could not find a pressure reducing valve. I have replaced two faucets (kitchen and tub) due to slight leaks, and the cause MAY have simply been water pressure adjusted to a higher than normal level.

awful!

They were punctual to give me the quote, but their price was way too high for me.

I picked this company because of positive reviews on Angie's list, and the fact that they supposedly give out free estimates. We called them on a Friday and made plans to meet them at our house on a Monday. They didn't show up. We called and were told they had forgotten to schedule us. That they'd come to our house the next day. That we would be a "priority" and that they'd call us in the morning. When they hadn't called by noon the next day, I called the number we'd been given and the plumber who answered had to call me back twenty minutes later because he was on another job (I guess we weren't really a priority?). When he called back he seemed surprised and annoyed that I'm apparently on the other side of town, although we'd told them our address when we called on Friday. I was up front with him and said we were possibly only getting an estimate. However, if the price was right, I would have had them fix my problem on the spot. The plumber said he'd come out to the house for an estimate although he made some comment about having to burn his gas to get over here. This was confusing, because we were told they charge a separate $40 fee for coming out to the house which I would have paid. However, the plumber said this wasn't true. They appear to be very disorganized. I told him I'd keep waiting at the house for him to get here. He never showed up, and never called me back. I'd have had no problem with them telling me that I lived outside their range, but I have a big problem with having waited at my house two days for them to never show up. They may be great plumbers, but I obviously won't call them again. Incidentally, when we realized this plumber wasn't going to show up we contacted another plumber on Angie's List who came out and fixed the problem the next morning in an hour. So this company lost an opportunity with thier poor customer service.

It was a great and complete job.

I thought it was very good. They did exactly what I needed to be done. The price was reasonable as well.

He did a good job. He gave us different choices and recommended a more cost efficient fix to the problem. He was kind and courteous as well.

They did not level it or clean up as well as I thought they should have.

They worked out fine. They do good work.

unknown

Came back once for the first issue and then we called to have the other side completed as well

The estimate seemed acceptable and professional, and so that was a good experience. Their representative was helpful, friendly and professional. I didn't have them do the work.

The pricing and the year were both very good.

Plumbing Solutions did a great job. The plumber removed the tile, cut the copper water lines, and replaced the valve and faucet. I had two plumbers estimate the job and selected Plumbing Solutions because their estimate was the lowest. He arrived on time, was professional, and finished the job cheaper than the original estimate! I will call them next time I need a plumber. Update: I needed a plumber again so I called them. The person I talked to didn't know if they worked Jacuzzi tubs. They promised to talk to the owner and call me back but, I never heard from them. The inconsistent service makes me doubt my earlier review.

Good honest plumbing company. Performed as promised at a very fair price. I choose this company as the low bidder after taking four bids.

overall they were good. found tile in bathroom needed to be replaced. stated that they do not do this type of work but would come back and reseat toilet for me after work done.