Detailed Excellence Cleaning Solutions

4.7(
122
)

House Cleaning, Home and Garage Organization

About us

We have won the 2015 ,2016, 2017,2018 and 2019 Super Service Award. Weekends weren't meant for house cleaning, and we understand that! We offer cleaning to suit your needs. If you need a one time cleaning or cleaning on a consistent basis, we customize to suit your lifestyle! We have a highly trained staff of professional cleaners, with over 25 years experience in the cleaning industry. We strive to achieve excellent customer service. Our quality far surpasses our competitor's because of our attention to detail. Let us show you the difference we can make in your home with our "unique" cleaning system. We will make your home a "showplace" while providing the best quality & value available in the midlands! We are fully bonded and insured to protect your assets. We look forward to putting our years of experience to work for you. Our mission is to offer a "superior" cleaning solution for every one of our customers.

Business highlights

14 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly

Services we offer

Residential and Commercial Cleaning

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.7122 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
1%
2
2%
1
6%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Write a review

Filter reviews by category

Showing 101-122 of 122 reviews
Eileen C.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Excellent job - I would highly recommend them.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Detailed Excellence Cleaning Solutions
THANKS FOR THE GREAT REVIEW! DAWN
Lynda M.
05/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Very detailed and followed through on every point.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from Detailed Excellence Cleaning Solutions
SO glad you are pleased! Dawn
kim W.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: I am very pleased with Detailed Excellence. I have had several maid services in the past and Detailed Excellence does a great job for a fair price. They take their time (unlike many others) and do it right the first time.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$73
Response from Detailed Excellence Cleaning Solutions
Thanks so much for taking the time to write a review! I know how chaotic things are for you right now! Your business is very much appreciated! Dawn
Jenny H.
02/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$140
Response from Detailed Excellence Cleaning Solutions
Thank you for the review! I will contact you soon so I can make certain that we correct the punctuality issue, I am so very sorry. I know that we cannot be in your home until 3:30 - 3:45 pm every Friday, Unfortunately sometimes the houses that are being cleaned before you may take a little longer or there may be a traffic issue. I looked over your history and did see that the team arrived at 4:20 pm on 2/5/2016, which is about 35 minutes past the time frame. I will do my very best to make certain that this does not happen again. We TRULY value your business and will continuously strive to maintain your 100% satisfaction! Thanks again for the review, Dawn
Nancy C.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: I love Detailed Excellence Cleaning. My house is awesome when they come to clean. Good honest staff.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Detailed Excellence Cleaning Solutions
THANK YOU! We appreciate your business! Hope all is well with the new puppy Lexi, she'd adorable!! ❤ Dawn
Kim E.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned house to prepare for putting up for sale. House was older and needed extensive cleaning. They did an excellent job.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Detailed Excellence Cleaning Solutions
THANK YOU SO MUCH for the great review! It was truly our pleasure cleaning your home!! If you need us in the future for " Maintenance" or a " Move In" or Move Out" clean, or for consistent service on your new home, please do not hesitate to call us!! Dawn
Elizabeth M.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: These guys are wonderful! Very detailed cleaning. Very professional. The owner came with the team for my second cleaning and they were very thorough - even cleaned down between the washer and dryer in the laundry room! So glad to find them and I will definitely continue to use them. They charge more for the first and second cleaning (3 people instead of the normal 2) which makes sense to get the house in order to their standards for regular cleanings. Charges are based on size of house and frequency of visits.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Detailed Excellence Cleaning Solutions
It was an absolute pleasure meeting you.. Thanks for the GREAT review!! Dawn
Micheal Y.
09/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Date of service:9/9/15 Cost of service:200$
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Detailed Excellence Cleaning Solutions
Thank you for taking the time to post a review, I know how busy you both are! Thanks for the great review!!
Sivaprasad P.
09/2015
1.0
house cleaning
  + -1 more
Horrible
Description of Work: 3 ladies came and was in the home for 7 hours, very slow in work, they had a very bad attitude, didn't put trash in the bin, made walls dirty, overall bad experience
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$157
Response from Detailed Excellence Cleaning Solutions
I am truly sorry that you feel you had an overall bad experience. We strive EXTREMELY HARD to ALWAYS be professional to ALL of our customers, and I am very confident in saying that EVERY single one of our girls has the highest standards in cleaning as well as professionalism up to and including management and owners. 2 of the 3 girls that were in your home are very quiet and soft spoken neither of which would ever disrespect anyone, especially a customer. The 3rd person in your home was my business partner, and I can assure you that there isn't a nasty bone in her body! During the estimate, I handed you and your wife my folder with our sales brochure and stated.... This is some information about our company, it's a who we are and what we do, it outlines what you can expect from us and what we expect of you....Upon arrival the team called me to advise me that the temperature in your home was 85 degrees, (On the 2nd page, 3rd paragraph down it clearly states that we cannot clean in temperatures above 79 for the safety of our team members. House cleaning is very physically demanding work! I did advise the team to clean anyway because this was your 1st clean with us and I wanted both you and your wife to have a GREAT first experience! The second issue we ran into was that throughout the clean the little boy that was in the home would take the teams equipment, IE: cleaning products, hand held vacuum, brushes and sponges, and hide them. The team continuously had to leave the task they were on and “hunt for" their equipment and supplies! I believe wholeheartedly that sometimes there is a very common misconception when someone hires a company to clean their home. When people have “neglected” cleaning their homes for any length of time it is not always going to come out in 1 clean. We are house cleaners, not miracle workers and sometimes it may take several cleans to remove the “build up" if you will. As far as being in your home for 7 hours, my teams ARE NEVER PERMITTED to leave before a clean is completed! This company prides itself on living up to our name “DETAILED EXCELLENCE"...... During the estimate I always tell everyone that the first 2 cleans take longer due to us “DEEP CLEANING" your home. We have NO WAY of knowing how long a 1st or 2nd clean is going to take. It is dependent on what condition the home is in. We individually hand clean each slat on each blind as high as we can reach, if you have many windows with blinds this can be very time consuming. The team uses tooth brushes to clean your faucets, fixtures & drains, we use a scrub brush on every inch of your tile, and again, this does take time. I have never permitted anyone that works for me to “RUSH” through a clean just to get done quickly! I would rather the team take their time and clean the home the right way than have you be unsatisfied with the quality of our work. My business partner called to remind you of your clean scheduled for 9/4 and you asked to speak with me, yelling at her saying that you knew nothing about anyone else that you only knew about me. I did not give you the structure of my business, nor the "chain of command" per se, because you never asked about it. I have had customers ask me my title, and how many people work for me before; I have never had any issue giving any information about this business. My customers have to be able to trust who is in their homes, especially while they are not home. I have never had any issue in giving proof of liability insurance; this company is licensed, bonded and insured. EVERY single person that is on the payroll here is "HAND" selected, I have never, nor will I ever just hire anyone to be fully staffed. These girls care about their jobs, and perform it to the HIGHEST STANDARDS there are.... MINE.... (I currently have 20 girls on my payroll other than myself) The very minute I walked out of the customers’ home that I was in I called you. I tried to talk with you about the situation and explained to you that we do not clean walls as part of our "regular" or “Deep Cleaning” cleaning. It is in fact on a "RARE" occasion that we clean them at all, due to certain types of paint and the potential of actually “scrubbing" the paint of the wall entirely. During the phone conversation you stated that we put the “black soot" on your walls. I can assure that we are in the business of removing dirt from our customers’ homes, not bringing it in and leaving it. There is nothing that we have that could have left black soot marks on anything in anyone's home sir. I have never in my entire professional career had anyone speak to me in the manner in which you did. I asked you several times to please stop yelling at me, and you refused. Several times throughout the conversation you asked me if my girls were “stupid" and what was wrong with them that they couldn't “open their own mouths and tell you to turn the A/C down". Situations such as these, in my opinion, are better dealt with by management or the owner so that there is no misunderstanding of insubordination from the employees. (Which I do not tolerate from any of my employees, to staff, each other but especially our customers) I apologize if I sound rude, but after listening to you scream at me for just under 15 minutes I understood that you were not interested in anything but yelling at me. The fact that you gave all F’s confirms that I was correct in thinking that. I take pride in our reputation for being the BEST cleaning company in the Midlands! Detailed Excellence has been chosen by Angie's List to be featured on “Service Town” We have not maintained an "A" rating for almost 4 years for being rude, nasty and “mediocre"! You never once mentioned the quality of our work was poor or not to your satisfaction, you verbally attacked me screaming at me because I should have informed you that there were more people than myself that work for this company and due to my team not cleaning your walls. I feel that your review is VERY unfair to me, this company and the team that cleaned your home. I can only hope that all who read this review and response will let the dozens of GLOWING reviews speak for my standards and the standards of everyone that is employed here! I thank you for the opportunity to serve your house cleaning needs! Best wishes, Dawn R. Warren
James S.
06/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: Detailed Excellence Cleaning provided a one-time cleaning service for the move-out of the house we were renting. During the move-out inspection with rental agency, found two ceiling fans that were missed and not cleaned and the interior of the oven was not wiped out but I was able to clean them with some supplies that I happen to have in my car thus not having to have it deducted from my rental security deposit.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$397
Response from Detailed Excellence Cleaning Solutions
Thank you for taking the time to write a review! I am truly sorry about the areas that were missed, and wish you would have taken me up on my offer to come back out and correct our error! We appreciate your business, and best wishes at your new Command!! Dawn
Thomas C.
06/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: House Cleaning
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Detailed Excellence Cleaning Solutions
Thanks for the review!
mary B.
06/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: I first used them in Dec 2014 and have used them twice a month and more. Totally, totally impressed and they do superb service each time!!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$87
Response from Detailed Excellence Cleaning Solutions
We continuously strive to be "THE BEST" We appreciate your business! Thanks for the great review! Dawn
Karen H.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Started overall cleaning. They are doing a rotation and then continuing bi-weekly. |I'm excited to have thorough cleaning help again!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Response from Detailed Excellence Cleaning Solutions
So glad you are happy! Thanks for the great review!
Carole L T.
02/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Detailed Excellence Cleaning Solutions
Thanks for the good review!! Dawn
VickiLynn M.
01/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: I hired Detailed Excellence for a full house cleaning. They did a good job cleaning the house. I noticed a few things here and there that were missed; for example the tops of some paintings were not dusted and glass faced cabinets in the kitchen did not appear to be cleaned. My wood floors looked great as did my bathrooms and molding, so overall I was pleased. My biggest concern is that when leaving, they allowed one of our cats to escape. I had mentioned to them that he was an escape artist. I had also put him on our screened porch to avoid the issue, but when they vaccumed the porch they let him in. I would not have had too much of an issue with the escape given his history, but even after a warning they did not notice that he escaped.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$300
Deborah C.
10/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: They have been to my house twice. The first visit was an in-depth initial cleaning. The team of two workers did a good job. They came again a few weeks later to do the first routine cleaning. Again, they did a good job. The workers were friendly, worked well together, and completed the tasks on the list for each visit.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Detailed Excellence Cleaning Solutions
Thank you for the good review!! I will work to improve on the quality of clean that you receive! We appreciate your continued business ! Dawn
melissa A.
08/2014
1.0
house cleaning
  + -1 more
unknown
Description of Work: Quality and detail of work was not what I expected based on intial meeting with the owener. They had to send a crew out twice to complete the work and it still wasn't satisfactory. The owners were very professional when handling my concerns.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$150
Response from Detailed Excellence Cleaning Solutions
I was a little confused reading the review...... You stated that we were very professional, then gave us a C on professionalism. When we first received the call that you were not happy with the quality, Sandra immediately went to you home, prepared to correct the issue. Not only could she not complete the " REDO" but was rushed out of your home before she could thoroughly inspect the work previously completed. From my understanding, the product we used was more of the issue than the quality of work done. ( Granted ,there were a few things that were " missed", however you were stating that the cabinets were "sticky") We offered numerous times to send someone out to correct the areas that were " missed" however you told us that you were not " ready" for us to come back, ( I am not certain what that meant...Your first clean was on May 27th, and we could not return until the afternoon of June 6th) Our policy is that we will come out the same day, or following day to correct the issue, however because I strive for 100% customer satisfaction, we were more than happy to accommodate your request. I am truly sorry that you were not happy with the cleaning, we did however offer a free clean for your inconvenience. That offer stands if you decide in the future that you would like to give us another chance. Thank you, Dawn Warren
Arlene W.
08/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: I have been ill and my house needed deep cleaning. The ladies have been to my house twice. The bathrooms needed attention and there has been much improvement. I plan to use their help every other week.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$173
Response from Detailed Excellence Cleaning Solutions
Thanks for the review!
Amanda P.
06/2014
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Detailed Excellence Cleaning Solutions
Thanks for the great review!!
Marcia S.
06/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: I have recently started using DECS for my regular cleaning service so the price reflects my cost for a cleaning every other week. I used to spend every weekend doing it myself. I have been very pleased. They are extremely professional, punctual and easy to work with. I initially felt the price was a bit high for my size house but I have been pleased. I would recommend them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$82
Response from Detailed Excellence Cleaning Solutions
Glad we could free up your weekends!! Thanks for the wonderful review!!
Virginia C.
05/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Them team showed up on time and with all supplies.. Everything went smooth and my house was so nice and clean... I have set a weekly basis cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Detailed Excellence Cleaning Solutions
AWESOME!! WE appreciate your review!!
Melody M.
05/2014
5.0
house cleaning
  + -1 more
great!!!
Description of Work: housekeeping
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Detailed Excellence Cleaning Solutions
Thanks for the review! WE LOVE satisfied customers!!! Dawn

Contact information

2243 Leaphart Roa Unit H, West Columbia, SC 29169

http://www.detailedexcellencecleaningsolutions.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded
Insured
Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Home and Garage Organization

FAQ

Detailed Excellence Cleaning Solutions is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Detailed Excellence Cleaning Solutions accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Detailed Excellence Cleaning Solutions offers free project estimates.
No, Detailed Excellence Cleaning Solutions does not offer eco-friendly accreditations.
No, Detailed Excellence Cleaning Solutions does not offer a senior discount.
No, Detailed Excellence Cleaning Solutions does not offer emergency services.
No, Detailed Excellence Cleaning Solutions does not offer warranties.
Detailed Excellence Cleaning Solutions offers the following services: Residential and Commercial Cleaning
Ask for details.

Contact information

2243 Leaphart Roa Unit H, West Columbia, SC 29169

http://www.detailedexcellencecleaningsolutions.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM