I contacted Tim Dover by phone and he quoted $350 - $400 to come to our house In Anderson, SC to remove honeybees from our structure. My husband also had a separate phone call with Tim. There was no mention at any time during either phone call of a minimum charge of $150 to come to the house. Tim was very eager to use Furman University's name as a reference. As it turns out we had yellow jackets and he advised how to remove them by pouring gasoline in the hive. He then charged a $150.00 minimum charge just for coming to the house. As I was not present, my husband was not aware Tim and I had not discussed this charge and so therefore he paid Tim the $150.00. I have spoken to Tim and expressed my disappointment over the fact we were never informed of the minimum charge during our conversations prior to his arrival. I expressed to him that had I known there was a minimum charge I would have shopped around first. I also advised I would be posting this information on Angie's List.
Description of Work: I contacted Tim Dover by phone and he quoted $350 - $400 to come to our house In Anderson, SC to remove honeybees from our structure. My husband also had a separate phone call with Tim. There was no mention at any time during either phone call of a minimum charge of $150 to come to the house. Tim was very eager to use Furman University's name as a reference. As it turns out we had yellow jackets and he advised how to remove them by pouring gasoline in the hive. He then charged a $150.00 minimum charge just for coming to the house. As I was not present, my husband was not aware Tim and I had not discussed this charge and so therefore he paid Tim the $150.00. I have spoken to Tim and expressed my disappointment over the fact we were never informed of the minimum charge during our conversations prior to his arrival. I expressed to him that had I known there was a minimum charge I would have shopped around first. I also advised I would be posting this information on Angie's List.
Rating Category
Rating out of 5
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
$150
Response from Tim Dover
This person contacted me about honey bees in the wall of her home. After a long conversation and her insistance that the bees is question were infact Honeybees, I explained to her verbally that It would be approximatly $400 to remove the honeybees and repair her home based on a call out fee of $150 plus 2 to 3 hours of labor based on an hourly rate of $100. (This was explained to her) This persons home is a 158 mile round trip for me to arrive at her home only to find out that her honeybees were in fact yellow jackets. In order to save the homeowner money, I charged her the standard trip fee and instructed her husband on several safe ways of handeling his yellow jacket problem. (I could have taken the yellow jackets out alive.... taken them with me, and charged her the $400) I am NOT a lisenced pest control service, and it is illegal for me to spray or treat for pest in someone's home So after 158 miles and several hours of my time I did charge her the Call out Fee. When this person called me three days after the fact to complain, she was very unwilling to have a civil conversation about this matter.
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Service Categories
Pest Control,
Animal Removal
FAQ
Tim Dover is currently rated 2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Tim Dover accepts the following forms of payment: Check,MasterCard,PayPal,Visa
No, Tim Dover does not offer free project estimates.
No, Tim Dover does not offer eco-friendly accreditations.
No, Tim Dover does not offer a senior discount.
Yes, Tim Dover offers emergency services.
No, Tim Dover does not offer warranties.
Tim Dover offers the following services: Honey Bee Removal from Structures