Andy On Call

"I WAS ROBBED" To my now regret...I've used Andy on Call prior and I've also referred the service. Recently I requested service for plumbing repair for my sisters home. I advised the repair person to contact me directly with the quote and for payment. He stated that he could perform the service with a cost of $1350 (replace toilet, replace piping under the home and under the kitchen sink, flush the pipes for back up). He then called me back stating that the cost was going to be $1950 stating that the job would be more extensive. I ended up paying through cash app to avoid a 5% processing fee via credit card of $100. Long story short HE TOOK THE MONEY AND TOLD HIS EMPLOYER THAT WE TURNED DOWN THE JOB BECAUSE HIS QUOTE WAS $2500 AND WE SAID IT WAS TOO HIGH. In addition he played no pipes under the house. He just purchased a toilet w/installation, replaced the outdoor spinket valve and a pipe under the sink and supposedly flushed the line. Kitchen sink is still backing up....WOW!!!!

We have been given nothing but excuses for why a simple barn door assembly and installation cannot be done correctly. They requested pictures and promised me a different contractor to come make adjustments. The ORIGINAL contractors arrived and told me "their boss" wouldn't allow them to make the changes I requested. What happened to "The Customer is Always Right??" I've been waiting 2 weeks for a call from the supervisor. If I could leave a review for zero stars I would.

I used them all the time. The woman that answer the phone and takes a serious job. She so refreshing. As long as they have Joy, I'll keep calling.

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They performed the tasks we asked of them very efficiently. We wanted to turn a small bedroom into a dance studio. We had mirrors that we wanted mounted on several walls and framed out. The work they did was very satisfactory.

I had a leak in an upstairs bathroom that damaged the floor and cabinet in a bathroom and the drywell on the ceiling below. Andy on Call was recommended by the realtor as I was in the process of selling the property. I was out of town and conducted all business with them by email and phone. Service was excellent! They gave me a detailed estimate which included all the materials and cabinet needed for the job. They arrived promptly and expeditiously completed the work. I will use them again in a heartbeat.

We were preparing to sell our house and needed several minor repairs done before putting house on the market. We contacted Andy On Call to get estimate on various services. The lady I spoke with scheduled a time for someone to come out. The day they were supposed to come I waited all day and they never showed up and never called us back.

Took them forever to show up and even longer for a written estimate. Called and reschedule twice, and after work was completed, tried to charge me extra for materials. Said the invoice was for labor ONLY, even though written estimate states labor AND materials.

It's been over 2 weeks now, and they never have called us back. We had someone else do the work.

I left a message on Saturday and they called me Monday morning and had a tech there on Monday afternoon! The tech fixed the problem and was done in short order! Awesome

He was on time. He has good work ethics and good price.

Decided to try 'Andy' because of the Valpak flyer. Phoned the number on the coupon, spoke to a woman and explained what was needed (including the height involved) and she said she would arrange for someone to come and take a look and give me a quote. The contractor would call me to make an appointment. One week later I called again to say I hadn't heard from anyone. 2 days later I got a call, made an appointment, and the contractor came round. He was very pleasant but told me that work on a high roof was not something he would do, but he said he would pass my need back to head office and they would contact me with the name of someone who likely could help. Never heard anything from them, so I found someone else to do the work.

I have used this company one time before, and they were great, so I decided to use them again for some services around my house, I called them on the 29th of March I spoke with a rep and told her I needed an estimate, she wanted to know when I needed someone out I told her before Thursday of the following week, she told me that they would give me a call back, they didn't return my call so I called back on the next Tuesday evening and left a message explaining who I was and that I had called the friday before and asked how come no one had returned my call. Wensday evening I received a phone call from this company they left a message saying someone would be out on Thursday, I called and told them that it wouldn't work because from the orginal call I explained that I needed someone out before or no later than Wensday due to my work schedule and I wouldn't be off until that following Monday, needless to say on one has done a follow up call back and I am very disappointed

Wasted almost 3 months trying to obtain an estimate for varied repairs due to a water leak in my home. On 9/27/12, I provided them with a detailed list of repairs required to eventually be told on 12/10/12 they were no longer interested in the work. This was for an insurance claim and the time period involved in trying to get an estimate has put me right up against the deadline to make the submittal to our insurance company. Note that I was repeatedly assured they were interested in the work after asking on several occasions.

Initial work performed was acceptable but with a few unresolved issues. Follow up was slow, but eventually all issues were resolved to our satisfaction.

Decided to try 'Andy' because of the Valpak flyer. Phoned the number on the coupon, spoke to a woman and explained what was needed (including the height involved) and she said she would arrange for someone to come and take a look and give me a quote. The contractor would call me to make an appointment. One week later I called again to say I hadn't heard from anyone. 2 days later I got a call, made an appointment, and the contractor came round.He was very pleasant but told me that work on a high roof was not something he would do, but he said he would pass my need back to head office and they would contact me with the name of someone who likely could help. Never heard anything from them, so I found someone else to do the work.

They just finished last week. I was very satisfied with the work they provided. They were punctual and tidy. They cleaned up well. They did an excellent job, and they shopped for the best prices for the windows. They saved me a lot of money and did a very good job.

They came by to quote the job, gave me a start and completion date and everything went according to plan.

There must have been a miscommunication internally when we set up this appointment. I was told they would call and confirm a time and they would schedule a time with me. Instead, they just showed up at my house and called me when I wasn't there. I tried to work with this person to reschedule, but he was rude. He complained that he was at my house now and it would be inconvenient for him to come back later. I should have called the office and asked for a new person to come out but I felt like they should do a better job following up with appointments to see how they went. At this point in time, I have hired another person to do the work.