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Pool Medic, LLC

Pool and Spa Service

About us

Nationally Certified Company Owner Operated for 9 years Senior and Veteran Discount

Business highlights

20 years of trusted experience

Services we offer

Pool repairs, remodels & maintenance including vacuuming, water testing, chemical balancing, leak detection, construction.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check

Photos of past projects

Reviews

3.59 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
0%
3
0%
2
11%
1
33%


Rating CategoryRating out of 5
quality
3.4
value
3.3
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Showing 1-9 of 9 reviews

Robert T.
07/2022
1.0
pool cleaners
  + -1 more
They stained our pavers with concrete from blasting, killed my grass behind the pool after I told them to drain it in the drain located behind the pool next to the lake, they put pool ladder back in backwards, came out to change it and got black stains on the concrete around the ladder. They broke the pool lite while either removing it or reinstalling it. I paid for $500 for 30 day monitoring of the pool to supposedly enusure the warranty requirements were met, and I have been waiting almost 2 months for a copy of that warranty,my guess is there is no such thing. After 30 days we still could not use the pool because of the water clarity and chemical imbalance, which we had to pay our pool service to remedy. They did attempt to acid wash the pavers however, they still have plaster stains on them. NEVER, EVER USE THIS COMPANY.
Description of Work: pool needed resurfaced due to age

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$7,800

Martin J.
06/2022
1.0
pool cleaners
  + -1 more
Pool Medic quoted me a price in 3/2022 to upgrade the pool automation on my salt water pool. They required I sign the quote and pay 50% down to begin installation. TWO months later they took my equipment down and started the installation only to realize that they did not include key components in their bid - namely the salt cell and the light kit. They then invoiced me an additional $5200 and refused to complete the installation unless I paid them more money. Avoid this company at all cost.
Description of Work: Pool Automation upgrade

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0
punctuality
1.0

$6,000

D B.
06/2014
2.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Pool Medic, LLC
we have never done any work for this customer we have no records of any contact to this address please contact this customer and confirm

Virginia L.
06/2014
5.0
pool cleaners
  + -1 more
It has been going very well. He has been adding the proper chemicals, as far as I can tell, which also includes the chemicals needed to destroy the algae. Every few days he has been scrubbing down the sides of the pool and vacuuming the sides and bottom of the pool. I HATE doing those two jobs but they are essential to meeting the goal of clearing up the pool. He brought in an electrician to take care of the circuits and other electrical problems. He's a man who knows what he DOESN'T know. That is an important attribute that helps make him a good independent contractor and it has shown in the work he has done for me. He is a very enjoyable person to be around while still maintaining a professional demeanor.
Description of Work: Bob has been trying to turn my lush, algae-green water into crystal clean water. During this process, my power source and the filter timer gave up their ghosts so he had to work on those before he could repeat the earlier work. He is also going to maintain the pool through the summer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Ronald N.
06/2014
5.0
pool cleaners
  + -1 more
The resurfacing job was done in October 2013. We just recently took the cover off the pool and the pool looks great. Bob came out to the house on a timely manner and gave us an estimate. We agreed on a price and date and his crew arrived to resurface our pool on schedule. The process took about 2 days and the pool was resurfaced with the 3M Florida Gem plaster. Bob came back once a week for about a month to test the water and make any adjustments if needed.
Description of Work: Resurfaced swimming pool

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Karen S.
06/2014
1.0
pool cleaners
  + -1 more
I had two pools at the time and he was aware that I did not live in the area to oversee his work. However, my neighbor would fill me in as well as my tenants. He often let the water level get so low that it burned out my pumps, he charged me astronomical amounts for the chemicals. So many chemicals that it was hard to believe my pools needed that much as they are very small. One is only 11x14. It was costing around $100 a month in chemicals alone! My neighbor said many times he would see them drive up to the house look over the fence and then leave, when they were supposed to be cleaning it and checking the chemicals, filling it up, backwashing etc. I guess if it wasn't turning green they left it alone. When I confronted Bob Kaiser, the owner, he got very angry and called my neighbor and quot;noseyand quot;. He has a very bad temper and is very unprofessional in that way. One time he told me we had a leak in one of my pools and charged me several hundreds to fix it. This was after my neighbor reported that the water level was so low the pump was running dry. Instead of admitting he wasn't keeping it filled properly, he just said there was a leak and then profitted from it. One time I was talking with the owner, Bob Kaiser and he lost his temper with me again, and blurted out, and quot;there never was anything wrong with your pool, there was no leak, I just said that to shut up your nosey neighbor!and quot;. That was one time his bad temper got the best of him. So I refused to pay him for the leak. He took me to court over it and I countersued for cheating and lying. Well, beware, he is well versed in how to win a lawsuit. In Horry county small claims court is very formal and you have to present things in the same way an attorney would. It is not informal at all. If you don't know exactly how to act in the courtroom as far as presenting your case, you are going to lose. He even admitted to the judge that he lied about the leak and he still won! There is a good ole' boy network in Horry Co. and if you are an out of towner, you are out! Needless to say, I fired him and have been paying another service only $150/mo for maintaining each pool, including chemicals and there has never been a and quot;leakand quot; or a burned out pump since. Just beware of the fact that Pool Medic, LLC takes advantage of the fact that you are not there to see the job they are doing and he will rip you off every chance he gets. (By the way, he did the same thing to another beach house owner who has a house near mine, so it wasn't just my experience)
Description of Work: He was to maintain my pools at my beach rentals.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0

$250

Response from Pool Medic, LLC
we regret this matter had to go into Court.[member name removed] was offered several options to avoid the Court hearing. The Judge himself tried to intervene with a resolution before the hearing but she refused any option.This was our first dealing with the Court but [member name removed] gave us no other avenue to resolve her dispute. To date she still blames everyone and accepts no responsibility for this unpleasant matter. Some people never let it go .

Barbara C.
03/2014
5.0
pool cleaners
  + -1 more
Returned my phone call in a timely manner; came to perform repairs three days later. I am very satisfied with the service and I will use this provider in the future.
Description of Work: Repaired damage to filter caused by falling tree during ice storm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Beth M.
06/2013
5.0
pool cleaners
  + -1 more
Excellent. See above for details.
Description of Work: Called provider to schedule a service call. I needed help understanding the chemistry of my pool which had been installed by a different provider whose follow-up left much to be desired. I reached Bob at Pool Medic by phone. He was driving at the time but immediately pulled over to listen to my issues. Next, he told me he could talk me through my questions / concerns -- which he proceeded to do -- and save me a $75 service call. We spoke for about 15 minutes and by the time we were finished I knew more about my pool's chemistry than I had learned from my installer and owner's manual combined. In the future, when we have pool issues, we will call Pool Medic.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Gweneth P.
04/2011
5.0
pool cleaners
  + -1 more
His name is Mark Campbell. He takes care of everything and we don't have to do anything with the pool. He is very friendly. He is trustworthy and does a great job. We don't ever have any pool issues that he can't handle.
Description of Work: We use Pool Medic every other week to take care of our outdoor saltwater pool during the winter and summer months. He keeps it clean and does the upkeep.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pool Medic, LLC
This is not Pool Medic of Surfside Beach, SC 29575 Owner is Robert Kaiser.

    Contact information

    1032 Lakeside Drive, Surfside Beach, SC 29575

    www.carolinapoolmedic.com

    Service hours

    Sunday:
    7:00 AM - 8:00 PM
    Monday:
    7:00 AM - 8:00 PM
    Tuesday:
    7:00 AM - 8:00 PM
    Wednesday:
    7:00 AM - 8:00 PM
    Thursday:
    7:00 AM - 8:00 PM
    Friday:
    7:00 AM - 8:00 PM
    Saturday:
    7:00 AM - 8:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Pool Medic, LLC is currently rated 3.5 overall out of 5.

    Sunday: 7:00 AM - 8:00 PM

    Monday: 7:00 AM - 8:00 PM

    Tuesday: 7:00 AM - 8:00 PM

    Wednesday: 7:00 AM - 8:00 PM

    Thursday: 7:00 AM - 8:00 PM

    Friday: 7:00 AM - 8:00 PM

    Saturday: 7:00 AM - 8:00 PM

    Pool Medic, LLC accepts the following forms of payment: Check
    No, Pool Medic, LLC does not offer free project estimates.
    No, Pool Medic, LLC does not offer eco-friendly accreditations.
    No, Pool Medic, LLC does not offer a senior discount.
    No, Pool Medic, LLC does not offer emergency services.
    Yes, Pool Medic, LLC offers warranties.
    Pool Medic, LLC offers the following services: Pool repairs, remodels & maintenance including vacuuming, water testing, chemical balancing, leak detection, construction.

    Contact information

    1032 Lakeside Drive, Surfside Beach, SC 29575

    www.carolinapoolmedic.com

    Service hours

    Sunday:
    7:00 AM - 8:00 PM
    Monday:
    7:00 AM - 8:00 PM
    Tuesday:
    7:00 AM - 8:00 PM
    Wednesday:
    7:00 AM - 8:00 PM
    Thursday:
    7:00 AM - 8:00 PM
    Friday:
    7:00 AM - 8:00 PM
    Saturday:
    7:00 AM - 8:00 PM